The Impact of Social Media Influencers on Purchase Intention and the Mediation Effect of Customer Attitude
Open accessAbstract
Social media influencers are first explored in the advertising field, particularly to create buzz in the younger markets and further expand social media coverage in businesses.This study is designed to investigate the effectiveness of social media influencers, focusing on source credibility, source attractiveness, product match-up, and meaning transfer.Consumer attitude is proposed to mediate between both the exogenous and endogenous relationships.Data collection was designed using the purposive sampling method and the dataset of 200 respondents was then analysed using PLS-SEM technique.All hypotheses are found to be supported except for source credibility.Mediating effects of consumer attitude are also determined.Implications, limitations, and suggestion for recommended research are further discussed.
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“Other studies have found that customer attitude is a strong mediator between social media and the intention to purchase (Lim et al., 2017).”
BackgroundResultTHE IMPACT OF SOCIAL MEDIA INFLUENCER AND BRAND IMAGES TO PURCHASE INTENTION
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“For instance, Lim et al. (2017) found that influencer attractiveness increased product attitude and purchase intentions.”
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Yıldırım, S. (2021) · Ecofeminism and Climate Change · doi:10.1108/efcc-02-2021-0003 · Cited by 78 · see citing works
Strengthening consumers’ halal buying behaviour: role of attitude, religiosity and personal norm
Tuhin, M. K. W., Miraz, M., Habib, M., & Alam, M. (2020) · Journal of Islamic Marketing · doi:10.1108/jima-07-2020-0220 · Cited by 77 · see citing works
Strategic Communication through Social Media Influencers: Current State of Research and Desiderata
Sundermann, G., & Raabe, T. (2019) · International Journal of Strategic Communication · doi:10.1080/1553118x.2019.1618306 · Cited by 77 · see citing works
“In the analyzed studies, consumers’ perceptions of the blog or the SMI (e.g., Lim et al., 2017; Lu et al., 2014; Phang Ing & Ming, 2018) and brand attitude (Van Reijmersdal et al., 2016) are shown to have a positive influence on customers’ purchase intention.”
BackgroundMabkhot, H., Isa, N. M., & Mabkhot, A. (2022) · Sustainability · doi:10.3390/su141912323 · Cited by 98 · see citing works
Khan, S., Rashid, A., Rasheed, R., & Amirah, N. (2022) · Kybernetes · doi:10.1108/k-06-2021-0497 · Cited by 73 · see citing works
What s-commerce implies? Repurchase intention and its antecedents
Lim, X., Cheah, J., Waller, D. S., Ting, H., & Ng, S. I. (2019) · Marketing Intelligence & Planning · doi:10.1108/mip-03-2019-0145 · Cited by 98 · see citing works
Self-citationSardar, S., Tata, S. V., & Sarkar, S. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2024.103888 · Cited by 70 · see citing works
Credibility of social media influencers: Impact on purchase intention
Coutinho, F., Dias, A., & Pereira, L. (2023) · Human Technology · doi:10.14254/1795-6889.2023.19-2.5 · Cited by 69 · see citing works
“For example, Lim (2017) examined the impact of posts from social media influencers on consumers' purchase intentions.”
BackgroundInfluentialSocial Media Influencers: Customer Attitudes and Impact on Purchase Behaviour
Ilieva, G., Yankova, T., Ruseva, M., Dzhabarova, Y., Klisarova-Belcheva, S., & Bratkov, M. (2024) · Inf. · doi:10.3390/info15060359 · Cited by 68 · see citing works
Hayes, J. L., Golan, G. J., Britt, B., & Applequist, J. (2019) · International Journal of Advertising · doi:10.1080/02650487.2019.1596446 · Cited by 76 · see citing works
“Lim et al. (2017) brand information from credible social media influencers generate higher purchase intention.”
BackgroundWang, L., & Lee, J. (2021) · Fashion and Textiles · doi:10.1186/s40691-020-00239-0 · Cited by 65 · see citing works
Pereira, B., Sung, B., & Lee, S. (2019) · Australasian Marketing Journal · doi:10.1016/j.ausmj.2019.03.001 · Cited by 65 · see citing works
“Researchers have incorporated host attractiveness theories to further understand attitudes towards enterainment programs (e.g., Lis and Post, 2013 ).”
