Cited by 1,087Patient Satisfaction in HealthcarePatient-Provider Communication in HealthcarePrimary Care and Health Outcomes

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Patient-Centered Care and Outcomes: A Systematic Review of the Literature

Rathert, Cheryl, Wyrwich, Mary D., Boren, Suzanne Austin·2013·Medical Care Research and Review

DOI 10.1177/1077558712465774

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Abstract

Patient-centered care (PCC) has been studied for several decades. Yet a clear definition of PCC is lacking, as is an understanding of how specific PCC processes relate to patient outcomes. We conducted a systematic review of the PCC literature to examine the evidence for PCC and outcomes. Three databases were searched for all years through September 2012. We retained 40 articles for the analysis. Results found mixed relationships between PCC and clinical outcomes, that is, some studies found significant relationships between specific elements of PCC and outcomes but others found no relationship. There was stronger evidence for positive influences of PCC on satisfaction and self-management. Future research should examine specific dimensions of PCC and how they relate to technical care quality, particularly some dimensions that have not been studied extensively. Future research also should identify moderating and mediating variables in the PPC–outcomes relationship.

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Authors: Rathert, C., Wyrwich, M. D., & Boren, S. A.
Affiliations: University of Missouri (US)
ORCID: Rathert, Cheryl
Boren, Suzanne Austin
Venue: Medical Care Research and Review
Publisher: SAGE Publications
Published: 2012-11-20
Volume: 70
Issue: 4
Pages: 351-379
ISSN: 1077-5587 (ISSN-L)
1552-6801
DOI: 10.1177/1077558712465774
OpenAlex: W2159318017
Cited by: 1,087
References: 67
Citations by year: 2026: 70 · 2025: 91 · 2024: 114 · 2023: 109 · 2022: 118 · 2021: 114 · 2020: 109 · 2019: 112 · 2018: 62 · 2017: 81 · 2016: 35 · 2015: 41 · 2014: 23 · 2013: 8
FWCI: 3.40
Type: journal article
Language: en
Open access: closed
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Medical Care Research and Review (publishedVersion)
PubMed (publishedVersion)
Topics: Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
Health Sciences › Medicine › Family Practice › Primary Care and Health Outcomes
Keywords: patient-centered care, patient outcomes, patient satisfaction, self-management, clinical outcomes, quality of care
MeSH terms: Humans, Patient Satisfaction, Outcome Assessment, Health Care, Patient-Centered Care

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