Cited by 273Work-Family Balance ChallengesCOVID-19 Pandemic ImpactsSocial impacts of COVID-19

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Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work

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DeFilippis, Evan, Impink, Stephen Michael, Singell, Madison, Polzer, Jeffrey, Sadun, Raffaella·2020·SSRN Electronic Journal

DOI 10.3386/w27612

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Abstract

We explore the impact of COVID-19 on employee's digital communication patterns through an event study of lockdowns in 16 large metropolitan areas in North America, Europe and the Middle East.Using de-identified, aggregated meeting and email meta-data from 3,143,270 users, we find, compared to pre-pandemic levels, increases in the number of meetings per person (+12.9 percent) and the number of attendees per meeting (+13.5 percent), but decreases in the average length of meetings (-20.1 percent).Collectively, the net effect is that people spent less time in meetings per day (-11.5 percent) in the post-lockdown period.We also find significant and durable increases in length of the average workday (+8.2 percent, or +48.5 minutes), along with short-term increases in email activity.These findings provide insight from a novel dataset into how the nature of work has changed for a large sample of knowledge workers.We discuss these changes in light of the ongoing challenges faced by organizations and workers struggling to adapt and perform in the face of a global pandemic.

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Authors: DeFilippis, E., Impink, S. M., Singell, M., Polzer, J., & Sadun, R.
Affiliations: National Bureau of Economic Research (US)
Corresponding author: Polzer, Jeffrey
ORCID: DeFilippis, Evan
Impink, Stephen Michael
Singell, Madison
Sadun, Raffaella
Venue: SSRN Electronic Journal
Publisher: National Bureau of Economic Research
Published: 2020-07
ISSN: 1556-5068 (ISSN-L)
DOI: 10.3386/w27612
OpenAlex: W3046267468
Cited by: 273
References: 45
Citations by year: 2026: 11 · 2025: 19 · 2024: 27 · 2023: 69 · 2022: 59 · 2021: 78 · 2020: 10
Type: posted content
Language: en
Open access: green
doi.org
Locations: SSRN Electronic Journal (publishedVersion)
National Bureau of Economic Research (publishedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Topics: Social Sciences › Sociology and Political Science › Work-Family Balance Challenges
Social Sciences › Economics, Econometrics and Finance › Economics and Econometrics › COVID-19 Pandemic Impacts
Social Sciences › Sociology and Political Science › Social impacts of COVID-19
Keywords: COVID-19 pandemic, lockdown, staff meetings, working hours, knowledge workers, remote work, collaboration, meeting attendance

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Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work

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