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Cited by 120Telemedicine and Telehealth ImplementationHealthcare Systems and TechnologyDigital Imaging in Medicine

Patient and referring provider satisfaction with teledermatology

Weinstock, Martin A., Nguyen, Farrah Q., Risica, Patricia M.·2002·Journal of the American Academy of Dermatology
DOI 10.1067/mjd.2002.119666
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Abstract

Background Teledermatology has become more widely used, but its impact has not been clearly elucidated. We developed a teledermatology program in response to clinical need, based on the store-and-forward approach.Objective and methods Our purpose was to evaluate the satisfaction of patient and referring physician by using telephone interview.Results Both patients and providers considered this a useful program and would recommend it to a friend or colleague. The patients were split in their overall rating of the program and its ability to treat their skin conditions. Their greatest concern was their lack of direct contact with their dermatologist. Other common concerns were waiting time and follow-up. Privacy concerns were not commonly mentioned. Providers expressed greater satisfaction than their patients. Their greatest concerns involved the inability of the program to handle the demand.Conclusion The program provided a service that was valued by both patients and providers. The most common concern was the impact on the physician-patient relationship.

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Crossref · 10.1067/mjd.2002.119666

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  • The screening alternatives and attribute levels were chosen based on results of three previous surveys in the target group, a literature review, and included important screening outcome, financial and convenience considerations.

    “These alternatives, and the different attribute levels over which they vary, were chosen based on the results of three previous surveys undertaken in the target group [11], as well as a literature review [14, 16-22, 27, 28] and included important screening outcome, financial and convenience considerations.”

    From Consumer preferences for teledermoscopy screening to detect melanoma early (2016) · cites this paper as [21]

  • Privacy and confidentiality are not common patient complaints when evaluating tele-dermatology.

    “Privacy and confidentiality are not common patient complaints when evaluating tele-dermatology (Weinstock et al., 2002).”

    From Patient and practitioner satisfaction with tele-dermatology including Australia’s indigenous population: A systematic review of the literature (2016) · cites this paper as Weinstock et al., 2002

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Authors
Weinstock, M. A., Nguyen, F. Q., & Risica, P. M.
Affiliations
Brown University (US)
ORCID
Venue
Journal of the American Academy of Dermatology
Publisher
Elsevier BV
Published
2002-07
Volume
47
Issue
1
Pages
68-72
ISSN
0190-9622 (ISSN-L)
DOI
10.1067/mjd.2002.119666
OpenAlex
W2149388244
Cited by
120
References
11
Citations by year
2026: 4 · 2025: 2 · 2024: 1 · 2023: 2 · 2022: 4 · 2021: 2 · 2020: 8 · 2019: 7 · 2018: 5 · 2017: 6 · 2016: 8 · 2015: 8 · 2014: 5 · 2013: 4 · 2012: 4
FWCI
5.60
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations
  • Journal of the American Academy of Dermatology (publishedVersion)
  • PubMed (publishedVersion)
Funders
National Cancer Institute (R01CA078800, CA78800)
Topics
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Healthcare Systems and Technology
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Digital Imaging in Medicine
Keywords
teledermatology, store-and-forward telemedicine, patient satisfaction, skin diseases, physician-patient relationship, waiting time, privacy concerns
MeSH terms
Dermatology, Female, Hospitals, Veterans, Humans, Male, Surveys and Questionnaires, Referral and Consultation, Rhode Island, Skin Diseases, Patient Satisfaction, Telemedicine

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