Technology evaluations are associated with psychological need satisfaction across different spheres of experience: an application of the METUX scales
Open accessAbstract
Introduction: Digital technologies have the capacity to impact psychological wellbeing in both positive and negative ways. Improving technologies with respect to wellbeing requires nuanced understanding of this impact and reliable ways to measure it. Here, we aim to further this understanding by investigating the relations between psychological needs and people's evaluations of technologies (with respect to satisfaction, usability, and measures of value). Method: Across two studies with 1,521 participants, we improved and validated four scales that were first put forward as part of the METUX model of technology interaction. These scales measure psychological needs in the life, behavior, task, and interface spheres of experience. We applied these scales to four separate technologies (Facebook, TikTok, Blackboard, and Moodle), and examined the relationships between people's need satisfaction and frustration in the four spheres of experience and their overall evaluations of the technologies. Results and discussion: Each of the four scales had good psychometric properties across the four technologies. For each sphere of experience, psychological need satisfaction and frustration were associated with standard measures of usability and user satisfaction, and correlation patterns supported the METUX model and its approach to differentiating spheres of technology experience.
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TL;DR
Across two studies, the authors revised and validated four METUX/TENS scales measuring psychological need satisfaction and frustration in the life, behavior, task, and interface spheres of technology experience. Need satisfaction and frustration in each sphere were associated with user evaluations of Facebook, TikTok, Blackboard, and Moodle, supporting the METUX model’s differentiation of spheres.
Key findings
- The four revised TENS scales showed good psychometric properties across the four technologies. In Study 1, Cronbach’s alphas were >0.75 except autonomy frustration in the behavior and task spheres (0.66 and 0.69); in Study 2, all alphas were >0.75. Shortened 3-item subscales improved fit, e.g., TENS-life CFI rose from 0.87 to 0.96 and RMSEA fell from 0.079 to 0.067, though the shortened interface scale still had a somewhat high RMSEA of 0.104.
- Need satisfaction and frustration in all four spheres correlated with technology evaluations. For example, interface autonomy satisfaction correlated with star rating, satisfaction, and willingness to recommend at r = 0.45, 0.44, and 0.46; task competence satisfaction at r = 0.45, 0.47, and 0.48; life autonomy satisfaction at r = 0.40, 0.42, and 0.46. Frustration correlations were negative, e.g., interface autonomy frustration at r = −0.38, −0.38, and −0.37. All Table 3 correlations were significant at p < 0.001.
- Regression analyses showed the strongest sphere varied by technology: behavior satisfaction was the strongest predictor for TikTok (β = 0.30, p < 0.001) and Facebook (β = 0.32, p < 0.01), while interface satisfaction was the strongest and only significant predictor for Blackboard (β = 0.17, p < 0.01) and Moodle (β = 0.30, p < 0.01).
- A subgroup reported high interface autonomy satisfaction but high life autonomy frustration: 9% of TikTok, 5% of Facebook, 5% of Blackboard, and 3% of Moodle participants. For competence, 10% of Facebook, 7% of TikTok, 3% of Blackboard, and 4% of Moodle participants showed this pattern. Interface competence satisfaction correlated with System Usability Scale scores at r = 0.76, and competence frustration at r = −0.73 (p < 0.001).
Methods
- Two studies modified and validated four TENS scales from Peters et al. (2018): TENS-Life (38 items), TENS-Behavior (31 items), TENS-Task (31 items), and TENS-Interface (16 items). Items used 7-point Likert scales; satisfaction and frustration were measured separately, and the interface scale excluded relatedness. Study 1 final N = 353; Study 2 final N = 1,221 across Facebook, TikTok, Blackboard, and Moodle. The abstract/general discussion report 1,521 participants across both studies.
- Study 1 used exploratory factor analysis and internal consistency checks. Study 2 used confirmatory factor analyses (RMSEA, SRMR, CFI, TLI), shortened each subscale to three items, and tested correlations and linear regressions predicting overall technology satisfaction from combined need satisfaction and frustration in each sphere.
- Technology evaluations included 1–5 star ratings, satisfaction with the technology, willingness to recommend (Net Promoter Score), System Usability Scale, task/behavior experience ratings, perceived usefulness, life improvement, and frequency/hours of use.
Limitations
- Stated: items must be adapted to each technology, so psychometric properties may change; the cross-sectional design cannot establish causal direction; samples included only current users, excluding people who abandoned technologies; the target technologies did not frustrate needs highly; measures rely on retrospective self-report; and the studies did not directly measure behavioral choices or wellbeing outcomes.
