The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Message Equivocality, Media Selection, and Manager Performance: Implications for Information Systems
Abstract
A field study of middle- and upper-level managers was undertaken to explain managers’ selection of communication media. The findings indicate that media vary in their capacity to convey information cues. Managers prefer rich media for ambiguous communications and less rich media for unequivocal communications. The data suggest that high performing managers are more sensitive to the relationship between message ambiguity and media richness than low performing managers. Implications for managers’ use of information systems and electronic media are discussed.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Organizational Information Requirements, Media Richness and Structural Design
Daft, R. L., & Lengel, R. H. (1986) · Management Science · doi:10.1287/mnsc.32.5.554 · Cited by 9,868
Self-citationSocial psychological aspects of computer-mediated communication
Kiesler, S., Siegel, J., & McGuire, T. W. (1984) · American Psychologist · doi:10.1037/0003-066x.39.10.1123 · Cited by 2,630
Cited by
Organizational learning: The contributing processes and the literatures
Huber, G. P. (1991) · Organization Science · doi:10.1287/orsc.2.1.88 · Cited by 8,072
Computer-Mediated Communication: Impersonal, Interpersonal, and Hyperpersonal Interaction
WALTHER, J. B. (1996) · Communication Research · doi:10.1177/009365096023001001 · Cited by 4,798
Communication and Trust in Global Virtual Teams
Jarvenpaa, S. L., & Leidner, D. E. (1999) · Organization Science · doi:10.1287/orsc.10.6.791 · Cited by 2,903
Media, Tasks, and Communication Processes: A Theory of Media Synchronicity1
Dennis, A. R., Fuller, R. M., & Valacich, J. S. (2008) · MIS Quarterly · doi:10.2307/25148857 · Cited by 1,511
CHANNEL EXPANSION THEORY AND THE EXPERIENTIAL NATURE OF MEDIA RICHNESS PERCEPTIONS.
Carlson, J. R., & Zmud, R. W. (1999) · Academy of Management Journal · doi:10.2307/257090 · Cited by 1,270
Testing the technology acceptance model across cultures: A three country study
Straub, D., Keil, M., & Brenner, W. (1997) · Information & Management · doi:10.1016/s0378-7206(97)00026-8 · Cited by 1,246
Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams
Hinds, P. J., & Bailey, D. E. (2003) · Organization Science · doi:10.1287/orsc.14.6.615.24872 · Cited by 974
Facebook as a toolkit: A uses and gratification approach to unbundling feature use
Smock, A. D., Ellison, N. B., Lampe, C., & Wohn, D. Y. (2011) · Computers in Human Behavior · doi:10.1016/j.chb.2011.07.011 · Cited by 948
Panacea or Panopticon?: The Hidden Power in Computer-Mediated Communication
SPEARS, R., & LEA, M. (1994) · Communication Research · doi:10.1177/009365094021004001 · Cited by 705
Chen, Q., Min, C., Zhang, W., Wang, G., Ma, X., & Evans, R. (2020) · Computers in Human Behavior · doi:10.1016/j.chb.2020.106380 · Cited by 652
Toward a Theory-Based Measurement of Culture
Straub, D., Loch, K., Evaristo, R., Karahanna, E., & Srite, M. (2002) · Journal of Global Information Management · doi:10.4018/jgim.2002010102 · Cited by 572
Toward Meaningful Engagement: A Framework for Design and Research of Gamified Information Systems1
Liu, D., Santhanam, R., & Webster, J. (2017) · MIS Quarterly · doi:10.25300/misq/2017/41.4.01 · Cited by 521
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
Robert, L. P., Denis, A. R., & Hung, Y.-T. C. (2009) · Journal of Management Information Systems · doi:10.2753/mis0742-1222260210 · Cited by 514
Egocentrism over e-mail: can we communicate as well as we think?
Kruger, J., Epley, N., Parker, J., & Ng, Z.-W. (2005) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.89.6.925 · Cited by 425
Understanding social presence in text‐based online learning environments
Kehrwald, B. (2008) · Distance Education · doi:10.1080/01587910802004860 · Cited by 424
Virtual Work: Bridging Research Clusters
Raghuram, S., Hill, N. S., Gibbs, J. L., & Maruping, L. M. (2019) · Academy of Management Annals · doi:10.5465/annals.2017.0020 · Cited by 426
Managing team interpersonal processes through technology: A task-technology fit perspective.
