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Cited by 421

The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.

Human-Centered Artificial Intelligence: Three Fresh Ideas

Open access
University of Maryland, College Park, Shneiderman, Ben·2020·AIS Transactions on Human-Computer Interaction
DOI 10.17705/1thci.00131
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Abstract

Human-Centered AI (HCAI) is a promising direction for designing AI systems that support human self-efficacy, promote creativity, clarify responsibility, and facilitate social participation. These human aspirations also encourage consideration of privacy, security, environmental protection, social justice, and human rights. This commentary reverses the current emphasis on algorithms and AI methods, by putting humans at the center of systems design thinking, in effect, a second Copernican Revolution. It offers three ideas: (1) a two-dimensional HCAI framework, which shows how it is possible to have both high levels of human control AND high levels of automation, (2) a shift from emulating humans to empowering people with a plea to shift language, imagery, and metaphors away from portrayals of intelligent autonomous teammates towards descriptions of powerful tool-like appliances and tele-operated devices, and (3) a three-level governance structure that describes how software engineering teams can develop more reliable systems, how managers can emphasize a safety culture across an organization, and how industry-wide certification can promote trustworthy HCAI systems. These ideas will be challenged by some, refined by others, extended to accommodate new technologies, and validated with quantitative and qualitative research. They offer a reframe -- a chance to restart design discussions for products and services -- which could bring greater benefits to individuals, families, communities, businesses, and society.

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Metadata

Authors
University of Maryland, C. P., & Shneiderman, B.
Venue
AIS Transactions on Human-Computer Interaction
Publisher
Association for Information Systems
Published
2020
Pages
109-124
ISSN
1944-3900 (ISSN-L)
DOI
10.17705/1thci.00131
OpenAlex
W3089968098
Cited by
421
References
4
FWCI
49.35
Type
journal article
Language
en
Open access
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