Cited by 205Information Systems Theories and ImplementationTechnology Adoption and User BehaviourUsability and User Interface Design

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Capturing the Complexity of Malleable IT Use: Adaptive Structuration Theory for Individuals1

Schmitz, Kurt W., Teng, James T. C., Webb, Kimberly J.·2016·MIS Quarterly

DOI 10.25300/misq/2016/40.3.07

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Abstract

The confluence of widely available malleable technology and the “bring your own device” (BYOD) trend creates a new dynamic for information technology innovation in the workplace. Nontechnical users are empowered to adapt pliable technology in the course of normal usage episodes. We develop a theoretical perspective of adaptation behaviors by extending the adaptive structuration theory (AST) to the level of individuals, and present a topology of adaptation behaviors to capture the rich landscape of this emerging phenomenon. Based on this new theoretical perspective, we propose a research model and perform a survey study targeting young professionals to empirically investigate adaptation of malleable IT by users. Our findings reveal the compounding effects of four distinct adaptation behaviors including the insight that task adaptation mediates the effect of technology adaptation on individual performance. This study contributes by providing a theoretical framework for examining adaptation behaviors, extending AST to the level of individuals, and addressing specific criticisms of AST in the information systems literature.

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Authors: Schmitz, K. W., Teng, J. T. C., & Webb, K. J.
Affiliations: Georgia State University (US)
The University of Texas at Arlington (US)
Texas Wesleyan University (US)
ORCID: Schmitz, Kurt W.
Webb, Kimberly J.
Venue: MIS Quarterly
Publisher: MIS Quarterly
Published: 2016-09-01
Volume: 40
Issue: 3
Pages: 663-686
ISSN: 0276-7783 (ISSN-L)
2162-9730
DOI: 10.25300/misq/2016/40.3.07
OpenAlex: W2565743042
Cited by: 205
References: 106
Citations by year: 2026: 23 · 2025: 26 · 2024: 16 · 2023: 18 · 2022: 20 · 2021: 24 · 2020: 19 · 2019: 38 · 2018: 14 · 2017: 6
FWCI: 55.27
Type: journal article
Language: en
Open access: closed
Locations: MIS Quarterly (publishedVersion)
Topics: Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
Keywords: adaptive structuration theory, technology adaptation, Bring Your Own Device, behavioral adaptation, task adaptation, individual performance, young professionals

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Capturing the Complexity of Malleable IT Use: Adaptive Structuration Theory for Individuals1

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