Patient-physician e-mail communication: the kaiser permanente experience

Guidelines for the Clinical Use of Electronic Mail with Patients

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The Kaiser Permanente Electronic Health Record: Transforming And Streamlining Modalities Of Care

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Improved Quality At Kaiser Permanente Through E-Mail Between Physicians And Patients

Zhou, Y., Kanter, M. H., Wang, J. J., & Garrido, T. (2010) · Health Affairs · doi:10.1377/hlthaff.2010.0048 · Cited by 255 · see citing works

Patient access to an electronic health record with secure messaging: impact on primary care utilization.

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If You Build It, Will They Come? The Kaiser Permanente Model Of Online Health Care

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The Use of Physician-Patient Email: A Follow-up Examination of Adoption and Best-Practice Adherence 2005-2008

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MyChart —A New Mode of Care Delivery: 2005 Personal Health Link Research Report

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To Morris F. Collen: Happy Ninetieth!:

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A National Action Plan To Support Consumer Engagement Via E-Health

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The Impact of E-Visits on Visit Frequencies and Patient Health: Evidence from Primary Care

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Patients’ online access to their electronic health records and linked online services: a systematic interpretative review

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Association of Online Patient Access to Clinicians and Medical Records With Use of Clinical Services

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Patients’ online access to their electronic health records and linked online services: a systematic review in primary care

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Patient–provider communication and trust in relation to use of an online patient portal among diabetes patients: The Diabetes and Aging Study

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Growth of Secure Messaging Through a Patient Portal as a Form of Outpatient Interaction across Clinical Specialties

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Patient Access to Online Radiology Reports

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Rapid growth in surgeons’ use of secure messaging in a patient portal

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Glycemic Control Associated With Secure Patient-Provider Messaging Within a Shared Electronic Medical Record

Harris, L. T., Koepsell, T. D., Haneuse, S., Martin, D. P., & Ralston, J. D. (2013) · Diabetes Care · doi:10.2337/dc12-2003 · Cited by 56 · see citing works

Patient-Generated Health Data

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Health Literacy, Education Levels, and Patient Portal Usage During Hospitalizations.

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Perspectives on team communication challenges in caring for children with medical complexity

Adams, S. L., Beatty, M., Moore, C., Desai, A. D., Bartlett, L., Culbert, E., Cohen, E., Stinson, J., & Orkin, J. (2021) · BMC Health Services Research · doi:10.1186/s12913-021-06304-8 · Cited by 50 · see citing works

A Retrospective Analysis of Provider-to-Patient Secure Messages: How Much Are They Increasing, Who Is Doing the Work, and Is the Work Happening After Hours?

North, F., Luhman, K. E., Mallmann, E. A., Mallmann, T. J., Tulledge‐Scheitel, S. M., North, E. J., & Pecina, J. L. (2020) · JMIR Medical Informatics · doi:10.2196/16521 · Cited by 49 · see citing works

Patient-Provider Secure Messaging in VA

Shimada, S. L., Hogan, T. P., Rao, S. R., Allison, J. J., Quill, A. L., Feng, H., Phillips, B. D., Nazi, K. M., Haidary, S. T., & Houston, T. K. (2013) · Medical Care · doi:10.1097/mlr.0b013e3182780917 · Cited by 46 · see citing works

It Takes Two to Tango: Engaging Patients and Providers With Portals

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The impact of e-visits on patient access to primary care

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Persuasive design features within a consumer-focused eHealth intervention integrated with the electronic health record: A mixed methods study of effectiveness and acceptability

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Patients’ Online Access to Their Primary Care Electronic Health Records and Linked Online Services: Implications for Research and Practice

Mold, F., & de Lusignan, S. (2015) · Journal of Personalized Medicine · doi:10.3390/jpm5040452 · Cited by 30 · see citing works

Adoption of Secure Messaging in a Patient Portal across Pediatric Specialties.

Masterman, M., Cronin, R. M., Davis, S. E., Shenson, J. A., & Jackson, G. P. (2016) · PubMed Central · Cited by 29 · see citing works

Future of Teleoncology: Trends and Disparities in Telehealth and Secure Message Utilization in the COVID-19 Era

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Electronic Visits in Primary Care: Modeling, Analysis, and Scheduling Policies

Zhong, X., Li, J., Bain, P. A., & Musa, A. J. (2016) · IEEE Transactions on Automation Science and Engineering · doi:10.1109/tase.2016.2555854 · Cited by 29 · see citing works

Same, same but different: Perceptions of patients’ online access to electronic health records among healthcare professionals

Wass, S., & Vimarlund, V. (2018) · Health Informatics Journal · doi:10.1177/1460458218779101 · Cited by 30 · see citing works

Patient-generated health data. White paper

Shapiro, M. P., Johnston, D., Wald, J. S., & Mon, D. T. (2012) · Cited by 26 · see citing works

Physician E-mail and Telephone Contact After Emergency Department Visit Improves Patient Satisfaction: A Crossover Trial

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Security management in telepsychology.

