The DOI matches its Crossref record; 107 of the 107 references it cites were found in a registry or an index.
Capturing the Complexity of Malleable IT Use: Adaptive Structuration Theory for Individuals1
Abstract
The confluence of widely available malleable technology and the “bring your own device” (BYOD) trend creates a new dynamic for information technology innovation in the workplace. Nontechnical users are empowered to adapt pliable technology in the course of normal usage episodes. We develop a theoretical perspective of adaptation behaviors by extending the adaptive structuration theory (AST) to the level of individuals, and present a topology of adaptation behaviors to capture the rich landscape of this emerging phenomenon. Based on this new theoretical perspective, we propose a research model and perform a survey study targeting young professionals to empirically investigate adaptation of malleable IT by users. Our findings reveal the compounding effects of four distinct adaptation behaviors including the insight that task adaptation mediates the effect of technology adaptation on individual performance. This study contributes by providing a theoretical framework for examining adaptation behaviors, extending AST to the level of individuals, and addressing specific criticisms of AST in the information systems literature.
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Further, our results point out that enterprise messengers as social information systems are not limited to their well-known characteristics of flexibility and malleability (Richter and Riemer 2013;Schmitz et al. 2016).”
From How affordances of chatbots cross the chasm between social and traditional enterprise systems (2020) · cites this paper as Schmitz et al. 2016
Citations
Cites
User Acceptance of Information Technology: Toward A Unified View1
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003) · MIS Quarterly · doi:10.2307/30036540 · Cited by 45,035
Exploration and Exploitation in Organizational Learning
March, J. G. (1991) · Organization Science · doi:10.1287/orsc.2.1.71 · Cited by 21,942
(1984) · Cited by 21,166
Moore, G. C., & Benbasat, I. (1991) · Information Systems Research · doi:10.1287/isre.2.3.192 · Cited by 9,150
Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods
MacKinnon, D. P., Lockwood, C. M., & Williams, J. (2004) · Multivariate Behavioral Research · doi:10.1207/s15327906mbr3901_4 · Cited by 7,806
Personality Structure: Emergence Of The 5-Factor Model
Digman, J. M. (1990) · Annual Review of Psychology · doi:10.1146/annurev.ps.41.020190.002221 · Cited by 6,731
DETERMINANTS OF INNOVATIVE BEHAVIOR: A PATH MODEL OF INDIVIDUAL INNOVATION IN THE WORKPLACE.
Scott, S. G., & Bruce, R. A. (1994) · Academy of Management Journal · doi:10.2307/256701 · Cited by 6,068
Task-Technology Fit and Individual Performance
Goodhue, D. L., & Thompson, R. L. (1995) · MIS Quarterly · doi:10.2307/249689 · Cited by 6,006
The Duality of Technology: Rethinking the Concept of Technology in Organizations
Orlikowski, W. J. (1992) · Organization Science · doi:10.1287/orsc.3.3.398 · Cited by 4,957
Orlikowski, W. J. (2000) · Organization Science · doi:10.1287/orsc.11.4.404.14600 · Cited by 4,760
Flagged first, then by citations
Research works printed but not linked: 3
- King, 2014, Field Notes: ‘Rogue’ Employees Want IT to Lighten Up Already, Computerworld
- Kock, 2015, WarpPLS 5.0 User Manual
- Vick, 1984, Introduction: A Software Engineering Environment, xi
Cited by
Sorted by citations
Items 101–200 of 204
Yang, X., Wang, X., Yue, W. T., Sia, C. L., & Luo, X. R. (2019) · Journal of Organizational Computing and Electronic Commerce · doi:10.1080/10919392.2019.1639913 · Cited by 8
Hà, M.-T., Vo, V. B., & Nguyen, V.-V. (2025) · SAGE Open · doi:10.1177/21582440251328098 · Cited by 9