- Stated: only a small number of regression effects were significant, coefficients were relatively small, and collinearity between satisfaction and frustration measures may complicate interpretation—e.g., behavior frustration showed positive regression betas for TikTok and Facebook despite negative raw correlations (r = −0.28 and −0.27).
- Evident in the text: the reported total of 1,521 participants does not match the sum of Study 1 final N = 353 and Study 2 final N = 1,221 (1,574), and the Study 2 completed counts (307 + 307 + 321 + 305 = 1,240) minus 12 exclusions also do not equal the stated final N = 1,221.
Model-written summary. Check it against the paper before relying on it.
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Claims the paper makes
7 of 14 cited sources checked · 4 supported · 0 flagged · accuracy not yet measured
- Premisecitation
The initial TENS scales did not separate need satisfaction and need frustration.
“those initial scales did not separate need satisfaction and need frustration”
Quote in the paperSubstantial claim1 of 1 sources checked- cites Peters et al., 2018 source
The Evaluation measures sections describe TENS-Interface and TENS-Task as measuring need satisfaction, while Measures relating to life says TENS-Life can identify autonomy frustrations. Neither those passages nor searches for separate need-satisfaction and need-frustration scales establish whether the initial TENS scales distinguished the two constructs. (LLM, conf=0.72)
Experimental — accuracy not yet measured
- Findingown data
TikTok was rated higher on competence satisfaction than Facebook.
“TikTok was rated higher on competence satisfaction than Facebook.”
Quote in the paperNot a substantial claim - Findingown data
Facebook and TikTok were rated substantially higher on relatedness satisfaction than both Blackboard and Moodle.
“we found that Facebook and TikTok were rated substantially higher on relatedness satisfaction than both Blackboard and Moodle.”
Quote in the paperSubstantial claim - Findingown data
Taken together, Study 1 data suggest the adapted scales have good reliability.
“Taken together, the data from this study suggest that the adapted scales have good reliability.”
Quote in the paperSubstantial claim - Findingown data
Facebook was rated higher on relatedness satisfaction than TikTok.
“Facebook was rated higher on relatedness satisfaction than TikTok”
Quote in the paperNot a substantial claim
- Findingown data
In Study 2, internal consistency of subscales was excellent, with all Cronbach's alphas above 0.75.
“Internal consistency was excellent as shown by Cronbach's alphas, which were all above 0.75”
Quote in the paperNot a substantial claim - Findingown data
Blackboard and Moodle were rated higher on competence satisfaction than Facebook and TikTok.
“both Blackboard and Moodle were rated higher on competence satisfaction than Facebook and TikTok.”
Quote in the paperSubstantial claim - Findingown data
In Study 2, confirmatory factor analyses for the full scales showed relatively good fit.
“As the left-hand side of Table 2 shows, the models all had relatively good fit.”
Quote in the paperSubstantial claim - Findingown data
Need satisfaction in the life sphere was positively correlated with the belief that the technology makes their life better, helps them enjoy life, and is useful to them.
“We found that need satisfaction was positively correlated with the belief that the technology makes their life better, helps them enjoy life, and is useful to them.”
Quote in the paperSubstantial claim - Findingown data
Raw correlations reveal quite strong relationships between need satisfaction (and frustration) and overall technology evaluations.
“an examination of the raw correlations reveals quite strong relationships between need satisfaction (and frustration) and overall technology evaluations.”
Quote in the paperNot a substantial claim - Findingown data
Need frustration in the life sphere was negatively correlated with the belief that the technology makes their life better, helps them enjoy life, and is useful to them.
“By contrast, need frustration was negatively correlated with those same variables”
Quote in the paperSubstantial claim - Findingown data
For both TikTok and Facebook, need satisfaction in the behavior sphere was the strongest predictor of predicted overall satisfaction.
“for both TikTok and Facebook, need satisfaction in the behavior sphere was the strongest predictor of predicted overall satisfaction”
Quote in the paperSubstantial claim - Findingown data
All correlations in Table 3 between technology evaluations and need satisfaction/frustration ratings for each sphere were significantly different from zero with p < 0.001.
“All correlations are significantly different from zero with p < 0.001.”
Quote in the paperSubstantial claim - Findingown data
Correlations between the usability score and competence satisfaction at other spheres of experience were substantially weaker (rs < 0.6).
