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Cited by 1,110COVID-19 Pandemic ImpactsInformation Society and Technology TrendsICT Impact and Policies

Impact of digital surge during COVID-19 pandemic: A viewpoint on research and practice

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De’, Rahul, Pandey, Neena, Pal, Abhipsa·2020·International Journal of Information Management
DOI 10.1016/j.ijinfomgt.2020.102171PMC PMC7280123
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Abstract

The Covid-19 pandemic has led to an inevitable surge in the use of digital technologies due to the social distancing norms and nationwide lockdowns. People and organizations all over the world have had to adjust to new ways of work and life. We explore possible scenarios of the digital surge and the research issues that arise. An increase in digitalization is leading firms and educational institutions to shift to work-from-home (WFH). Blockchain technology will become important and will entail research on design and regulations. Gig workers and the gig economy is likely to increase in scale, raising questions of work allocation, collaboration, motivation, and aspects of work overload and presenteeism. Workplace monitoring and technostress issues will become prominent with an increase in digital presence. Online fraud is likely to grow, along with research on managing security. The regulation of the internet, a key resource, will be crucial post-pandemic. Research may address the consequences and causes of the digital divide. Further, the issues of net neutrality and zero-rating plans will merit scrutiny. A key research issue will also be the impact and consequences of internet shutdowns, frequently resorted to by countries. Digital money, too, assumes importance in crisis situations and research will address their adoption, consequences, and mode. Aspects of surveillance and privacy gain importance with increased digital usage.

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  • This research activity was followed by a surge in digital interventions driven by the need to reach population groups whose mental health was at risk the most using remote delivery methods, which had value during regional and national lockdowns and through periods of social distancing measures.

    “This research activity was followed by a surge in digital interventions driven by the need to reach population groups whose mental health was at risk the most using remote delivery methods, which had value during regional and national lockdowns and through periods of social distancing measures [67,68,69].”

    From Evolution of Primary Research Studies in Digital Interventions for Mental Well-Being Promotion from 2004 to 2023: A Bibliometric Analysis of Studies on the Web of Science (2024) · cites this paper as [67]

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Authors
De’, R., Pandey, N., & Pal, A.
Affiliations
  • Indian Institute of Management Visakhapatnam (IN)
  • Indian Institute of Management Kozhikode (IN)
ORCID
Pal, Abhipsa
Venue
International Journal of Information Management
Publisher
Elsevier BV
Published
2020-12
Volume
55
Pages
102171
ISSN
0268-4012 (ISSN-L)
DOI
10.1016/j.ijinfomgt.2020.102171
PMC
PMC7280123
OpenAlex
W3033915435
Cited by
1,110
References
33
Citations by year
2026: 36 · 2025: 130 · 2024: 181 · 2023: 268 · 2022: 262 · 2021: 180 · 2020: 52
FWCI
162.00
Type
journal article
Language
en
Open access
Licence
Locations
  • International Journal of Information Management (publishedVersion)
  • PubMed Central (publishedVersion)
  • PubMed (publishedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
Topics
  • Social Sciences › Economics, Econometrics and Finance › Economics and Econometrics › COVID-19 Pandemic Impacts
  • Social Sciences › General Social Sciences › Information Society and Technology Trends
  • Physical Sciences › Engineering › Media Technology › ICT Impact and Policies
Keywords
COVID-19 pandemic, digitalization, working from home, blockchain, gig economy, workplace monitoring, technostress, online fraud, internet regulation, digital divide, net neutrality, internet shutdowns, digital currency, surveillance, privacy

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