Systems Savvy: Practical Intelligence for Transformation of Sociotechnical Systems
Griffith, T. L., Sawyer, J. E., & Poole, M. S. (2019) · Group Decision and Negotiation · doi:10.1007/s10726-019-09619-4 · Cited by 7
IS Reappraisal and Technology Adaptation Behaviors
Weinert, C., Maier, C., Laumer, S., & Weitzel, T. (2020) · ACM SIGMIS Database the DATABASE for Advances in Information Systems · doi:10.1145/3433148.3433151 · Cited by 9
Digital transformation, emergence and complexity in supply networks
Michou, H., & Richet, J. (2025) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2025.102917 · Cited by 6
Zheng, X., Li, J., Yue, X., & Li, Y. (2025) · Information Processing & Management · doi:10.1016/j.ipm.2025.104572 · Cited by 6
Cui, H., & Yu, P. (2026) · Information Technology and People · doi:10.1108/itp-09-2024-1184 · Cited by 10
Grace, place and space: fostering employee technological innovation in the new normal
Burleson, J., Greenbaum, B. E., & Thatcher, J. B. (2022) · Internet Research · doi:10.1108/intr-12-2021-0940 · Cited by 6
Ma, H.-Y., & Hwang, H. (2023) · Current Psychology · doi:10.1007/s12144-023-04639-5 · Cited by 7
Nguyen, T.-T.-N., Nguyen, T. A., Do, S. T., & Nguyen, V. T. (2023) · International Journal of Construction Management · doi:10.1080/15623599.2023.2274717 · Cited by 6
Zhang, Y., Chen, X. S., & Wei, S. (2026) · Information Technology and People · doi:10.1108/itp-09-2024-1233 · Cited by 8
Exploring user adaptation behaviors toward mobile technology: a higher education perspective
Kakavand, S., Teimourzadeh, A., & Kakavand, B. (2024) · Information Technology and People · doi:10.1108/itp-01-2024-0070 · Cited by 6
Toward a more nuanced understanding of the IT use-individual performance relationship
Ringeval, M., Denford, J. S., Bourdeau, S., & Paré, G. (2025) · Information & Management · doi:10.1016/j.im.2025.104129 · Cited by 5
Magnusson, J., Torell, J., Polutnik, L., & Ask, U. (2017) · Integrated series on information systems/Integrated series in information systems · doi:10.1007/978-3-319-58978-7_11 · Cited by 5
Augmented compliance intention through the appropriation of compliance support systems
Kim, S. S., & Kim, Y. J. (2021) · Behaviour and Information Technology · doi:10.1080/0144929x.2021.1978550 · Cited by 6
Tams, S., & Dulipovici, A. M. (2019) · Hawaii International Conference on System Sciences (HICSS) · doi:10.24251/hicss.2019.785 · Cited by 6
The role of IT in innovation at the individual and group level – a literature review
Mamonov, S., & Peterson, R. (2019) · Journal of Small Business and Enterprise Development · doi:10.1108/jsbed-04-2019-0118 · Cited by 5
Haag, S., Siegfried, N., & Winkler, N. (2025) · Computers & Security · doi:10.1016/j.cose.2025.104575 · Cited by 4
Hsiao, M.-H. (2026) · European Journal of Management Studies · doi:10.1108/ejms-11-2025-0214 · Cited by 4
Xia, Z. M., Li, X., Xie, K., & Xiao, J. (2025) · Information Systems Journal · doi:10.1111/isj.70011 · Cited by 4
Adaptive Structuration Theory: A Health Information Exchange (HIE) Diffusion Study
Gefen, D., Ben‐Assuli, O., & Denekamp, Y. (2023) · Information Systems Management · doi:10.1080/10580530.2023.2174278 · Cited by 4
Unpacking dual effects of ambivalence toward technologies in online live streaming learning
Fu, S., Yu, J., Gu, H., & Song, X. (2023) · Information Technology and People · doi:10.1108/itp-03-2023-0246 · Cited by 4
Pillet, J., Carillo, K., Pigni, F., & Vitari, C. (2024) · European Journal of Information Systems · doi:10.1080/0960085x.2024.2434226 · Cited by 4
Han, J. H., Wang, Y., & Naim, M. M. (2020) · Sustainability · doi:10.3390/su12114372 · Cited by 5
Klese, M., Kampling, H., Bretschneider, U., & Niehaves, B. (2018) · Communications of the Association for Information Systems · doi:10.17705/1cais.04336 · Cited by 4