“the correlations between the usability score and competence satisfaction at other spheres of experience were substantially weaker (rs < 0.6).”
Quote in the paperSubstantial claim - Findingown data
Need satisfaction and frustration in all four spheres were related to user evaluations of Facebook, TikTok, Blackboard, and Moodle.
“We found that need satisfaction and frustration in all four spheres were related to user evaluations of Facebook, TikTok, Blackboard, and Moodle.”
Quote in the paperSubstantial claim - Findingown data
All four technologies satisfy competence and autonomy far more in the behavior sphere than in the life sphere.
“all four technologies satisfy competence and autonomy far more in the behavior sphere (displayed in the top half of Figure 2) than they do in the life sphere (displayed in the top half of Figure 1).”
Quote in the paperSubstantial claim - Findingown data
Each of the four scales had good psychometric properties when applied to four separate technologies (Facebook, TikTok, Blackboard, and Moodle).
“We found that each of the scales had good psychometric properties when applied to four separate technologies (Facebook, TikTok, Blackboard, and Moodle).”
Quote in the paperSubstantial claim - Findingown data
Raw correlations between need frustration in the behavior sphere and overall satisfaction showed negative relationships (r = −0.28 for TikTok, and r = −0.27 for Facebook).
“raw correlations between need frustration in the behavior sphere and overall satisfaction shows the expected negative relationships (r = −0.28 for TikTok, and r = −0.27 for Facebook).”
Quote in the paperNot a substantial claim - Findingown data
For each sphere of experience, psychological need satisfaction and frustration were associated with standard measures of usability and user satisfaction.
“For each sphere of experience, psychological need satisfaction and frustration were associated with standard measures of usability and user satisfaction”
Quote in the paperSubstantial claim - Findingown data
On the whole, relations between need frustration and technology evaluations tended to be weaker than relations between need satisfaction and technology evaluations.
“On the whole, the relations between need frustration and technology evaluations tended to be weaker than between need satisfaction and technology evaluations”
Quote in the paperNot a substantial claim - Findingown data
Small-to-moderate correlations were found between people's need ratings and their reports of how easy the behavior is, how much choice they have over the behavior, and how much they enjoy the behavior.
“We found small-to-moderate correlations between people's need ratings and their reports of how easy the behavior is, how much choice they have over the behavior, and how much they enjoy the behavior.”
Quote in the paperSubstantial claim - Findingown data
Correlations between need satisfaction and how often people do the task were small, at best.
“The correlations between need satisfaction and how often people do the task were small, at best”
Quote in the paperNot a substantial claim - Findingown data
The four TENS scales had good psychometric properties across the four technologies.
“Each of the four scales had good psychometric properties across the four technologies.”
Quote in the paperSubstantial claim - Findingown data
For Facebook, but not TikTok, need frustration in the task sphere predicted overall satisfaction such that higher frustration was associated with lower overall satisfaction.
“for Facebook, but not TikTok, need frustration in the task sphere predicted overall satisfaction such that higher frustration was associated with lower overall satisfaction.”
Quote in the paperSubstantial claim - Findingown data
Raw correlations suggest that all spheres are at least somewhat related to overall technology satisfaction across all four technologies.
“the raw correlations suggest that all spheres are at least somewhat related to overall technology satisfaction across all four technologies.”
Quote in the paperNot a substantial claim - Findingown data
None of the target technologies tended to frustrate psychological needs to a high degree.
“none of our target technologies tended to frustrate psychological needs to a high degree”
Quote in the paperNot a substantial claim - Findingown data
Small-to-moderate correlations were found between people's need ratings and their reports of how easy the task is, how much they enjoy the task, and the extent to which doing the task is time well spent.
“We found small-to-moderate correlations between people's need ratings and their reports of how easy the task is, how much they enjoy the task, and the extent to which doing the task is time well spent.”
Quote in the paperSubstantial claim - Findingown data
There was a strong negative correlation between competence frustration in the interface sphere and usability, r(1, 221) = −0.73, p < 0.001.
“We also found a strong negative correlation between competence frustration in the interface sphere and usability, r (1, 221) = −0.73, p < 0.001.”
Quote in the paperSubstantial claim - Findingown data
Across each of the four spheres, need satisfaction and frustration were correlated with people's satisfaction with the technologies.
“Across each of the four spheres, need satisfaction and frustration were correlated with people's satisfaction with the technologies.”
