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Cited by 350Team Dynamics and PerformanceKnowledge Management and SharingOnline and Blended Learning

The DOI matches its Crossref record; 70 of the 71 references it cites were found in a registry or an index.

Perceived Individual Collaboration Know-How Development Through Information Technology-Enabled Contextualization: Evidence from Distributed Teams

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Majchrzak, Ann, Malhotra, Arvind, John, Richard·2005·Information Systems Research
DOI 10.1287/isre.1050.0044
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Abstract

In today’s global market environment, enterprises are increasingly turning to use of distributed teams to leverage their resources and address diverse markets. Individual members of structurally diverse distributed teams need to develop their collaboration know-how to work effectively with others on their team. The lack of face-to-face cues creates challenges in developing the collaboration know-how—challenges that can be overcome by communicating not just content, but also context. We derive a theoretical model from Te’eni’s (2001) cognitive-affective model of communication to elaborate how information technology (IT) can support an individual’s communication of context to develop collaboration know-how. Two hundred and sixty-three individuals working in structurally diverse distributed teams using a variety of virtual workspace technologies to support their communication needs were surveyed to test the model. Results indicate that when individuals perceive their task as nonroutine, there is a positive relationship between an individual’s perceived degree of IT support for communicating context information and his collaboration know-how development. However, when individuals perceive their task as routine, partial IT support for contextualization is associated with lower levels of collaboration know-how development. This finding is attributed to individuals’ misunderstanding of the conveyed context, or their struggling to utilize the context conveyed with partial IT support,…

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Crossref · 10.1287/isre.1050.0044

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Show all 71 references

Research works printed but not linked: 14

  1. Faniel I., 2003, Minnesota Sympos. Knowledge Management
  2. Finholt T. A., 2002, Distributed Work
  3. Goodhue D. L., 2000, Inform. Management, 24, 547
  4. Krishna A., 1999, Conf. Paper Soc. Capital Poverty Reduction
  5. Majchrzak A., 2004, Harvard Bus. Rev.
  6. Mannix E. A., 2002, Distributed Work
  7. Mark G., 2002, Distributed Work
  8. Markus M. L., 2002, MIS Quart., 26, 179
  9. Olson J. S., 2002, Distributed Work
  10. Paldam M., 2003, Trust, Social Capital and Economic Growth: An International Comparison
  11. Perrow C., 1967, Amer. Sociological Rev., 16, 444
  12. Saunders C., 2000, Framing the Domains of IT Management
  13. Straus S. G., 2003, Technology: Research on Managing Groups and Teams
  14. Weisband S., 2002, Distributed Work

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Metadata

Authors
Majchrzak, A., Malhotra, A., & John, R.
Affiliations
  • University of Southern California (US)
  • University of North Carolina at Chapel Hill (US)
ORCID
Venue
Information Systems Research
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Published
2005-03
Volume
16
Issue
1
Pages
9-27
ISSN
  • 1047-7047 (ISSN-L)
  • 1526-5536
DOI
10.1287/isre.1050.0044
OpenAlex
W2131217004
Cited by
350
References
71
Citations by year
2026: 6 · 2025: 12 · 2024: 12 · 2023: 14 · 2022: 10 · 2021: 14 · 2020: 10 · 2019: 13 · 2018: 14 · 2017: 18 · 2016: 9 · 2015: 16 · 2014: 23 · 2013: 21 · 2012: 23
FWCI
24.13
Type
journal article
Language
en
Open access
Locations
  • Information Systems Research (publishedVersion)
  • SSRN Electronic Journal (submittedVersion)
Topics
  • Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
  • Social Sciences › Decision Sciences › Information Systems and Management › Knowledge Management and Sharing
  • Social Sciences › Education › Online and Blended Learning
Keywords
virtual teams, IT support, contextualization

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