BackgroundResultInfluentialImpact of Social Media on Consumer Buying Behavior
Varghese, S., & Agrawal, M. (2021) · Saudi Journal of Business and Management Studies · doi:10.36348/sjbms.2021.v06i03.001 · Cited by 63
Can Narrative Advertisement and eWOM Influence Generation Z Purchase Intentions?
Tabassum, S., Khwaja, M. G., & Zaman, U. (2020) · Inf. · doi:10.3390/info11120545 · Cited by 63 · see citing works
“Prior research studies have shown that various forms of eWOM positively influence trust among the audience [49], affect consumer attitudes [50], trigger behavioral intentions [51–53], and readiness to pay [54].”
BackgroundMim, K. B., Jai, T., & Lee, S. (2022) · Sustainability · doi:10.3390/su141912461 · Cited by 62 · see citing works
Attitudes toward Fashion Influencers as a Mediator of Purchase Intention
Magano, J., Au-Yong-Oliveira, M., Walter, C. E., & Leite, Â. (2022) · Inf. · doi:10.3390/info13060297 · Cited by 54 · see citing works
Rohde, P., & Mau, G. (2021) · European Journal of Marketing · doi:10.1108/ejm-06-2019-0530 · Cited by 86 · see citing works
Shehzala, S., Jaiswal, A., Vemireddy, V., & Angeli, F. (2024) · European Journal of Marketing · doi:10.1108/ejm-02-2023-0141 · Cited by 53 · see citing works
Bonnevie, E., Smith, S., Kummeth, C., Goldbarg, J., & Smyser, J. (2021) · Health Education Research · doi:10.1093/her/cyab018 · Cited by 52 · see citing works
The role of social influencers for effective public health communication
Gupta, S., Dash, S., & Mahajan, R. (2021) · Online information review (Print) · doi:10.1108/oir-01-2021-0012/v2/decision1 · Cited by 52
Saini, H., Kumar, P., & Oberoi, S. (2023) · Cogent Social Sciences · doi:10.1080/23311886.2023.2240055 · Cited by 51 · see citing works
“The information provided by the SMIs is regarded as credible and significantly impacts users’ attitudes, perspectives, perceptions, and purchase behaviour (Lim et al., 2017).”
BackgroundFrom screen to reality: How AR drives consumer engagement and purchase intention
Yang, J., & Lin, Z.-B. (2024) · Journal of Digital Economy · doi:10.1016/j.jdec.2024.07.001 · Cited by 49 · see citing works
Romadhoni, B., Akhmad, A., Naldah, N., & Rossanty, N. P. E. (2023) · Journal of Accounting and Finance Management · doi:10.38035/jafm.v4i1.194 · Cited by 49 · see citing works
“Research result (Lim et al., 2017) and (Hermanda et al.”
Cheng, Y., Hung-Baesecke, C.-J. F., & Chen, Y. (2021) · International Journal of Business Communication · doi:10.1177/23294884211035112 · Cited by 49 · see citing works
“Despite the known incidence of such industry practice, the effectiveness of SMIs in CSR communication is largely unexamined (Lim et al., 2017).”
BackgroundDigital Marketing Impact on Consumer Decision-Making Process
Hamdani, N., Muladi, R., & Maulani, G. A. F. (2022) · Proceedings of the 6th Global Conference on Business, Management, and Entrepreneurship (GCBME 2021) · doi:10.2991/aebmr.k.220701.031 · Cited by 49 · see citing works
Alam, M. N., Ogiemwonyi, O., Alshareef, R., Alsolamy, M., Mat, N., & Azizan, N. A. (2023) · Cleaner Engineering and Technology · doi:10.1016/j.clet.2023.100669 · Cited by 48 · see citing works
Key Influencers in Public Diplomacy 2.0: A Country-Based Social Network Analysis
Ingenhoff, D., Calamai, G., & Sevin, E. (2021) · Social Media + Society · doi:10.1177/2056305120981053 · Cited by 48 · see citing works
“In general, the main focus points of empirical analysis in the field of social media influencers have been investigating the influence that opinion leaders have on their followers on these platforms (Araujo et al., 2017; Gökçe et al., 2014; Lim et al., 2017) or testing new methods to identify influencers (Gökçe et al.”