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The impact of patient online access to computerized medical records (CMR) and services for Type 2 Diabetes: systematic review. (Preprint)

Mold, F., Raleigh, M., Alharbi, N., & de Lusignan, S. (2017) · Journal of Medical Internet Research · doi:10.2196/jmir.7858 · Cited by 20 · see citing works

Comparative health systems research among Kaiser Permanente and other integrated delivery systems: a systematic literature review.

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Association between secure patient–clinician email and clinical services utilisation in a US integrated health system: a retrospective cohort study

Meng, D., Palen, T. E., Tsai, J., McLeod, M., Garrido, T., & Qian, H. (2015) · BMJ Open · doi:10.1136/bmjopen-2015-009557 · Cited by 18 · see citing works

The Evidence-base for Using Ontologies and Semantic Integration Methodologies to Support Integrated Chronic Disease Management in Primary and Ambulatory Care: Realist Review

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Informatics and the Clinical Laboratory

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Creating Consumer-Generated Health Data: Interviews and a Pilot Trial Exploring How and Why Patients Engage

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Impact of Patient-Clinical Team Secure Messaging on Communication Patterns and Patient Experience: Randomized Encouragement Design Trial

Shimada, S. L., Zocchi, M. S., Hogan, T. P., Kertesz, S. G., Rotondi, A. J., Butler, J. M., Knight, S. J., DeLaughter, K. L., Kleinberg, F., Nicklas, J., et al. (2020) · Journal of Medical Internet Research · doi:10.2196/22307 · Cited by 14 · see citing works

Reducing Errors through a Web-Based Self-Management Support System

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Successful Practices in the Use of Secure E-mail

Johnson, L. W., Garrido, T., Christensen, K. T., & Handley, M. (2014) · The Permanente Journal · doi:10.7812/tpp/13-160 · Cited by 13 · see citing works

Communication Preferences and Satisfaction of Secure Messaging Among Patients and Providers in the Military Healthcare System

Hernandez, B., Morgan, B. J., Ish, J. L., Agbator, L. O., Lindo-Moon, S., Stotler, F. F., & Gardner, C. L. (2018) · Military Medicine · doi:10.1093/milmed/usy094 · Cited by 13 · see citing works

A queueing approach for appointment capacity planning in primary care clinics with electronic visits

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You've Got Mail … and Need Follow‐up: The Effect and Patient Perception of E‐mail Follow‐up Reminders After Emergency Department Discharge

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The Future of Health Care Delivery and the Experience of a Tertiary Care Center in Saudi Arabia

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Understanding the Gap between Desire for and Use of Consumer Health Solutions

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What do patients with glaucoma think about personal health records?

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The Mood Disorders Association of British Columbia Psychiatric Urgent Care Program: A Preliminary Evaluation of a Suggested Alternative Model of Outpatient Psychiatric Care

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Patient Perspectives on Communication Pathways After Orthopedic Surgery and Discharge and Evaluation of Team-Based Digital Communication: Qualitative Exploratory Study

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Timely Response to Secure Messages From Primary Care Patients

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Perceived Physician-informed Weight Status Predicts Accurate Weight Self-Perception and Weight Self-Regulation in Low-income, African American Women

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Personal electronic health records: the start of a journey

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Consumer Use of the Internet for Health Management

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Using an mHealth approach to collect patient-generated health data for predicting adverse health outcomes among adult survivors of childhood cancer

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The benefits of encouraging patients to email their doctor: a review of individual practice

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The use of asynchronous digital two-way communication between patients and healthcare professionals after hospital discharge: A scoping review

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Using a Web-based Patient-Provider Messaging System to Enhance Patient Satisfaction Among Active Duty Sailors and Marines Seen in the Psychiatric Outpatient Clinic

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E- Mail Communication Applications in Patient Physician Communication: A Systematized Review

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Caregiver experiences of an integrative patient-centered digital health application for pediatric type 1 diabetes care: Findings from a pilot clinical trial

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Modeling and analysis of e-visits in primary care

Zhong, X., Li, J., Bain, P. A., & Musa, A. J. (2015) · IEEE International Conference on Automation Science and Engineering (CASE) · doi:10.1109/coase.2015.7294222 · Cited by 2 · see citing works

Patient centred medical home (PCMH) and patient-practitioner orientation: Is there a relationship?

