Cited by 1,656Technology Adoption and User BehaviourInformation Systems Theories and ImplementationInnovative Human-Technology Interaction

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Empirical Evaluation of the Revised Technology Acceptance Model

Szajna, Bernadette·1996·Management Science

DOI 10.1287/mnsc.42.1.85

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Abstract

Davis et al. (Davis, F. D., R. P. Bagozzi, P. R. Warshaw. 1989. User acceptance of computer technology: A comparison of two theoretical models. Management Sci. 35(8) 982–1003.) proposed, tested, and revised the Technology Acceptance Model (TAM), which attempts to explain and predict why users sometimes accept and sometimes reject information systems (IS). The research reported here (1) provides a confirmatory, empirical test of the revised TAM and (2) introduces and objective measure of technology acceptance, actual usage rather than self-report usage. Subjects' beliefs about the usefulness and ease of use of an electronic mail system, their intentions to use the system, and their usage of it 15 weeks later were measured in a longitudinal study. The results confirmed that the TAM is a valuable tool for predicting intentions to use an IS. The findings here combined with results from other studies in this area suggest that the original TAM may be more appropriate than the two-version revised TAM. However, the addition of an experience component to the original TAM may be a significant enhancement. In addition, the results support that self-report usage may not be an appropriate surrogate measure for actual usage.

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Authors: Szajna, B.
Affiliations: Texas Christian University (US)
Corresponding author: Szajna, Bernadette
Venue: Management Science
Publisher: Institute for Operations Research and the Management Sciences (INFORMS)
Published: 1996-01
Volume: 42
Issue: 1
Pages: 85-92
ISSN: 0025-1909 (ISSN-L)
1526-5501
DOI: 10.1287/mnsc.42.1.85
OpenAlex: W2117948235
Cited by: 1,656
References: 3
Citations by year: 2026: 18 · 2025: 23 · 2024: 34 · 2023: 47 · 2022: 58 · 2021: 72 · 2020: 69 · 2019: 53 · 2018: 50 · 2017: 51 · 2016: 58 · 2015: 80 · 2014: 86 · 2013: 72 · 2012: 104
FWCI: 38.52
Type: journal article
Language: en
Open access: closed
Locations: Management Science (publishedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
Keywords: technology acceptance model, perceived usefulness, perceived ease of use, intention to use, email systems, longitudinal study

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Empirical Evaluation of the Revised Technology Acceptance Model

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