The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Impact of Organizational Citizenship Behavior on Organizational Performance: A Review and Suggestion for Future Research
Abstract
Despite. the widespread interest in the topic of organizational citizenship behaviors (OCBs), little empirical research has tested the fundamental assumption that these forms of behavior improve the effectiveness of work groups or organizations. This article examines the assumption that OCBs improve the effectiveness of work groups or organizations in which they are exhibited. First, several theoretical and conceptua1 explanations of why OCBs may improve organizational effectiveness are provided. Following this, a review of the available empirical evidence is provided. The results of this review indicate that OCBs make important contributions to the variance in organizational effectiveness, although helping behavior tends to have more system- atic effects than either sportsmanship or civic virtue. Finally, the implications of these findings for future research are discussed.
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Cites
MacKenzie, S. B., Podsakoff, P. M., & Fetter, R. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90037-t · Cited by 807
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Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000) · Journal of Management · doi:10.1177/014920630002600307 · Cited by 5,897
Self-citationPodsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009) · Journal of Applied Psychology · doi:10.1037/a0013079 · Cited by 2,356
Self-citationTeams in Organizations: From Input-Process-Output Models to IMOI Models
Ilgen, D. R., Hollenbeck, J. R., Johnson, M., & Jundt, D. (2005) · Annual Review of Psychology · doi:10.1146/annurev.psych.56.091103.070250 · Cited by 2,273
Abusive Supervision in Work Organizations: Review, Synthesis, and Research Agenda
Tepper, B. J. (2007) · Journal of Management · doi:10.1177/0149206307300812 · Cited by 1,698
EHRHART, M. G. (2004) · Personnel Psychology · doi:10.1111/j.1744-6570.2004.tb02484.x · Cited by 1,322
Well, I’m tired of tryin’! Organizational citizenship behavior and citizenship fatigue
Bolino, M. C., Hsiung, H.-H., Harvey, J., & LePine, J. A. (2015) · Journal of Applied Psychology · doi:10.1037/a0037583 · Cited by 430
Vigoda-Gadot, E., & Beeri, I. (2012) · Journal of Public Administration Research and Theory · doi:10.1093/jopart/mur036 · Cited by 224
Abusive supervision and subordinates’ organizational citizenship behavior.
Zellars, K. L., Tepper, B. J., & Duffy, M. K. (2002) · Journal of Applied Psychology · doi:10.1037//0021-9010.87.6.1068 · Cited by 896
Direct and contextual effects of individual values on organizational citizenship behavior in teams.
Arthaud-Day, M. L., Rode, J. C., & Turnley, W. H. (2012) · Journal of Applied Psychology · doi:10.1037/a0027352 · Cited by 96
Gong, B., Greenwood, R. A., Hoyte, D., Ramkissoon, A., & He, X. (2018) · Management Research Review · doi:10.1108/mrr-05-2016-0121 · Cited by 58
Metadata
- Authors
- Podsakoff, P. M., & MacKenzie, S. B.
- Venue
- Human Performance
- Publisher
- Informa UK Limited
- Published
- 1997-06
- Volume
- 10
- Issue
- 2
- Pages
- 133-151
- ISSN
- 0895-9285 (ISSN-L)
- 1532-7043
- OpenAlex
- W1968542549
- Cited by
- 1,256
- References
- 1
- FWCI
- 14.55
- Type
- journal article
- Language
- en
- Open access
- closed
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