The DOI matches its Crossref record; 55 of the 55 references it cites were found in a registry or an index.
The Creation of Social Value: Can An Online Health Community Reduce Rural–Urban Health Disparities?1
Abstract
The striking growth of online communities in recent years has sparked significant interest in understanding and quantifying benefits of participation. While research has begun to document the economic outcomes associated with online communities, quantifying the social value created in these collectives has been largely overlooked. This study proposes that online health communities create social value by addressing rural–urban health disparities via improved health capabilities. Using a unique data set from a rare disease community, we provide one of the first empirical studies of social value creation. Our quantitative analysis using exponential random graph models reveals patterns of social support exchanged between users and the variations in these patterns based on users’ location. We find that, overall, urban users are net suppliers of social support while rural participants are net recipients, suggesting that technology-mediated online health communities are able to alleviate rural–urban health disparities. This study advances extant understanding of value production in online collectives, and yields implications for policy.
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Cites
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Cited by
Rawhouser, H., Cummings, M., & Newbert, S. L. (2019) · Entrepreneurship Theory and Practice · doi:10.1177/1042258717727718 · Cited by 555
Engaging Voluntary Contributions in Online Communities: A Hidden Markov Model1
Chen, W., Wei, X., & Zhu, K. X. (2018) · MIS Quarterly · doi:10.25300/misq/2018/14196 · Cited by 173
Emerging technologies and analytics for a new era of value-centered marketing in healthcare
Agarwal, R., Dugas, M., Gao, G. (., & Kannan, P. K. (2020) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-019-00692-4 · Cited by 175
Self-citationRezaei Aghdam, A., Watson, J., Cliff, C., & Miah, S. J. (2020) · Journal of Medical Internet Research · doi:10.2196/16324 · Cited by 57
Catalá, P., Blanco, S., Perez-Calvo, S., Luque-Reca, O., Bedmar, D., & Peñacoba, C. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.658974 · Cited by 9
Metadata
- Authors
- Goh, J. M., Gao, G. (., & Agarwal, R.
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 2016-03-01
- Volume
- 40
- Issue
- 1
- Pages
- 247-263
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W2341482796
- Cited by
- 346
- References
- 55
- FWCI
- 39.54
- Type
- journal article
- Language
- en
- Open access
- closed
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- Goh, J. M., Gao, G. (., & Agarwal, R. (2016). The Creation of Social Value: Can An Online Health Community Reduce Rural–Urban Health Disparities?1. MIS Quarterly. https://doi.org/10.25300/misq/2016/40.1.11
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
