The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.
Relationships Among Image Congruence, Consumption Emotions, and Customer Loyalty in the Lodging Industry
Abstract
The authors investigated the relationship between image congruence and consumption emotions and the possible influence of this relationship on customer loyalty in the lodging industry. Overall fit of the proposed model and research hypotheses were tested using structural equation modeling. The results showed that their model, which links image congruence, consumption emotions, and customer loyalty, was generally supported, whereas the linkage between social image congruence and consumption emotions was not significant. Findings in this study integrate recent work of image congruence into the growing body of research on the role of consumption emotions in forming customer loyalty in the lodging industry.
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Citations
Cites
Schwarz, N., & Clore, G. L. (1983) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.45.3.513 · Cited by 4,952
Influence of extraversion and neuroticism on subjective well-being: Happy and unhappy people
Costa, P. T., & McCrae, R. R. (1980) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.38.4.668 · Cited by 2,652 · cited 2×
“By comparing coefficients, our results supported the concept that negative consumption emotion has a stronger influence on customer loyalty than positive consumption emotion, which is consistent with other studies (Costa & McCrae, 1980; Larsen & Ketelaar, 1991; Mooradian & Olver, 1997).”
ResultProduct/Consumption-Based Affective Responses and Postpurchase Processes
Westbrook, R. A. (1987) · Journal of Marketing Research · doi:10.1177/002224378702400302 · Cited by 2,462 · cited 8×
“These researchers found that consumption emotions formed generally based on product performance (Mano & Oliver, 1993; Oliver, 1993; Westbrook, 1987).”
BackgroundInfluentialOliver, R. L., & Swan, J. E. (1989) · Journal of Marketing · doi:10.1177/002224298905300202 · Cited by 2,084
Mano, H., & Oliver, R. L. (1993) · Journal of Consumer Research · doi:10.1086/209361 · Cited by 1,973
Behavioral Decision Theory: Processes of Judgement and Choice
Einhorn, H. J., & Hogarth, R. M. (1981) · Annual Review of Psychology · doi:10.1146/annurev.ps.32.020181.000413 · Cited by 1,691
A description of the affective quality attributed to environments.
Russell, J. A., & Pratt, G. (1980) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.38.2.311 · Cited by 1,288
Personality and susceptibility to positive and negative emotional states.
Larsen, R. J., & Ketelaar, T. (1991) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.61.1.132 · Cited by 1,062
Cited by
Yuksel, A., Yuksel, F., & Bilim, Y. (2010) · Tourism Management · doi:10.1016/j.tourman.2009.03.007 · Cited by 1,373
Han, H., Hsu, L.-T. (., & Lee, J.-S. (2009) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2009.02.004 · Cited by 769
Self-citationSelf-image congruence in consumer behavior
Hosany, S., & Martin, D. (2012) · Journal of Business Research · doi:10.1016/j.jbusres.2011.03.015 · Cited by 434
Metadata
- Authors
- Han, H., & Back, K.-J.
- Venue
- Journal of Hospitality & Tourism Research
- Publisher
- SAGE Publications
- Published
- 2008-08-04
- Volume
- 32
- Issue
- 4
- Pages
- 467-490
- ISSN
- 0741-5095 (ISSN-L)
- 1096-3480
- 1557-7554
- OpenAlex
- W2118457188
- Cited by
- 201
- References
- 8
- FWCI
- 14.97
- Type
- journal article
- Language
- en
- Open access
- closed
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- Han, H., & Back, K.-J. (2008). Relationships Among Image Congruence, Consumption Emotions, and Customer Loyalty in the Lodging Industry. Journal of Hospitality & Tourism Research. https://doi.org/10.1177/1096348008321666
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
