The DOI matches its Crossref record; 56 of the 56 references it cites were found in a registry or an index.
Perceived Retail Crowding and Shopping Satisfaction: What Modifies This Relationship?
Abstract
Research has shown that an increase in perceived crowding in a retail store (created from either human or spatial density) can decrease the level of satisfaction that shoppers have with the store. The three studies reported here examine the retail crowding‐satisfaction relationship to determine the extent to which it is a simple, direct relationship. Specifically, we consider the possibility that the crowding–satisfaction relationship is mediated by emotional reactions that are experienced while shopping. In addition, moderating variables such as prior expectations of crowding, tolerance for crowding, and store type are examined for their influence on the crowding–satisfaction relationship. The results of two field studies indicate that whereas emotions only partially mediate the relationship, the decrease in shopping satisfaction due to crowding is moderated by expectations of crowding and personal tolerance for crowding. A laboratory experiment replicated the field studies and shows, in addition, that although ceiling and floor effects may be present, the relationship between perceived crowding and shopping satisfaction appears to vary by store type.
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Cited by
Empirical testing of a model of online store atmospherics and shopper responses
Eroglu, S. A., Machleit, K. A., & Davis, L. M. (2003) · Psychology & Marketing · doi:10.1002/mar.10064 · Cited by 1,283
Self-citationPerceived retail crowding and shopping satisfaction: the role of shopping values
Eroglu, S. A., Machleit, K., & Barr, T. F. (2005) · Journal of Business Research · doi:10.1016/j.jbusres.2004.01.005 · Cited by 438
Self-citationThe fluent online shopping experience.
Mosteller, J., Donthu, N., & Eroglu, S. (2014) · Journal of Business Research · doi:10.1016/j.jbusres.2014.03.009 · Cited by 230
Self-citationContaining COVID-19 through physical distancing: the impact of real-time crowding information
Adam, M., Werner, D., Wendt, C., & Benlian, A. (2020) · European Journal of Information Systems · doi:10.1080/0960085x.2020.1814681 · Cited by 28
Metadata
- Authors
- Machleit, K. A., Eroglu, S. A., & Powell Mantel, S.
- Venue
- Journal of Consumer Psychology
- Publisher
- Unmaintained records
- Published
- 2000-01-01
- Volume
- 9
- Issue
- 1
- Pages
- 29-42
- ISSN
- 1057-7408 (ISSN-L)
- 1532-7663
- OpenAlex
- W1966762811
- Cited by
- 494
- References
- 56
- FWCI
- 7.52
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
