Research Commentary: Introducing a Third Dimension in Information Systems Design—The Case for Incentive Alignment
Abstract
Prior research has generated considerable knowledge on information systems design from software engineering and user-acceptance perspectives. As organizational processes are increasingly embedded within information systems, one of the key considerations of many business processes—organizational incentives—should become an important dimension of any information systems design and evaluation, which we categorize as the third dimension: incentive alignment. Incentive issues have become important in many IS areas, including distributed decision support systems (DSS), knowledge management, and e-business supply chain coordination. In this paper we outline why incentives are important in each of these areas and specify requirements for designing incentive-aligned information systems. We identify and define important unresolved problems along the incentive-alignment dimension of information systems and present a research agenda to address them.
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- Authors
- Ba, S., Stallaert, J., & Whinston, A. B.
- Affiliations
- University of Southern California (US)
- The University of Texas at Austin (US)
- ORCID
- Ba, Sulin
- Venue
- Information Systems Research
- Published
- 2001-09
- Volume
- 12
- Issue
- 3
- Pages
- 225-239
- ISSN
- 1047-7047 (ISSN-L)
- 1526-5536
- OpenAlex
- W2072633088
- Cited by
- 326
- References
- 66
- Citations by year
- 2026: 3 · 2025: 2 · 2024: 2 · 2023: 6 · 2022: 8 · 2021: 14 · 2020: 15 · 2019: 4 · 2018: 12 · 2017: 18 · 2016: 14 · 2015: 17 · 2014: 19 · 2013: 17 · 2012: 23
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Information Systems Research (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
- Physical Sciences › Computer Science › Information Systems › Information Systems Education and Curriculum Development
- Keywords
- incentive alignment, information system design, organizational incentives, distributed decision support systems, knowledge management, research agenda
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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