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Health Care Professionals’ Perspectives Before and After Use of eDialogue for Team-Based Digital Communication Across Settings: Qualitative Study

Jensen, L. W. H., Rahbek, O., Lauritsen, R. E. K., Kold, S., & Dinesen, B. (2024) · JMIR Human Factors · doi:10.2196/53391 · Cited by 3 · see citing works

Engagement, Empowerment and Patient Generated Health Data

Burns, K. (2017) · Queensland University of Technology · doi:10.5204/thesis.eprints.114076 · Cited by 2 · see citing works

Utilização e atitudes face aos contactos telefónicos e por e-mail entre médicos e pacientes: questionário aos médicos de família da Unidade Local de Saúde de Matosinhos

de Família, M., Ponte, C., Granja, M., de Família, M., Lima, G., & de Família, M. (2022) · Revista Portuguesa de Clínica Geral · doi:10.32385/rpmgf.v38i3.13404 · Cited by 1 · see citing works

Scoping review protocol to map the use of text-based two-way communication between patients and healthcare professionals after hospital discharge and identify facilitators and barriers to implementation

Jensen, L. W. H., Ghaffari, A., Dinesen, B., Rahbek, O., & Kold, S. (2022) · BMJ Open · doi:10.1136/bmjopen-2022-062087 · Cited by 1 · see citing works

A Preliminary Investigation into the Effects of Physician Email on Patient Perceived Quality of Care

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Automatic token allocation system through mobile in primary care

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Automated System for Gathering and Reporting Clinical Outcomes to Providers

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Patients’ Attitudes About Electronic System Messaging with Physicians

Farber, N. J., & Wastila, L. J. (2016) · Journal of General Practice · doi:10.4172/2329-9126.1000260

Avaliação da qualidade de um serviço de saúde suplementar na percepção do usuário

Oliveira, P. C. (2016) · doi:10.11606/t.7.2016.tde-06112015-154616

On the Role of Payment Scheme in a Healthcare System Integrating Telemedicine: Fee-for-Service vs. Bundled PaymentPreprint

Hui, Z., Zhuo, X., Xu, D., & Wu, H. (2024) · SSRN Electronic Journal · doi:10.2139/ssrn.4888988

Use of Secure Messaging By United States Veterans and Significant Others

Derman, C. S. (2014) · UWM Digital Commons (University of Wisconsin–Milwaukee)

Additional file 1 of Perspectives on team communication challenges in caring for children with medical complexity

Adams, S. L., Beatty, M., Moore, C., Desai, A. D., Bartlett, L., Culbert, E., Cohen, E., Stinson, J., & Orkin, J. (2021) · Figshare · doi:10.6084/m9.figshare.14361384

Practice and Patient Characteristics Associated with Primary Care Physicians’ Use of Electronic Consults with Their Patients

Eng, T. (2013) · OpenCommons - UConn (University of Connecticut)

Secure E-mailing Between Physicians and Patients

Garrido, T., Meng, D., Wang, J. J., Palen, T. E., & Kanter, M. H. (2014) · Journal of Ambulatory Care Management · doi:10.1097/jac.0000000000000043 · Cited by 41 · see citing works

Improved Quality At Kaiser Permanente Through E-Mail Between Physicians And Patients

Zhou, Y., Kanter, M. H., Wang, J. J., & Garrido, T. (2010) · Health Affairs · doi:10.1377/hlthaff.2010.0048 · Cited by 255 · see citing works

Patient access to an electronic health record with secure messaging: impact on primary care utilization.

Zhou, Y. Y., Garrido, T., Chin, H. L., Wiesenthal, A. M., & Liang, L. (2007) · PubMed · Cited by 207 · see citing works

Full Text LINK - email

Serrato, C. A. (2004) · The Permanente Journal · doi:10.7812/tpp/04.935 · Cited by 1 · see citing works

Successful Practices in the Use of Secure E-mail

Johnson, L. W., Garrido, T., Christensen, K. T., & Handley, M. (2014) · The Permanente Journal · doi:10.7812/tpp/13-160 · Cited by 13 · see citing works