Effects of ICT Connectedness, Permeability, Flexibility, and Negative Spillovers on Burnout and Job and Family Satisfaction
Open accessAbstract
This study investigates the effects of information and communication technologies (ICTs), permeability, flexibility, and spillovers of work into home and home into work on job burnout and job and family satisfaction. Results from a random sample of 612 office workers show that individuals who reported being satisfied with their jobs tended to feel that the Internet could help them accomplish work-related tasks, that traditional media could help them relax after work, and had a highly permeable boundary between their home domain and a highly flexible work environment. On the other hand, people who experienced low job satisfaction faced high work spillovers into home life and high burnout. The findings underscore that the connectedness of ICTs is not the main issue for assessing the consequences associated with ICTs. Rather, individual control over what passes through the boundaries shapes the consequences people experience.
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Technostress is associated with burnout.
“burnout (Leung 2011;Srivastava et al. 2015)”
From Leadership and technostress: A systematic literature review (2025) · cites this paper as Leung 2011
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- Authors
- Leung, L.
- Affiliations
- Chinese University of Hong Kong (HK)
- Corresponding author
- Leung, Louis
- ORCID
- Leung, Louis
- Venue
- Human Technology: An Interdisciplinary Journal on Humans in ICT Environments
- Publisher
- Centre of Sociological Research, NGO
- Published
- 2011-11-30
- Volume
- 7
- Issue
- 3
- Pages
- 250-267
- ISSN
- 1795-6889 (ISSN-L)
- OpenAlex
- W1834065391
- Cited by
- 79
- References
- 45
- Citations by year
- 2025: 11 · 2024: 4 · 2023: 6 · 2022: 10 · 2021: 9 · 2020: 2 · 2019: 5 · 2018: 1 · 2017: 9 · 2016: 7 · 2015: 6 · 2014: 6 · 2013: 3
- FWCI
- 9.63
- Type
- journal article
- Language
- en
- Open access
- diamond
- doi.org
- Licence
- cc-by-nc
- Locations
- Human Technology (publishedVersion, cc-by-nc)
- Jyväskylä University Digital Archive (University of Jyväskylä) (acceptedVersion, cc-by-nc)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Topics
- Social Sciences › Sociology and Political Science › Work-Family Balance Challenges
- Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
- Social Sciences › Psychology › Social Psychology › Workaholism, burnout, and well-being
- Keywords
- information and communication technologies, work flexibility, burnout, job satisfaction, family satisfaction, office workers
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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