BackgroundLin, Q., & Nuangjamnong, C. (2022) · Social Science Research Network · doi:10.2139/ssrn.4295862 · Cited by 47
“The perceived credibility of influencers has emerged as a critical concern, particularly in terms of purchasing intention (Lim et al., 2017).”
MALE AND FEMALE SOCIAL MEDIA INFLUENCERS: THE IMPACT OF GENDER ON EMERGING ADULTS
Lokithasan, K., Simon, S., Jasmin, N. Z., & Othman, N. (2019) · International Journal of Modern Trends in Social Sciences · doi:10.35631/ijmtss.29003 · Cited by 47 · see citing works
Beauty influencer in the digital age: How does it influence purchase intention of generation Z?
Widyanto, H. A., & Agustí, C. (2020) · doi:10.25105/jmpj.v13i1.5453 · Cited by 45
Sundermann, G., & Munnukka, J. (2022) · Journal of Interactive Marketing · doi:10.1177/10949968221087256 · Cited by 43 · see citing works
Gupta, S., Nawaz, N., Tripathi, A., Muneer, S., & Ahmad, N. (2021) · Sustainability · doi:10.3390/su13073700 · Cited by 43 · see citing works
Instagram Shopping in Saudi Arabia: What Influences Consumer Trust and Purchase Decisions?
Alotaibi, T., Abdulrahman, A., & Saad, S. (2019) · International Journal of Advanced Computer Science and Applications · doi:10.14569/ijacsa.2019.0101181 · Cited by 42 · see citing works
“In addition, [47] investigated how influencers‟ credibility, physical attractiveness, promotedproducts congruency and meaning transfer affect the purchase intentions of their followers.”
BackgroundRizomyliotis, I., Konstantoulaki, K., & Giovanis, A. (2024) · American Behavioral Scientist · doi:10.1177/00027642241236172 · Cited by 40 · see citing works
“…marketing is widely recognized as the collaborative effort between companies and influencers aimed at promoting products on social media platforms to generate a high return on investment (Bognar et al., 2019; De Veirman et al., 2017; Farivar et al., 2021; Gretzel, 2018; Lim et al., 2017).”
The Role of Social Media Influencers in Shaping Customer Brand Engagement and Brand Perception
Sijabat, L., Rantung, D., & Mandagi, D. (2023) · Jurnal Manajemen Bisnis · doi:10.33096/jmb.v9i2.459 · Cited by 40
“SMI has been recognized as a significant determinant of customer behaviour and effective branding strategy (e.g., Jin et al., 2019; Andreani et al., 2021; Nurhandayani, 2019; Jun & Yi, 2020; Lim et al., 2017; Masuda et al., 2022).”
BackgroundWang, O., & Scrimgeour, F. (2022) · British Food Journal · doi:10.1108/bfj-06-2022-0466 · Cited by 40
Moving from risk communication to food information communication and consumer engagement
Wall, P., & Chen, J. (2018) · npj Science of Food · doi:10.1038/s41538-018-0031-7 · Cited by 40
Singer, M. F., Callendar, C. L., Ma, X., & Tham, S. M. (2023) · Online Media and Global Communication · doi:10.1515/omgc-2023-0038 · Cited by 39 · see citing works
Moisescu, O. I., Dan, I., & Gică, O. A. (2021) · Journal of Consumer Behaviour · doi:10.1002/cb.1970 · Cited by 44 · see citing works
Lee, J. K. (2021) · Cogent Business & Management · doi:10.1080/23311975.2021.1957073 · Cited by 48 · see citing works
“Furthermore, Lim et al. (2017) examined the advertising effectiveness of social media influencers on purchase intention and the mediation effect of customer attitude.”