Haes, S. D., Grembergen, W. V., Joshi, A., & Huygh, T. (2019) · Management for professionals · doi:10.1007/978-3-030-25918-1_2 · Cited by 5
Defining a Super App and Analyzing It from an Ecosystemic PerspectivePreprint
Júnior, D. L., & Lopes, E. L. (2024) · Research Square · doi:10.21203/rs.3.rs-4542297/v1 · Cited by 4
The Prosumption Flywheel: How Short‐Video Platforms Reduce the Digital Production Divide
Singh, A., Gupta, A., Karanasios, S., Sharma, D., & Singh, J. B. (2025) · Information Systems Journal · doi:10.1111/isj.12604 · Cited by 3
Impact of individual unlearning on employees' behavioral resistance to digital transformation
Zhao, D., Wang, Y., Shu, E., Liu, X., & Wu, Y. J. (2025) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2025.124405 · Cited by 5
Siaw, C. A., Cadeaux, J. M., Meissner, D., Payne, A., & Sarpong, D. (2023) · IEEE Transactions on Engineering Management · doi:10.1109/tem.2023.3298820 · Cited by 3
Alavi, S. H., Weiß, M., Backmann, J., Vomberg, A., & Desernot, C. (2025) · Information Systems Research · doi:10.1287/isre.2021.0337 · Cited by 5
Khando, K., Islam, M. S., & Gao, S. H. (2022) · Lecture notes in computer science · doi:10.1007/978-3-031-15342-6_26 · Cited by 3
Pandemic and Indian Education: Evolving Perspectives from Higher Education
Kar, M., & Bothra, N. (2023) · Evergreen · doi:10.5109/6781030 · Cited by 3
Wei, S., Ke, W., & Tan, C. (2025) · Information Systems Research · doi:10.1287/isre.2022.0160 · Cited by 3
Informal IT and Routine Activity Theory -A Theoretical Review
Shaikh, A., & de Oliveira, D. N. (2019) · IEEE SoutheastCon · doi:10.1109/southeastcon42311.2019.9020557 · Cited by 3
Making IS Relevant in a Connected World
Linger, H., & Hasan, H. M. (2020) · AJIS. Australasian journal of information systems/AJIS. Australian journal of information systems/Australian journal of information systems · doi:10.3127/ajis.v24i0.2509 · Cited by 3
Ambidextrous use of intelligent personal assistants: the role of individual unlearning
Wang, M., Lu, Y., & Li, W. (2025) · Internet Research · doi:10.1108/intr-07-2024-1099 · Cited by 2
Work Process of Bring Your Own Device to Support Green Computing
Jusoh, M. Y., Haron, H., & Kaur, J. (2018) · Indonesian Journal of Electrical Engineering and Computer Science · doi:10.11591/ijeecs.v11.i1.pp137-143 · Cited by 2
Miķelsone, E., & Lielā, E. (2017) · Contemporary issues in business, management and economics engineering · doi:10.3846/cbme.2017.045 · Cited by 2
Arinaitwe, I., Maiga, G., & Nakakawa, A. (2021) · Lecture notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering · doi:10.1007/978-3-030-76063-2_37 · Cited by 2
Zha, X., Liu, K., Yan, Y., & Huang, C. (2020) · Journal of Librarianship and Information Science · doi:10.1177/0961000620909153 · Cited by 1
Toward the Understanding of the Appropriation of Compliance Support System in Organizations
Kim, S. S., & Kim, Y. (2024) · Information Systems Frontiers · doi:10.1007/s10796-024-10546-2 · Cited by 1
Nguyen, G. D. (2025) · Journal of Asia Business Studies · doi:10.1108/jabs-08-2024-0473 · Cited by 1
Du, Z., Li, M., Wang, K. L., & Gu, B. (2025) · Information & Management · doi:10.1016/j.im.2025.104300 · Cited by 1
Cheng, Y. (2026) · Education and Information Technologies · doi:10.1007/s10639-025-13890-1 · Cited by 1
Content is King, Affect is Queen: An Affective Model of Social Media Content Propagation
Mullins, J. K., Shuva, S., & Stewart, P. A. (2026) · MIS Quarterly · doi:10.25300/misq/2026/19171 · Cited by 1
Common method variation removal with target loadings: a new technique building on PLSF-SEM
Kock, N. (2026) · Quality & Quantity · doi:10.1007/s11135-026-02978-6 · Cited by 2
