The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Causal Impact of Employee Work Perceptions on the Bottom Line of Organizations
Abstract
Perceptions of work conditions have proven to be important to the well-being of workers. However, customer loyalty, employee retention, revenue, sales, and profit are essential to the success of any business. It is known that these outcomes are correlated with employee attitudes and perceptions of work conditions, but the research into direction of causality has been inconclusive. Using a massive longitudinal database that included 2,178 business units in 10 large organizations, we found evidence supporting the causal impact of employee perceptions on these bottom-line measures; reverse causality of bottom-line measures on employee perceptions existed but was weaker. Managerial actions and practices can impact employee work conditions and employee perceptions of these conditions, thereby improving key outcomes at the organizational level. Perceptions of specific work conditions that engage employees in their work provide practical guidance in how best to manage people to obtain desired results.
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Cites
The job satisfaction–job performance relationship: A qualitative and quantitative review.
Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001) · Psychological Bulletin · doi:10.1037/0033-2909.127.3.376 · Cited by 4,760
Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002) · Journal of Applied Psychology · doi:10.1037/0021-9010.87.2.268 · Cited by 4,623
Self-citationHunter, J., & Schmidt, F. (2004) · doi:10.4135/9781412985031 · Cited by 3,023
Self-citationTotterdell, P. (2000) · Journal of Applied Psychology · doi:10.1037/0021-9010.85.6.848 · Cited by 525
Fleming, J. M., Coffman, C., & Hartner, J. K. (2006) · IEEE Engineering Management Review · doi:10.1109/emr.2006.1679076 · Cited by 186
Cited by
Barrick, M. R., Thurgood, G. R., Smith, T. A., & Courtright, S. H. (2015) · Academy of Management Journal · doi:10.5465/amj.2013.0227 · Cited by 544
Shaffer, J. A., DeGeest, D., & Li, A. (2016) · Organizational Research Methods · doi:10.1177/1094428115598239 · Cited by 393
A review on health and well‐being at work: More than stressors and strains
Sonnentag, S., Tay, L., & Nesher Shoshan, H. (2023) · Personnel Psychology · doi:10.1111/peps.12572 · Cited by 212
Towards a greater global understanding of wellbeing: A proposal for a more inclusive measure
Lambert, L., Lomas, T., van de Weijer, M. P., Passmore, H. A., Joshanloo, M., Harter, J., Ishikawa, Y., Lai, A., Kitagawa, T., Chen, D., et al. (2020) · International Journal of Wellbeing · doi:10.5502/ijw.v10i2.1037 · Cited by 156
Self-citationServant leadership influencing store-level profit: The mediating effect of employee flourishing
Giolito, V. J., Liden, R. C., van Dierendonck, D., & Cheung, G. W. (2021) · Journal of Business Ethics · doi:10.1007/s10551-020-04509-1 · Cited by 87
Metadata
- Authors
- Harter, J. K., Schmidt, F. L., Asplund, J. W., Killham, E. A., & Agrawal, S.
- Venue
- Perspectives on Psychological Science
- Publisher
- SAGE Publications
- Published
- 2010-07
- Volume
- 5
- Issue
- 4
- Pages
- 378-389
- ISSN
- 1745-6916 (ISSN-L)
- 1745-6924
- OpenAlex
- W2025729725
- Cited by
- 240
- References
- 5
- FWCI
- 25.82
- Type
- journal article
- Language
- en
- Open access
- closed
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- Harter, J. K., Schmidt, F. L., Asplund, J. W., Killham, E. A., & Agrawal, S. (2010). Causal Impact of Employee Work Perceptions on the Bottom Line of Organizations. Perspectives on Psychological Science. https://doi.org/10.1177/1745691610374589
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