Quote in the paperSubstantial claim - Findingown data
People's evaluations of the technologies were related to the extent to which they reported that the technology supported their psychological needs in the life and behavior spheres.
“people's evaluations of the technologies were related to the extent to which they reported that the technology supported their psychological needs in the life and behavior spheres.”
Quote in the paperSubstantial claim - Findingown data
Need frustration in the behavior sphere predicted overall satisfaction across both TikTok and Facebook such that higher need frustration was associated with higher overall satisfaction.
“need frustration in the behavior sphere predicted overall satisfaction across both TikTok and Facebook such that higher need frustration was associated with higher overall satisfaction.”
Quote in the paperNot a substantial claim - Findingown data
The most relevant sphere of experience for predicting overall satisfaction with the technology varied across the technologies investigated.
“the most relevant sphere of experience for predicting overall satisfaction with the technology varied across the technologies we investigated.”
Quote in the paperSubstantial claim - Findingown data
There was a strong positive correlation between competence satisfaction in the interface sphere and the usability score, r(1, 221) = 0.76, p < 0.001.
“we found a strong positive correlation between competence satisfaction in the interface sphere and the usability score, r (1, 221) = 0.76, p < 0.001.”
Quote in the paperSubstantial claim - Findingown data
Regression analyses showed that the sphere that most strongly predicted overall satisfaction with the technology differed across the four technologies.
“regression analyses showed that the sphere that most strongly predicted overall satisfaction with the technology differed across the four technologies.”
Quote in the paperSubstantial claim - Findingown data
For Blackboard and Moodle, need satisfaction in the interface sphere was the strongest and only significant predictor of overall satisfaction with the technology.
“For these technologies, need satisfaction in the interface sphere was the strongest (and only significant) predictor of overall satisfaction with the technology.”
Quote in the paperSubstantial claim - Findingown data
Correlations between need satisfaction and frustration and how often people used the technology were small, at best.
“However, correlations between need satisfaction and frustration and how often people used the technology were small, at best.”
Quote in the paperSubstantial claim - Premisereasoning
A technology that satisfies needs in one sphere does not necessarily satisfy needs in other spheres.
“a technology that satisfies needs in one sphere does not necessarily satisfy needs in other spheres.”
Quote in the paperSubstantial claim - Interpretationown data
Different kinds of technologies tend to affect psychological needs in different ways.
“Together, these findings demonstrate that different kinds of technologies tend to affect psychological needs in different ways.”
Quote in the paperSubstantial claim - Interpretationreasoning
Measuring psychological need satisfaction or frustration in one sphere is not sufficient to fully understand how a technology is affecting people's psychological needs.
“simply measuring psychological need satisfaction or frustration in one sphere—for example, by asking people in the moment about how competent they feel while using the app—is not sufficient to fully understand how a technology is affecting people's psychological needs.”
Quote in the paperSubstantial claim - Premisecitation
People have three basic psychological needs that mediate the effects of social contexts, including technology, on wellbeing and motivation: autonomy, competence, and relatedness.
“people have three basic psychological needs that mediate the effects of social contexts, including technology, on wellbeing and motivation: autonomy, the feeling of having volition and choice over one's decisions and behaviors; competence, the feeling of being capable and effective at the activities one engages in; and relatedness, the feeling of being connected to other people”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Deci and Ryan, 2000 source
- Premisecitation
The effects of any given technology on people's motivation and wellbeing are likely to depend on the extent to which that technology satisfies psychological needs.
“The effects of any given technology on people's motivation and wellbeing are likely to depend on a number of factors, including the extent to which that technology satisfies psychological needs.”
Quote in the paperSubstantial claim - Interpretationown data
The correlations suggest that need satisfaction is quite tightly coupled with people's overall evaluations of technologies.
“the correlations suggest that need satisfaction is quite tightly coupled with people's overall evaluations of technologies.”
Quote in the paperSubstantial claim - Interpretationreasoning
People who have abandoned a technology altogether-for example, because it frustrates psychological needs-are not reflected in these samples.
“people who have abandoned a technology all together —for example, because it frustrates psychological needs—are not reflected in these samples.”
Quote in the paperSubstantial claim - Interpretationreasoning
The data might underestimate need frustration on the whole because the samples consisted only of current users.
“Our data might also underestimate need frustration on the whole, because our samples consisted only of current users.”
Quote in the paperNot a substantial claim - Interpretationown data
The findings on participants with high interface satisfaction and high life frustration provide further support for the hypothesis that technologies can have conflicting effects on people's psychological needs across different spheres.
