The DOI matches its Crossref record; 10 of the 10 references it cites were found in a registry or an index.
Effects of Information Source, Pedigree, and Reliability on Operator Interaction With Decision Support Systems
Abstract
Objective: Two experiments are described that examined operators' perceptions of decision aids. Background: Research has suggested certain biases against automation that influence human interaction with automation. We differentiated preconceived biases from post hoc biases and examined their effects on advice acceptance. Method: In Study 1 we examined operators' trust in and perceived reliability of humans versus automation of varying pedigree (expert vs. novice), based on written descriptions of these advisers prior to operators' interacting with these advisers. In Study 2 we examined participants' post hoc trust in, perceived reliability of, and dependence on these advisers after their objective experience of advisers' reliability (90% vs. 70%) in a luggage-screening task. Results: In Study 1 measures of perceived reliability indicated that automation was perceived as more reliable than humans across pedigrees. Measures of trust indicated that automated “novices” were trusted more than human “novices”; human “experts” were trusted more than automated “experts.” In Study 2, perceived reliability varied as a function of pedigree, whereas subjective trust was always higher for automation than for humans. Advice acceptance from novice automation was always higher than from novice humans. However, when advisers were 70% reliable, errors generated by expert automation led to a drop in compliance/ reliance on expert automation relative to expert humans. Conclusion: Preconceived expectations of automation influence the use of these aids in actual tasks. Application: The results provide a reference point for deriving indices of “optimal” user interaction with decision aids and for developing frameworks of trust in decision support systems.
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“Research has suggested that the principles of trust in interpersonal relations cannot be directly applicable to human-to-machine trust, as technology lacks volition and moral agency (e.g., Madhavan and Wiegmann 2007;McKnight et al. 2011).”
From Artificial Intelligence in Crisis Communication: Investigating Source Effects and Matched Crisis Responses on Stakeholder Perceptions (2026) · cites this paper as Madhavan and Wiegmann 2007
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Cites
I.—COMPUTING MACHINERY AND INTELLIGENCE
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“The earliest attempt at distinguishing operator trust in and use of different types of DSS goes back to the research of Turing (1950), who found that, when the source of a piece of diagnostic information was masked, human judges were largely unable to distinguish between a human adviser and a…”
BackgroundTrust in Automation: Designing for Appropriate Reliance
Lee, J. D., & See, K. A. (2004) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/hfes.46.1.50_30392 · Cited by 6,605 · cited 1×
“Lee and See (2004) pointed out that the primary reason trust in humans differs from trust in machines is that the latter lacks “intentionality” or traits such as loyalty, benevolence, and values that are critical to the development of trust in a human partner.”
BackgroundHumans and automation: Use, misuse, disuse, abuse
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Nass, C., & Moon, Y. (2000) · Journal of Social Issues · doi:10.1111/0022-4537.00153 · Cited by 4,022 · cited 1×
“Much of the data supporting these assumptions has come from the Computers Are Social Actors (CASA) studies (Nass & Moon, 2000; Nass, Moon, Fogg, Reeves, & Dryer, 1995), which have demonstrated that social rules guiding human-human interaction may apply equally to human-computer interaction, with…”
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The Perceived Utility of Human and Automated Aids in a Visual Detection Task
Dzindolet, M. T., Pierce, L. G., Beck, H. P., & Dawe, L. A. (2002) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/0018720024494856 · Cited by 386 · cited 3×
“…(e.g., Dzindolet, Pierce, Beck, & Dawe, 2002; Dzindolet et al., 2001; Lerch et al., 1997) and the effects of framing on automation trust (e.g., Dzindolet et al., 2002; Lacson, Wiegmann, & Madhavan, 2003), we hypothesized trust in automation to be higher than in humans when portrayed as…”
BackgroundInfluentialAutomation failures on tasks easily performed by operators undermine trust in automated aids
Madhavan, P., Wiegmann, D. A., & Lacson, F. C. (2006) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/001872006777724408 · Cited by 268
Self-citation
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Cited by
Trust in Automation: Integrating Empirical Evidence on Factors That Influence Trust
Hoff, K. A., & Bashir, M. (2015) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1177/0018720814547570 · Cited by 2,817
Lee, M. K. (2018) · Big Data & Society · doi:10.1177/2053951718756684 · Cited by 1,338
Automation bias: a systematic review of frequency, effect mediators, and mitigators
Goddard, K., Roudsari, A., & Wyatt, J. C. (2012) · Journal of the American Medical Informatics Association · doi:10.1136/amiajnl-2011-000089 · Cited by 1,162
In AI we trust? Perceptions about automated decision-making by artificial intelligence
Araujo, T., Helberger, N., Kruikemeier, S., & de Vreese, C. H. (2020) · AI & SOCIETY · doi:10.1007/s00146-019-00931-w · Cited by 1,038
Trust in AI and Its Role in the Acceptance of AI Technologies
Choung, H., David, P., & Ross, A. (2023) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2022.2050543 · Cited by 963
“Other studies have noted that human users have a distinctive view on interacting with technologies, and those works have suggested that the principles of trust in interpersonal relations cannot be directly applicable to human-to-machine trust (e.g., Madhavan & Wiegmann, 2007).”
Background
Metadata
- Authors
- Madhavan, P., & Wiegmann, D. A.
- Venue
- Human Factors: The Journal of the Human Factors and Ergonomics Society
- Publisher
- SAGE Publications
- Published
- 2007-10
- Volume
- 49
- Issue
- 5
- Pages
- 773-785
- ISSN
- 0018-7208
- 1547-8181
- Cited by
- 157
- References
- 10
- Language
- en
- Licence
- journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
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