Shan, G., Rivera, M., Kumar, S., & Anand, P. (2026) · Journal of Management Information Systems · doi:10.1080/07421222.2026.2692282 · Cited by 1
Li, A., & Ali, A. (2026) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2026.105060 · Cited by 1
How Empowerment and Innovation Climates Influence Employees' Innovative IS Use
Guo, Y., & Jin, K. (2019) · International Journal of Enterprise Information Systems · doi:10.4018/ijeis.2019100102 · Cited by 1
(2018) · International Workshop on Computer Science and Engineering (WCSE) · doi:10.18178/wcse.2018.06.063 · Cited by 1
Adaptation and Appropriation of Different Web-Based Idea Management System Types
Miķelsone, E., Spilbergs, A., Segers, J.-P., & Frisfelds, J. (2022) · Economics and Culture · doi:10.2478/jec-2022-0003 · Cited by 1
Integrating the IT Use Literature: Construct Validity and a Holistic Nomological Framework
Williams, J. A., & Gupta, S. (2023) · Information Systems Frontiers · doi:10.1007/s10796-023-10454-x · Cited by 2
User Adaptation to Constant Change in Algorithmically-Driven Social Platforms
DeVito, M. A. (2019) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/3290607.3299082 · Cited by 1
Les Grands Auteurs en Systèmes d'information
Figueiredo, M. B., & Adrot, A. (2018) · EMS Editions eBooks · doi:10.3917/ems.walsh.2018.01.0291 · Cited by 1
Toward A Healthcare Services Ecosystem
Davis, Z. (2018) · VTechWorks (Virginia Tech)
ALOO, J. O. (2018) · Strategic Journal of Business & Change Management · doi:10.61426/sjbcm.v5i2.760
عصر, أ. م. ک., & جادو, إ. م. م. (2019) · تکنولوجيا التعليم سلسلة دراسات وبحوث · doi:10.21608/tesr.2019.70964
Interactional Perspectives on Management Tools
Chiapello, È., & Gilbert, P. (2019) · Cambridge University Press eBooks · doi:10.1017/9781108553858.006
Institutionalist Perspectives on Management Tools
Chiapello, È., & Gilbert, P. (2019) · Cambridge University Press eBooks · doi:10.1017/9781108553858.005
Zhu, C., Song, B., & Zhou, L. (2021) · Research Square · doi:10.21203/rs.3.rs-882680/v1
Changing Personal Healthcare IT Use during the COVID-19 Pandemic
Williams, J. A., & Gupta, S. (2022) · Hawaii International Conference on System Sciences (HICSS) · doi:10.24251/hicss.2022.495
The Agency of Management Tools
Chiapello, È., & Gilbert, P. (2019) · Cambridge University Press eBooks · doi:10.1017/9781108553858.007
Cross-Reading the Theses on Some Generic Questions
Chiapello, È., & Gilbert, P. (2019) · Cambridge University Press eBooks · doi:10.1017/9781108553858.009
Chiapello, È., & Gilbert, P. (2019) · Cambridge University Press eBooks · doi:10.1017/9781108553858.011
Critical Perspectives on Management Tools
Chiapello, È., & Gilbert, P. (2019) · Cambridge University Press eBooks · doi:10.1017/9781108553858.004
Studying the Tool in All Its Various States
Chiapello, È., & Gilbert, P. (2019) · Cambridge University Press eBooks · doi:10.1017/9781108553858.010
Chiapello, È., & Gilbert, P. (2019) · Cambridge University Press eBooks · doi:10.1017/9781108553858.002
Chiapello, È., & Gilbert, P. (2019) · Cambridge University Press eBooks · doi:10.1017/9781108553858.001
Chiapello, È., & Gilbert, P. (2019) · Cambridge University Press eBooks · doi:10.1017/9781108553858.003
Chiapello, È., & Gilbert, P. (2019) · Cambridge University Press eBooks · doi:10.1017/9781108553858.008
Chiapello, È., & Gilbert, P. (2019) · Cambridge University Press eBooks · doi:10.1017/9781108553858.012
The union makes us strong? technology implementation in a collective bargaining culture
Kerr-McCurry, N. (2020) · Digital Repository Service (Northeastern University) · doi:10.17760/d20351634
The Effect of Empowering Leadership on Ambidextrous Innovation in the Telecom Sector of Afghanistan
Faryad, F., & Zadran, H. G. (2022) · Kardan Journal of Economics and Manangement Sciences · doi:10.31841/kjems.2022.115
