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Cited by 189Information Technology Governance and StrategyCollaboration in agile enterprisesCompetitive and Knowledge Intelligence

The role of business intelligence and communication technologies in organizational agility: A configurational approach

Open access
George Washington University, USA, Park, YoungKi, El Sawy, Omar A., University of Southern California, USA, Fiss, Peer C., University of Southern California, USA·2017·Journal of the Association for Information Systems
DOI 10.17705/1jais.00467
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Abstract

This study examines the role that business intelligence (BI) and communication technologies play in how firms may achieve organizational sensing agility, decision making agility, and acting agility in different organizational and environmental contexts. Based on the information-processing view of organizations and dynamic capability theory, we suggest a configurational analytic framework that departs from the standard linear paradigm to examine how IT’s effect on agility is embedded in a configuration of organizational and environmental elements. In line with this approach, we use fuzzy-set qualitative comparative analysis (fsQCA) to analyze field survey data from diverse industries. Our findings suggest equifinal pathways to organizational agility and the specific boundary conditions of our middle-range theory that determine what role BI and communication technologies play in organizations’ achieving organizational agility. We discuss implications for theory and practice and discuss future research avenues.

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Crossref · 10.17705/1jais.00467

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  • Integrating real-time citizen feedback inputs via online channels coupled with analytics dashboards enables recognition of changing community priorities and needs, allowing requisite recalibration of programs, resourcing, or policies.

    “Integrating real-time citizen feedback inputs via online channels coupled with analytics dashboards enables recognition of changing community priorities and needs. This allows requisite recalibration of programs, resourcing, or policies accordingly (Park et al. 2017).”

    From How Do Digital Capabilities Affect Organizational Performance in the Public Sector? The Mediating Role of the Organizational Agility (2024) · cites this paper as Park et al. 2017

  • School districts that more rapidly realigned educational programming based on parental input demonstrated higher test scores and graduation rates compared to districts lacking responsive agility.

    “Similarly, Park et al. (2017) analyzed panel data from school districts over a 5-year period, showing districts that more rapidly realigned educational programming based on parental input demonstrated higher test scores and graduation rates compared to districts lacking responsive agility (Park et al. 2017).”

    From How Do Digital Capabilities Affect Organizational Performance in the Public Sector? The Mediating Role of the Organizational Agility (2024) · cites this paper as Park et al. 2017

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Related

Authors
George Washington University, U., Park, Y., El Sawy, O. A., University of Southern California, U., Fiss, P. C., & University of Southern California, U.
Affiliations
  • George Washington University (US)
  • University of Southern California (US)
Corresponding author
Park, YoungKi
ORCID
Park, YoungKi
Venue
Journal of the Association for Information Systems
Publisher
Association for Information Systems
Published
2017-09-01
Volume
18
Issue
9
Pages
648-686
ISSN
1536-9323 (ISSN-L)
DOI
10.17705/1jais.00467
OpenAlex
W4250031828
Cited by
189
References
128
Citations by year
2026: 23 · 2025: 22 · 2024: 34 · 2023: 31 · 2022: 34 · 2021: 26 · 2020: 8 · 2019: 10 · 2018: 1
FWCI
8.88
Type
journal article
Language
en
Open access
Locations
Journal of the Association for Information Systems (publishedVersion)
Funders
  • University of Southern California
  • Pusan National University
  • Inha University
  • Yeungnam University
  • Korea Advanced Institute of Science and Technology
Topics
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
  • Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Collaboration in agile enterprises
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Competitive and Knowledge Intelligence
Keywords
business intelligence, communication technology, organizational agility, decision-making agility, dynamic capabilities, equifinal pathways, boundary conditions

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