BackgroundMadinga, N., Maziriri, E., Chuchu, T., & Magoda, Z. (2022) · Global Journal of Emerging Market Economies · doi:10.1177/09749101211070952 · Cited by 36
“The hypotheses were tested through SEM (structural equation modelling), an approach used to model relationships amongst constructs linked in a conceptual model (Lim et al., 2017).”
MethodThe influence of food vloggers on social media users: A study from Vietnam
Luong, T.-B., & Ho, C.-H. (2023) · Heliyon · doi:10.1016/j.heliyon.2023.e18259 · Cited by 35 · see citing works
Do brand influencers matter on TikTok? A social influence theory perspective
Hazari, S., Talpade, S., & Brown, C. (2023) · Journal of Marketing Theory and Practice · doi:10.1080/10696679.2023.2217488 · Cited by 35 · see citing works
“These include X. J. Lim et al. (2017), who investigated credibility, attitude, and purchase intention; Lê Giang Nam (2018), who reported on the quality of content, influencer trust, and involvement; Breves et al. (2019) studied influencer effectiveness, expertise, and trust; Giakoumaki and Krepapa…”
BackgroundEFFECT OF SOCIAL MEDIA MARKETING ON E-WOM, BRAND LOYALTY, AND PURCHASE INTENT
Dülek, B., & Aydin, İ. (2020) · doi:10.29029/busbed.734350 · Cited by 35
Johnson, E. K., & Hong, S. (2020) · International Journal of Business Communication · doi:10.1177/2329488420944462 · Cited by 38 · see citing works
Alwafi, H. H., Alwafi, R., Naser, A., Samannodi, M. S., Aboraya, D., Salawati, E. M., Alqurashi, A., Ekram, R., Alzahrani, A. R., Aldhahir, A., et al. (2022) · Journal of Multidisciplinary Healthcare · doi:10.2147/jmdh.s384523 · Cited by 31 · see citing works
“The popularity of a social media influencer depends on a more favorable attitude among their followers toward purchasing products and brands advertised by the influencer.(11) In Saudi Arabia, social media influencers mainly promote restaurants that serve high-energy-dense food rather than restaurants serving low-energ…”
BackgroundHow to convert Millennial consumers to brand evangelists through social media micro-influencers
Pornsrimate, K., & Khamwon, A. (2021) · Innovative Marketing · doi:10.21511/im.17(2).2021.03 · Cited by 31 · see citing works
“The majority of studies exist in the realm of behavioral intentions (Chatzigeorgiou, 2017; Choi & Rifon, 2012; Dân, 2018; Ge & Gretzel, 2018; Kim & Ko, 2012; Lim et al., 2017; Lou & Yuan, 2019; Loureiro & Sarmento, 2019; Meng & Wei, 2015).”
BackgroundWalter, N., Föhl, U., & Zagermann, L. (2024) · Journal of Current Issues & Research in Advertising · doi:10.1080/10641734.2024.2366198 · Cited by 30 · see citing works
“The latter dimension has been neglected by various researchers who focused solely on physical attractiveness when applying the model (Torres, Augusto, and Matos 2019; Lim et al. 2017; Ohanian 1990).”
Ghaly, M. (2023) · Journal of Association of Arab Universities for Tourism and Hospitality · doi:10.21608/jaauth.2023.218047.1477 · Cited by 30 · see citing works
“This finding is in line with (Lim et al. 2017; Rebelo 2017; Nugroho et al., 2022) who stated that if an influencer is perceived as an expert in a particular field, this will affect the purchase intention of Gen Z consumers.”
BackgroundResultKim, E., & Kim, Y. (2022) · Journal of Promotion Management · doi:10.1080/10496491.2022.2060414 · Cited by 30 · see citing works
“In the line of this information, we can understand that “ a favorable attitude toward product endorsed by social media influencers will impact on a higher chance of purchase intention ” (Lim et al., 2017, p. 23).”
