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Virtual Work Meetings During the COVID-19 Pandemic: The Good, Bad, and Ugly
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of using videoconferencing for work-related meetings during the COVID-19 pandemic. Using a text mining process and qualitative content analysis of 549 comments posted to a LinkedIn online discussion board, we identified six key themes; three were tied to camera and microphone issues, two involved eating and meeting management issues, and one dealt with work-from-home issues. These themes are discussed in relationship to media naturalness theory and meeting science. Because widespread use of videoconferencing will likely continue, we provide guidance for workplace policies/practices and suggest directions for future research.
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“These new spaces for collaboration are, however, often difficult to use and less satisfactory than face-to-face interactions, suggesting the need for more research on collaborative activities and on how to support them (Faidley 2018; Karl et al. 2022; Kemp and Grieve 2014; Singh et al. 2022; Waizenegger et al. 2020).”
From Creativity, Critical Thinking, Communication, and Collaboration: Assessment, Certification, and Promotion of 21st Century Skills for the Future of Work and Education (2023) · cites this paper as Karl et al. 2022
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Metadata
- Authors
- Karl, K. A., Peluchette, J. V., & Aghakhani, N.
- Affiliations
- University of Tennessee at Chattanooga (US)
- Lindenwood University (US)
- Corresponding author
- Karl, Katherine A.
- Venue
- Small Group Research
- Publisher
- SAGE Publications
- Published
- 2021-05-28
- Volume
- 53
- Issue
- 3
- Pages
- 343-365
- ISSN
- 1046-4964 (ISSN-L)
- 1552-8278
- PMC
- PMC8165498
- OpenAlex
- W3164723542
- Cited by
- 375
- References
- 42
- Citations by year
- 2026: 36 · 2025: 95 · 2024: 71 · 2023: 92 · 2022: 73 · 2021: 8
- FWCI
- 84.54
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Locations
- Small Group Research (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Work-Family Balance Challenges
- Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
- Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
- Keywords
- videoconferencing, virtual meetings, COVID-19 pandemic, remote work, meeting management, working from home, workplace policies
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