Cited by 312Decision Support System ApplicationsDecision-Making and Behavioral EconomicsComplex Systems and Decision Making

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Evaluating the Impact of DSS, Cognitive Effort, and Incentives on Strategy Selection

Todd, Peter, Benbasat, Izak·1999·Information Systems Research

DOI 10.1287/isre.10.4.356

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Abstract

Decision support system (DSS) researchers have long debated whether or not the provision of a DSS would lead to greater decision-making effectiveness, efficiency, or both. The work described in this paper examines how DSS designers can guide users towards employing more normative decision strategies. Working from notions of restrictiveness and decisional guidance (Silver 1990) supplemented by the cost-benefit framework of cognition, we explain how DSS capabilities influence decision behavior and performance through the manipulation of effort. The results of this work should assist DSS developers to devise directed or nondirected approaches to effect desired behaviors.

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Authors: Todd, P., & Benbasat, I.
Affiliations: University of Houston (US)
University of British Columbia (CA)
ORCID: Benbasat, Izak
Venue: Information Systems Research
Publisher: Institute for Operations Research and the Management Sciences (INFORMS)
Published: 1999-12
Volume: 10
Issue: 4
Pages: 356-374
ISSN: 1047-7047 (ISSN-L)
1526-5536
DOI: 10.1287/isre.10.4.356
OpenAlex: W2045808844
Cited by: 312
References: 61
Citations by year: 2026: 3 · 2025: 4 · 2024: 5 · 2023: 3 · 2022: 5 · 2021: 4 · 2020: 9 · 2019: 7 · 2018: 3 · 2017: 19 · 2016: 10 · 2015: 8 · 2014: 18 · 2013: 10 · 2012: 26
FWCI: 14.44
Type: journal article
Language: en
Open access: closed
Locations: Information Systems Research (publishedVersion)
Funders: Natural Sciences and Engineering Research Council of Canada
Social Sciences and Humanities Research Council of Canada
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Topics: Social Sciences › Business, Management and Accounting › Management Information Systems › Decision Support System Applications
Social Sciences › Decision Sciences › General Decision Sciences › Decision-Making and Behavioral Economics
Social Sciences › Decision Sciences › Management Science and Operations Research › Complex Systems and Decision Making
Keywords: decision support system, decision strategies, cognitive effort, incentives, restrictiveness, behavioral decision making, decision-making effectiveness, decision-making efficiency

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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

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Evaluating the Impact of DSS, Cognitive Effort, and Incentives on Strategy Selection

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