Maruping, L. M., & Agarwal, R. (2004) · Journal of Applied Psychology · doi:10.1037/0021-9010.89.6.975 · Cited by 417
CONFLICT AND SHARED IDENTITY IN GEOGRAPHICALLY DISTRIBUTED TEAMS
Mortensen, M., & Hinds, P. J. (2001) · International Journal of Conflict Management · doi:10.1108/eb022856 · Cited by 393
An Assessment of the Contingency Theory of Management Information Systems
Weill, P., & Olson, M. H. (1989) · Journal of Management Information Systems · doi:10.1080/07421222.1989.11517849 · Cited by 351
Fan, W., Liu, J., Zhu, S., & Pardalos, P. M. (2020) · Annals of Operations Research · doi:10.1007/s10479-018-2818-y · Cited by 346
Yen, C., & Chiang, M.-C. (2021) · Behaviour & Information Technology · doi:10.1080/0144929x.2020.1743362 · Cited by 297
Chang, C.-C., Liang, C., Chou, P.-N., & Lin, G.-Y. (2017) · Computers in Human Behavior · doi:10.1016/j.chb.2017.01.031 · Cited by 292
Klitmøller, A., & Lauring, J. (2013) · Journal of World Business · doi:10.1016/j.jwb.2012.07.023 · Cited by 287
Defining E‐leadership as Competence in ICT‐Mediated Communications: An Exploratory Assessment
Roman, A. V., Van Wart, M., Wang, X., Liu, C., Kim, S., & McCarthy, A. (2019) · Public Administration Review · doi:10.1111/puar.12980 · Cited by 259
Lee, S., Lee, N., & Sah, Y. J. (2020) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2019.1699748 · Cited by 204
O'Neill, B. S., & Adya, M. (2007) · Journal of Managerial Psychology · doi:10.1108/02683940710745969 · Cited by 173
Units of Analysis for Internet Communication
December, J. (1996) · Journal of Communication · doi:10.1111/j.1460-2466.1996.tb01459.x · Cited by 163
Leadership in the digital era: A review of who, what, when, where, and why
Banks, G. C., Dionne, S. D., Mast, M. S., & Sayama, H. (2022) · The Leadership Quarterly · doi:10.1016/j.leaqua.2022.101634 · Cited by 155
Surviving the paradoxes of virtual teamwork
Dubé, L., & Robey, D. (2009) · Information Systems Journal · doi:10.1111/j.1365-2575.2008.00313.x · Cited by 140
Walther, J. B., & Bazarova, N. N. (2008) · Communication Research · doi:10.1177/0093650208321783 · Cited by 137
Can You Hear Me Now? Communication in Virtual Product Development Teams*
Montoya, M. M., Massey, A. P., Hung, Y. C., & Crisp, C. B. (2009) · Journal of Product Innovation Management · doi:10.1111/j.1540-5885.2009.00342.x · Cited by 135
Brink, K. E., & Costigan, R. D. (2015) · Academy of Management Learning & Education · doi:10.5465/amle.2013.0044 · Cited by 110
A model of user adoption of interface agents for email notification
Serenko, A. (2008) · Interacting with Computers · doi:10.1016/j.intcom.2008.04.004 · Cited by 92
Trust Evolvement in Hybrid Team Collaboration: A Longitudinal Case Study
Cheng, X., Yin, G., Azadegan, A., & Kolfschoten, G. (2016) · Group Decision and Negotiation · doi:10.1007/s10726-015-9442-x · Cited by 87
Online Purchase Intentions: An Empirical Testing of a Multiple-Theory Model
Järveläinen, J. (2007) · Journal of Organizational Computing and Electronic Commerce · doi:10.1080/10919390701291000 · Cited by 86
Burke, K., Aytes, K., Chidambaram, L., & Johnson, J. J. (1999) · Small Group Research · doi:10.1177/104649649903000404 · Cited by 83
Cole, A. W., Anderson, C., Bunton, T., Cherney, M. R., Cronin Fisher, V., Draeger, Jr., Featherston, M., Motel, L., Nicolini, K. M., Peck, B., et al. (2017) · Online Learning · doi:10.24059/olj.v21i4.966 · Cited by 69
Oliveira, E., Galvao de Barba, P., & Corrin, L. (2021) · Australasian Journal of Educational Technology · doi:10.14742/ajet.6792 · Cited by 50
Structuring group decision making in a web-based environment by using the nominal group technique
Lago, P. P., Beruvides, M. G., Jian, J.-Y., Canto, A. M., Sandoval, A., & Taraban, R. (2007) · Computers & Industrial Engineering · doi:10.1016/j.cie.2006.11.003 · Cited by 46
Selecting communication media for distributed communities
Heeren, E., & Lewis, R. (1997) · Journal of Computer Assisted Learning · doi:10.1046/j.1365-2729.1997.00011.x · Cited by 32
Schiller, S. Z., & Cui, J. (2010) · Journal of Global Information Technology Management · doi:10.1080/1097198x.2010.10856514 · Cited by 27
Nkoala, S. (2024) · Journalism Studies · doi:10.1080/1461670x.2023.2289887 · Cited by 3
Examining Humanized Bot Interaction for the Retail Revenue Growth
Kumar, N., Garg, P., Gupta, N., & Upreti, K. (2026) · Journal of Revenue and Pricing Management · doi:10.1057/s41272-025-00549-2 · Cited by 3
Metadata
- Authors
- Daft, R. L., Lengel, R. H., & Trevino, L. K.
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 1987-09-01
- Volume
- 11
- Issue
- 3
- Pages
- 355-365
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W1552483424
- Cited by
- 2,322
- References
- 2
- FWCI
- 11.82
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
