The DOI matches its Crossref record; 31 of the 32 references it cites were found in a registry or an index.
Citizen Satisfaction with Police Encounters
Abstract
This article examines the character and consequences of encounters between police and residents of the city of Chicago. It describes the frequency with which they contacted the police for assistance or support and how often they were stopped by them. Follow-up questions gathered information about the character of those contacts. The analysis contrasts the effects of experiential, on-scene factors with those of race, age, gender, and language on satisfaction with encounters. It demonstrates the great importance of the quality of routine police-citizen encounters, for things that officers did on the spot dominated in determining satisfaction. The personal characteristics of city residents played an important role in shaping who was treated in this way or that and affected satisfaction primarily through on-scene actions by police.
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“An abundant body of knowledge has established that police decisions can be affected by a suspect's race and/or social standing (Alpert, Dunham, & MacDonald, 2004;Mastrofski, Reisig, & McCluskey, 2002;Skogan, 2005)”
From Procedural Justice and Order Maintenance Policing: A Study of Inner‐City Young Men’s Perceptions of Police Legitimacy (2010) · cites this paper as Skogan, 2005
Citations
Cites
Tyler, T. R. (2006) · doi:10.1515/9781400828609 · Cited by 5,156
The role of procedural justice and legitimacy in shaping public support for policing
Sunshine, J., & Tyler, T. R. (2003) · Law & Society Review · doi:10.1111/1540-5893.3703002 · Cited by 2,973
Tyler, T. R. (2004) · The ANNALS of the American Academy of Political and Social Science · doi:10.1177/0002716203262627 · Cited by 1,282
Paternoster, R. (1987) · Justice Quarterly · doi:10.1080/07418828700089271 · Cited by 619
Reisig, M. D., & Parks, R. B. (2000) · Justice Quarterly · doi:10.1080/07418820000094681 · Cited by 615
Do Fair Procedures Matter? The Effect of Procedural Justice on Spouse Assault
Paternoster, R., Bachman, R., Brame, R., & Sherman, L. W. (1997) · Law & Society Review · doi:10.2307/3054098 · Cited by 588
(2012) · Cited by 370
Compliance on Demand: The Public's Response to Specific Police Requests
MASTROFSKI, S. D., SNIPES, J. B., & SUPINA, A. E. (1996) · Journal of Research in Crime and Delinquency · doi:10.1177/0022427896033003001 · Cited by 358
THE DETERRENT EFFECT OF PERCEIVED CERTAINTY AND SEVERITY OF PUNISHMENT REVISITED*
Klepper, S., & Nagin, D. S. (1989) · Criminology · doi:10.1111/j.1745-9125.1989.tb01052.x · Cited by 352
Global and specific attitudes toward the police: Disentangling the relationship
Brandl, S. G., Frank, J., Worden, R. E., & Bynum, T. S. (1994) · Justice Quarterly · doi:10.1080/07418829400092161 · Cited by 347
Research works printed but not linked: 19
- Bland, N., 2000, Upping the PACE? An Evaluation of the recommendations of the Stephen Lawrence inquiry on stops and searches
- Bucke, T., 1997, Ethnicity and contacts with the police: Latest findings from the British Crime Survey
- Decker, S., 1981, Journal of Police Science & Administration, 9, 80
- Ekblom, P., 1982, The police response to calls from the public
- Homant, R., 1984, Journal of Police Science & Administration, 12, 323
- Langan, P, 2001, Contacts between police & the public: Findings from the 1999 national survey
- McCluskey, J., 2003, Police requests for compliance: Coercive and procedurally just tactics
- Parsons, J., 2002, Survey Research, 33, 1
- Pate, A., 1976, Police response time: Its determinants and effects
- Percy, S., 1980, Journal of Police Science and Administration, 8, 75
- Quinton, P., 2000, Police stops: Decision-making and practice
- Reisig, M., 2002, Satisfaction with police: What matters?
- Skogan, W., 1989, Crime and its victims, 71
- Skogan, W., 2003, Fairness & effectiveness in policing: The evidence
- Smith, D., 1983, Police and people in London: A survey of Londoners
- Southgate, P., 1984, Contacts between police and public
- Stone, V., 2000, The views of the public on stops and searches
- Tyler, T., 2002, Trust in the Law
- Walker, D., 1972, North Carolina Law Review, 51, 43
Cited by
Sorted by citations
Asymmetry in the Impact of Encounters with Police
Skogan, W. G. (2006) · Policing & Society · doi:10.1080/10439460600662098 · Cited by 697
“…contacts finds that fair and courteous treatment, giving people reasons for stopping them, and explaining their rights, all contribute to satisfaction with encounters (Skogan, 2004; Bland et al., 2000; Bucke, 1997; Quinton et al., 2000; Reisig & Chandek, 2001; Stone & Pettigrew, 2000).”
BackgroundSelf-citationGau, J. M., & Brunson, R. K. (2010) · Justice Quarterly · doi:10.1080/07418820902763889 · Cited by 582
“…decisions can be affected by a suspect’s race and/or social standing (Alpert, Dunham, & MacDonald, 2004; Mastrofski, Reisig, & McCluskey, 2002; Skogan, 2005), gender (Brunson & Miller, 2006a), demeanor (Engel, Sobol, & Worden, 2000; Klinger, 1996; Lundman, 1996; Worden & Shepard, 1996), and…”
BackgroundAttitudes Toward the Police: The Effects of Direct and Vicarious Experience
Rosenbaum, D. P., Schuck, A. M., Costello, S. K., Hawkins, D. F., & Ring, M. K. (2005) · Police Quarterly · doi:10.1177/1098611104271085 · Cited by 590
Race, Class or Neighborhood Context: Which Matters More in Measuring Satisfaction with Police?
Wu, Y., Sun, I. Y., & Triplett, R. A. (2009) · Justice Quarterly · doi:10.1080/07418820802119950 · Cited by 311
“Skogan (2005) argued that it was how police treated those they stopped or served that accounted most for the link between social cleavage and perception of police.”
BackgroundUnderstanding Cooperation With Police in a Diverse Society
Murphy, K., & Cherney, A. (2012) · British Journal of Criminology · doi:10.1093/bjc/azr065 · Cited by 295
“More generally, the criminological literature reveals that black people hold the most negative views of legal authorities (e.g. Skogan 2005; Bowling et al. 2003).”
Background
Metadata
- Authors
- Skogan, W. G.
- Affiliations
- Northwestern University (US)
- Corresponding author
- Skogan, Wesley G.
- Venue
- Police Quarterly
- Publisher
- SAGE Publications
- Published
- 2005-09
- Volume
- 8
- Issue
- 3
- Pages
- 298-321
- ISSN
- 1098-6111 (ISSN-L)
- 1552-745X
- OpenAlex
- W2008344495
- Cited by
- 377
- References
- 32
- Citations by year
- 2026: 11 · 2025: 7 · 2024: 18 · 2023: 13 · 2022: 25 · 2021: 21 · 2020: 25 · 2019: 21 · 2018: 29 · 2017: 31 · 2016: 26 · 2015: 27 · 2014: 22 · 2013: 17 · 2012: 19
- FWCI
- 35.45
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Police Quarterly (publishedVersion)
- Topics
- Social Sciences › Political Science and International Relations › Policing Practices and Perceptions
- Social Sciences › Sociology and Political Science › Crime Patterns and Interventions
- Social Sciences › Law › Criminal Justice and Penology
- Keywords
- police-citizen encounters, citizen satisfaction, police stops, race, age, gender, language barriers, Chicago
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