Cited by 135Emotions and Moral BehaviorNeural and Behavioral Psychology StudiesAnxiety, Depression, Psychometrics, Treatment, Cognitive Processes

Flavors of appraisal theories of emotion.

Open access
Moors, Agnes·2014·Emotion Review

Abstract

Appraisal theories of emotion have two fundamental assumptions: (a) that there are regularities to be discovered between situations and components of emotional episodes, and (b) that the influence of these situations on these components is causally mediated by a mental process called appraisal. Appraisal theories come in different flavors, proposing different to-be-explained phenomena and different underlying mechanisms for the influence of appraisal on the other components.

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  • Most negative emotions or moods will cause a tendency to withdraw and stop whatever the person is doing at that moment in order to analyze the situation more carefully, or cause them to abandon the shopping process entirely if negative affect or emotions are not attenuated.

    “Consequently, most negative emotions or moods will cause a tendency to withdraw and stop whatever the person is doing at that moment in order to analyze the situation more carefully (Schwarz and Clore, 2003; Moors, 2016), or cause them to abandon the shopping process entirely (Louro et al., 2007; Fishbach et al., 2010) if negative affect or emotions are not attenuated.”

    From Motivational and Affective Factors Underlying Consumer Dropout and Transactional Success in eCommerce: An Overview (2020) · cites this paper as Moors, 2016

    Split into 2 atoms — 0 confirmed, 2 partially supported, 0 disputed, 0 misattributed, 0 unverifiable. Expand the claim to see per-atom verdicts.

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  • If the checkout process takes longer than anticipated, if customers cannot add or subtract items at this point, if the description of the items does not allow them to recognize the items and review them at this point, or if additional costs are added consumers will experience such a mismatch of expectation and goals and subsequent irritation or anger.

    “if the checkout process takes longer than anticipated, if customers cannot add or subtract items at this point, if the description of the items does not allow them to recognize the items and review them at this point, or if additional costs are added consumers will experience such a mismatch of expectation and goals and subsequent irritation or anger (Moors, 2016).”

    From Motivational and Affective Factors Underlying Consumer Dropout and Transactional Success in eCommerce: An Overview (2020) · cites this paper as Moors, 2016

    The Explanation section describes goal incongruence as an appraisal that can give rise to action tendencies, and discusses discrepancies between a situation and a concern or expectation. It does not examine checkout processes or establish that the listed problems will cause customers to feel irritation or anger. Page numbers are unavailable in our copy. (LLM, conf=0.84)

    Experimental — accuracy not yet measured
  • Most negative emotions arise when consumer's goals or expectations are not matched.

    “most negative emotions arise when consumer’s goals or expectations are not matched (Moors, 2016).”

    From Motivational and Affective Factors Underlying Consumer Dropout and Transactional Success in eCommerce: An Overview (2020) · cites this paper as Moors, 2016

    The Explanation section describes goal incongruence as an appraisal that can give rise to a tendency to undo it, and discusses a model in which affect may stem from a discrepancy between a stimulus and a concern or expectation. The paper does not establish that most negative emotions arise this way, or make that claim specifically about consumers. No page number is available in our copy. (LLM, conf=0.84)

    Experimental — accuracy not yet measured

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Authors
Moors, A.
Affiliations
University of Geneva (CH)
Corresponding author
Moors, Agnes
Venue
Emotion Review
Published
2014-09-11
Volume
6
Issue
4
Pages
303-307
ISSN
  • 1754-0739 (ISSN-L)
  • 1754-0747
OpenAlex
W2112337934
Cited by
135
References
26
Citations by year
2026: 9 · 2025: 24 · 2024: 8 · 2023: 10 · 2022: 11 · 2021: 10 · 2020: 11 · 2019: 3 · 2018: 15 · 2017: 13 · 2016: 6 · 2015: 3 · 2014: 12
FWCI
16.82
Type
journal article
Language
en
Open access
Locations
  • Emotion Review (publishedVersion)
  • Ghent University Academic Bibliography (Ghent University) (submittedVersion, other-oa)
Funders
  • Fonds Wetenschappelijk Onderzoek (G.0223.13N)
  • Universiteit Gent (BOF09/01 M00209, 01M00209, Methusalem Grant BOF09/01M00209)
  • Vlaamse regering
Topics
  • Social Sciences › Psychology › Social Psychology › Emotions and Moral Behavior
  • Life Sciences › Neuroscience › Cognitive Neuroscience › Neural and Behavioral Psychology Studies
  • Social Sciences › Psychology › Experimental and Cognitive Psychology › Anxiety, Depression, Psychometrics, Treatment, Cognitive Processes
Keywords
appraisal theory of emotion, emotions, appraisal, emotional episodes, causal mediation analysis, emotion regulation, emotion induction

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