Revealing the Moderating Role of Organizational Support in HR Professionals’ Competencies, Willingness, and Effectiveness Relationship: Empirical Evidence From a Developing Economy
Open accessAbstract
Human resources management is essential to ensure the success of any organization which is based on the belief that an organization gains competitive advantage by using its people effectively and efficiently. But HR professionals need organizational support to make the employees more committed and passionate about their work. In this study, the researchers aim to examine the moderating effect of organizational support in the relationship between human resource (HR) professionals’ competencies, HR professionals’ willingness, and HR professionals’ effectiveness. HR Professionals’ competencies such as credible activist, talent manager, culture and change steward, strategy architect, business ally, and operational executor nurture HR professionals’ effectiveness. Besides, HR professionals’ willingness is a significant predictor of HR professionals’ effectiveness. To test the relationships, the researcher collected data through survey questionnaire from 183 managers from commercial banks of Pakistan. For statistical analysis, Partial least squares-structural equation modeling (PLS-SEM) is used to analyze the data and test the hypotheses. The findings reveal the positive and significant impact of HR professionals’ competencies and HR professionals’ willingness on HR professionals’ effectiveness. Additionally, the moderating impact of organizational support was also significant among HR professionals’ competencies, HR professionals’ willingness, and HR professionals’ effectiveness relationship. The study contributes in the literature of HR professionals’ effectiveness and organizational support in the banking sector of local context. The study also discusses the implications and future directions. One of them is that the research framework provides guidelines for HR professionals about what competencies are needed to enhance HR professional effectiveness. The present study recommends HR professionals of the banking sector to be involved in strategic planning and implementation in their organization.
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- Authors
- Ahmad, A., Fareed, M., Isa, M. F. M., & Salleh, S. S. M. M.
- Affiliations
- University of Central Punjab (PK)
- Universiti Utara Malaysia (MY)
- Universiti Malaysia Perlis (MY)
- Corresponding author
- Ahmad, Aqeel
- Isa, Mohd Faizal Mohd
- Venue
- Frontiers in Psychology
- Publisher
- Frontiers Media SA
- Published
- 2022-07-05
- Volume
- 13
- Pages
- 756255-756255
- ISSN
- 1664-1078 (ISSN-L)
- PMC
- PMC9294605
- OpenAlex
- W4283807014
- Cited by
- 6
- References
- 96
- Citations by year
- 2026: 2 · 2025: 2 · 2024: 1 · 2023: 1
- FWCI
- 0.94
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- Frontiers in Psychology (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Greater South Information System
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Human Resource and Talent Management
- Social Sciences › Human Factors and Ergonomics › Employee Performance and Management
- Social Sciences › Psychology › Social Psychology › Competency Development and Evaluation
- Keywords
- organizational support, HR professionals, human resource competence, HR effectiveness, moderating effect, commercial banks, banking sector, strategic human resource management, Pakistan
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Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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