BackgroundHongsuchon, T., Chen, S.-C., & Khan, A. (2025) · PeerJ Computer Science · doi:10.7717/peerj-cs.3113 · Cited by 29 · see citing works
Manifest your desires: Psychedelics and the self-help industry.
Plesa, P., & Petranker, R. (2022) · The International journal on drug policy · doi:10.1016/j.drugpo.2022.103704 · Cited by 28 · see citing works
Mirror, mirror on the wall: Shifting leader–follower power dynamics in a social media context
Gilani, P., Bolat, E., Nordberg, D., & Wilkin, C. (2019) · Leadership · doi:10.1177/1742715019889817 · Cited by 28 · see citing works
“The literature about social media influencing and SMLs is growing rapidly and mostly sits within the marketing domain (Audrezet et al., 2018; Lim et al., 2017).”
BackgroundHusin, M. M., Aziz, S., & Bhatti, T. (2022) · Journal of Islamic Marketing · doi:10.1108/jima-04-2020-0093 · Cited by 27 · see citing works
“Is it all just lip service?”: on Instagram and the normalisation of the cosmetic servicescape
Rodner, V. L., Goode, A., & Burns, Z. (2021) · Journal of Services Marketing · doi:10.1108/jsm-12-2020-0506 · Cited by 27 · see citing works
The effect of social media apps on shopping apps
Yoon, J., Lee, C., Choi, J., Chang, S., & Kim, J. (2022) · Journal of business research · doi:10.1016/j.jbusres.2022.04.021 · Cited by 27 · see citing works
Puriwat, W., & Tripopsakul, S. (2022) · Emerging Science Journal · doi:10.28991/esj-2022-06-01-05 · Cited by 26
“2-3- Consumers’ Attitude and Purchase Intention Previous studies have confirmed positive associations between consumer attitude and purchase intention in social media contexts [21, 22].”
BackgroundFactors Influencing Consumer’s Purchase Intention on Beauty Products in Youtube
Rosara, N. A., & Luthfia, A. (2020) · Journal of Distribution Science · doi:10.15722/jds.18.6.202006.37 · Cited by 26 · see citing works
“This is because influencers represent independent third party endorser novels that can shape audience attitudes and decision making through the use of social media (Lim et al., 2017).”
BackgroundResultInfluentialPengaruh Pemasaran Digital dan Suasana Toko Terhadap Minat Beli di Kedai Kopi S
Albi, K. (2020) · Jurnal Manajemen Strategi dan Aplikasi Bisnis · doi:10.36407/jmsab.v3i1.116 · Cited by 26 · see citing works
“Mendung teori pembelajaran sosial, penelitian ini juga mengkonfirmasi temuan Lim et al. (2017) yang memberikan kesimpulan bahwa kredibilitas sumber, sumber daya tarik, kecocokan produk, dan transfer makna yang dapat mempengaruhi sikap konsumen dan konsekuensi pembelian.”
BackgroundInfluential
- Authors
- Faculty of Economics and Management, U. P. M. K. L., Lim, X. J., Mohd Radzol, A. R. B., Faculty of Economics and Management, U. P. M. K. L., Cheah, J.-H. (., Azman Hashim International Business School, U. T. M. K. L., Wong, M. W., & Faculty of Health, A. A. D.
- Affiliations
- Universiti Putra Malaysia (MY)
- Venue
- Asian Journal of Business Research
- Publisher
- Asia Business Research Group
- Published
- 2017-12-01
- Volume
- 7
- Issue
- 2
- ISSN
- 1178-8933 (ISSN-L)
- OpenAlex
- W2810800135
- Cited by
- 679
- References
- 0
- Citations by year
- 2026: 53 · 2025: 109 · 2024: 115 · 2023: 123 · 2022: 108 · 2021: 89 · 2020: 50 · 2019: 25 · 2018: 7
- FWCI
- 57.43
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Asian Journal of Business Research (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior in Brand Consumption and Identification
- Keywords
- social media influencers, purchase intention, consumer attitudes, mediating effect, source credibility, source attractiveness, meaning transfer, influencer marketing, consumer behavior
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