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Cited by 38Technology Adoption and User BehaviourHealth, Technology, Consumer BehaviorPrivacy, Security, and Data Protection

Improving the Sustainable Usage Intention of Mobile Payments: Extended Unified Theory of Acceptance and Use of Technology Model Combined With the Information System Success Model and Initial Trust Model

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Lin, Xin, Suanpong, Kwanrat, Ruangkanjanases, Athapol, Lim, Yong-Taek, Chen, Shih-Chih·2022·Frontiers in Psychology
DOI 10.3389/fpsyg.2021.634911PMC PMC8784512
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Abstract

Under the background of global cross-border mobile commerce (m-commerce) integration, the importance of cross-border payment research is becoming increasingly prominent and urgent. The important value of this study is to empirically research the influence power of key elements in using two different mobile payment (m-payment) platforms in Korea. The extended unified theory of acceptance and use of technology (UTAUT2) has been widely applied in various studies because of its strong interpretive power. In Korea, there are a few empirical studies on Chinese users. Based on a survey of 908 Chinese participants (486 WeChat Pay’s Chinese users and 465 Kakao Pay’s Korean users) in Korea, this study is one application extending UTAUT2 by incorporating multi-group and multi-model constructs: UTAUT2, information system success (ISS) model, and an initial trust model (ITM), considering a multi-group analysis with some mediating variables (payment difference). By comparing the two different payment platforms’ characters, this manuscript provides a set of targeted measures to ensure Chinese WeChat Payment platform decision-makers create effective long-term strategic policies for cross-border m-payments in Korea, and eventually, benefit cross-border m-commerce and economic cooperation in Southeast Asia.

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  • Social influence did not significantly affect behavioral intention.

    “Facilitating conditions, social influence, and hedonic motivation did not significantly affect behavioral intention, failing to support Hypotheses H2a, H6a, and H7.”

    From Unraveling the Determinants of Platform Economy Adoption in Developing Countries: An Extended Application of the UTAUT2 Model with a Privacy Calculus Perspective (2023) · cites this paper as [54]

    The Discussion (page unavailable in our copy) reports that social influence significantly affected usage intention for both WeChat Pay (β = 0.189, p < 0.01) and Kakao Pay (β = 0.213, p < 0.01). The Results section says the difference between the groups was not significant; that is not the same as a nonsignificant effect on intention. (LLM, conf=0.90)

    Checked by a reasoning model — may be wrong.

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  • Social influence was significantly related to trust in technology (β = 0.567, p < 0.001).

    “Finally, social influence ( β = 0.567; p &lt; 0.001) and perceived risk ( β = 0.096; p &lt; 0.001) were significantly related to trust in technology, providing empirical support for Hypotheses H6b and H10b.”

    From Unraveling the Determinants of Platform Economy Adoption in Developing Countries: An Extended Application of the UTAUT2 Model with a Privacy Calculus Perspective (2023) · cites this paper as [54]

    In Data Collection and Results > Hypothesis Verification (Tables 4 and 6; page not provided), the paper reports significant paths from social influence to usage intention, not to trust: β = 0.189 and β = 0.213, respectively. Its H6b instead tests initial trust as a predictor of usage intention. The reported paths do not match the claimed β = 0.567 relationship. (LLM, conf=0.88)

    Checked by a reasoning model — may be wrong.

    Experimental — accuracy not yet measured

  • Price value plays a central role in the use of the platform economy, as users are more likely to trust and continue to use a technology if the perceived benefits outweigh the monetary costs.

    “It plays a central role in the use of the platform economy, as users are more likely to trust and continue to use a technology if the perceived benefits outweigh the monetary costs [1,54].”

    From Unraveling the Determinants of Platform Economy Adoption in Developing Countries: An Extended Application of the UTAUT2 Model with a Privacy Calculus Perspective (2023) · cites this paper as [54]

    The Research Model section says that when the expected benefits of m-payment applications exceed their costs, consumers are more inclined to adopt them; it also links higher price value to continued adoption. It discusses initial trust separately, but does not say that benefits outweighing monetary costs makes users more likely to trust a technology. Its discussion concerns mobile payments, not the platform economy generally. (LLM, conf=0.86)

    Experimental — accuracy not yet measured

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Cited by

Sorted by citations

Authors
Lin, X., Suanpong, K., Ruangkanjanases, A., Lim, Y.-T., & Chen, S.-C.
Affiliations
  • Northeast Electric Power University (CN)
  • Chulalongkorn University (TH)
  • Kunsan National University (KR)
  • National Kaohsiung University of Science and Technology (TW)
Corresponding author
  • Suanpong, Kwanrat
  • Ruangkanjanases, Athapol
  • Chen, Shih-Chih
ORCID
Venue
Frontiers in Psychology
Publisher
Frontiers Media SA
Published
2022-01-10
Volume
12
Pages
634911-634911
ISSN
1664-1078 (ISSN-L)
DOI
10.3389/fpsyg.2021.634911
PMC
PMC8784512
OpenAlex
W4205532306
Cited by
38
References
9
Citations by year
2026: 4 · 2025: 11 · 2024: 8 · 2023: 9 · 2022: 6
FWCI
7.11
Type
journal article
Language
en
Open access
Licence
Locations
  • Frontiers in Psychology (publishedVersion, cc-by)
  • PubMed Central (publishedVersion, cc-by)
  • PubMed (publishedVersion)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
  • Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
Keywords
mobile payment, UTAUT2, DeLone and McLean model, WeChat Pay, mediators

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