(2022) · Journal of Global Economy Business and Finance · doi:10.53469/jgebf.2022.04(10).07
Task Dependence and External Control Constraints in Technology Acceptance
Jeyaraj, A. (2022) · Journal of Computer Information Systems · doi:10.1080/08874417.2022.2150912
Richness of IT Use Operationalization: A Conceptual Replication
Ringeval, M., Denford, J. S., Bourdeau, S., & Paré, G. (2023) · AIS Trans. Replication Res. · doi:10.17705/1atrr.00083
Yin, J., Qiu, A., Li, L., & Ge, S. (2024) · Lecture notes in business information processing · doi:10.1007/978-3-031-60324-2_12
Dinata, F., & Antonio, F. (2024) · JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) · doi:10.35794/jmbi.v11i1.55630
Moeketsi, K., & Brown, I. (2024) · IFIP advances in information and communication technology · doi:10.1007/978-3-031-66986-6_15
Zhou, X., Zhang, Y., Gao, Y., Wang, Y., & Chen, Y. (2025) · SAGE Open · doi:10.1177/21582440251336982
Nguyen, G. D., & Dao, T. H. T. (2025) · World Congress on Medical Physics and Biomedical Engineering, September 7 - 12, 2009, Munich, Germany · doi:10.1007/978-3-031-90194-2_87
Haes, S. D., Joshi, A., Huygh, T., & Giel, Z. V. (2025) · Management for professionals · doi:10.1007/978-3-031-95886-1_2
When Coordination Goes Wrong: The Challenge of Configuring Malleable Technologies in TeamsPreprint
Zhang, R. F., Jonasson, C., & Aagaard, J. (2025) · Research Square · doi:10.21203/rs.3.rs-7489297/v1
LAUWERS, M., Carugati, A., & Giangreco, A. (2026) · Systèmes d information & management · doi:10.54695/sim.233.0059
Nguyen, G. D., & Nguyen, N.-M.-H. (2026) · SSRN Electronic Journal · doi:10.2139/ssrn.6269950
Hsiao, M.-H. (2026) · Journal of Systems and Information Technology · doi:10.1108/jsit-05-2025-0195
Developing capabilities for resilient process automation: A strategic information systems framework
Kedziora, D. (2026) · International Journal of Knowledge-based and Intelligent Engineering Systems · doi:10.1177/13272314251410348
Dynamic governance for agentic AI: synthesizing dual-use regimes through paradox theory
Ofem, O. (2026) · AI & Society · doi:10.1007/s00146-026-03124-4
Yang, Y., Pan, Z., & Hu, Q. (2026) · Information Technology and Management · doi:10.1007/s10799-026-00500-w
Ogbanufe, O., & Bernot, J. E. F. (2026) · Behaviour and Information Technology · doi:10.1080/0144929x.2026.2682287
When Learning Reinforces Inertia: Organizational Conditions of AI Adoption in the Public Sector
Yao, H., & Liu, X. (2026) · Systems · doi:10.3390/systems14060688 · Cited by 1
Zengzhan, X., & mingpeng, L. (2026) · Computers in Human Behavior · doi:10.1016/j.chb.2026.109111
Reflective insights on navigating the research process in higher education during a health crisis
Pounder, P. A. (2026) · Caribbean Educational Research Journal · doi:10.1108/cerj-04-2026-0007
Qin, M., & Zhang, Y. (2026) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2026.124816
Metadata
- Authors
- Schmitz, K. W., Teng, J. T. C., & Webb, K. J.
- Affiliations
- Georgia State University (US)
- The University of Texas at Arlington (US)
- Texas Wesleyan University (US)
- Venue
- MIS Quarterly
- Publisher
- MIS Quarterly
- Published
- 2016-09-01
- Volume
- 40
- Issue
- 3
- Pages
- 663-686
- ISSN
- 0276-7783 (ISSN-L)
- 2162-9730
- OpenAlex
- W2565743042
- Cited by
- 205
- References
- 106
- Citations by year
- 2026: 23 · 2025: 26 · 2024: 16 · 2023: 18 · 2022: 20 · 2021: 24 · 2020: 19 · 2019: 38 · 2018: 14 · 2017: 6
- FWCI
- 55.27
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- MIS Quarterly (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Keywords
- adaptive structuration theory, technology adaptation, Bring Your Own Device, behavioral adaptation, task adaptation, individual performance, young professionals
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review