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How Costly are Cultural Biases? Evidence from FinTech
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We study the nature and effects of cultural biases in choice under risk and uncertainty by comparing peer-to-peer loans the same individuals (lenders) make alone and after observing robo-advised suggestions. When unassisted, lenders are more likely to choose co-ethnic borrowers, facing 8% higher defaults and 7.3pp lower returns. Robo-advising does not affect diversification but reduces lending to high-risk co-ethnic borrowers. Lenders in locations with high inter-ethnic animus drive the results, even when borrowers reside elsewhere. Biased beliefs explain these results better than a conscious taste for discrimination: lenders barely override robo-advised matches to ethnicities they discriminated against when unassisted.
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“In the financial sector, AI-driven credit and approval systems may be trained on data sets that reflect the prior use of discriminatory lending practices (D'Acunto et al., 2022).”
From Equipping Speech-Language Clinicians for the Critical Appraisal of an Artificial Intelligence–Driven, Evidence-Based Future (2025) · cites this paper as D'Acunto et al., 2022
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Do Relationships Matter? Evidence from Loan Officer Turnover
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Metadata
- Authors
- D'Acunto, F., Ghosh, P., & Rossi, A. G.
- Affiliations
- Indian Institute of Management Bangalore (IN)
- Georgetown University (US)
- Venue
- SSRN Electronic Journal
- Publisher
- Elsevier BV
- Published
- 2022
- ISSN
- 1556-5068 (ISSN-L)
- OpenAlex
- W4285144040
- Cited by
- 11
- References
- 1
- Citations by year
- 2026: 1 · 2025: 2 · 2024: 2 · 2023: 4
- Type
- posted content
- Language
- en
- Open access
- green
- doi.org
- Locations
- SSRN Electronic Journal (acceptedVersion)
- Publication Server of Goethe University Frankfurt am Main (Goethe University Frankfurt) (submittedVersion)
- Funders
- Deutsche Forschungsgemeinschaft (FOR 2774)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › FinTech, Crowdfunding, Digital Finance
- Social Sciences › Decision Sciences › General Decision Sciences › Decision-Making and Behavioral Economics
- Social Sciences › Sociology and Political Science › Names, Identity, and Discrimination Research
- Keywords
- cultural bias, peer-to-peer lending, robo-advising, ethnic discrimination, loan default, biased beliefs, diversification, fintech
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