“These findings provide further support for the hypothesis that technologies can have conflicting effects on people's psychological needs across different spheres.”
Quote in the paperSubstantial claim - Study design and conductown data
The correlations between usability and interface competence satisfaction/frustration demonstrate convergent validity with a widely used usability measure.
“These correlations demonstrate convergent validity with a widely used usability measure.”
Quote in the paperSubstantial claim - Interpretationown data
Correlation patterns supported the METUX model and its approach to differentiating spheres of technology experience.
“correlation patterns supported the METUX model and its approach to differentiating spheres of technology experience.”
Quote in the paperSubstantial claim - Interpretationown data
The findings raise the possibility that psychological needs can be affected in multifaceted and conflicting ways across different spheres of experience.
“the findings raise the possibility that psychological needs can be affected in multifaceted and conflicting ways across different spheres of experience.”
Quote in the paperSubstantial claim - Study design and conductreasoning
The cross-sectional design means the directions of the associations between people's evaluations of technologies and their reports of need satisfaction are not clear.
“the cross-sectional design means the directions of the associations between people's evaluations of technologies and their reports of need satisfaction are not clear.”
Quote in the paperNot a substantial claim - Interpretationown data
The fact that significant effects were still found despite similarities and collinearity between measures demonstrates the important effects of experiences across the different spheres.
“Given the similarities between the measures and the not insignificant collinearity between them, the fact that we still found significant effects demonstrates the important effects of experiences across the different spheres.”
Quote in the paperSubstantial claim - Interpretationown data
These findings fit with the hypothesis that technologies can affect psychological needs differently across different spheres of experience.
“These findings fit with the hypothesis that technologies can affect psychological needs differently across different spheres of experience.”
Quote in the paperSubstantial claim - Study design and conductown data
The scales have been more thoroughly validated herein.
“these scales have been more thoroughly validated herein.”
Quote in the paperSubstantial claim - Interpretationreasoning
The impact of need satisfaction and frustration in the adoption and interface spheres are likely less salient in this current data, as these are users who have already adopted, and likely mastered the basic interfaces.
“the impact of need satisfaction and frustration in the adoption and interface spheres are likely less salient in this current data, as these are users who have already adopted, and likely mastered the basic interfaces.”
Quote in the paperSubstantial claim - Interpretationown data
The studies provide evidence for the value in measuring need satisfaction across different spheres of experience.
“the studies reported here provide evidence for the value in measuring need satisfaction across different spheres of experience”
Quote in the paperSubstantial claim
- May combine two claims. 26
- Classified as probably not a substantial claim. 16
May combine two claims.
PremisecitationThe psychometric properties of the initial TENS scales remain unclear; the researchers demonstrated acceptable internal consistency but did not evaluate factor structure or test predictive and convergent validity.
“The researchers demonstrated that the scales had acceptable internal consistency, but due to the limitations of sample size they did not evaluate the factor structure of the scales or test the predictive and convergent validity of the scales.”
Quote in the paperSubstantial claim1 of 1 sources checked- cites Peters et al., 2018 source
The Conclusions describe the new measures as initial iterations requiring more thorough validation and refinement, supporting the claim that their psychometric properties were not fully established. The Evaluation measures sections refer to validation data in Appendix 5, but the passages in our copy do not establish acceptable internal consistency or say that sample size prevented tests of factor structure, predictive validity, or convergent validity. (LLM, conf=0.79)
Experimental — accuracy not yet measured
Classified as probably not a substantial claim.
PremisecitationOne important prediction of the METUX model is that a technology can satisfy psychological needs in one sphere but fail to satisfy that need in other spheres.
“One important prediction of the METUX model is that a technology can satisfy psychological needs in one sphere (e.g., in the sphere of the interface), but at the same time failing to satisfy that need in other spheres.”
Quote in the paperSubstantial claim1 of 1 sources checked- cites Peters et al., 2018 source
Probably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationPeters et al. introduced an initial set of four scales known as the Technology-based Experience of Need Satisfaction scales (TENS).
“Peters et al. introduced an initial set of four scales known as the Technology-based Experience of Need Satisfaction scales (TENS).”
Quote in the paperNot a substantial claim1 of 1 sources checked- cites Peters et al., 2018 source
The Evaluation measures sections introduce three TENS instruments: TENS-Interface, TENS-Task, and TENS-Life. The fourth instrument introduced alongside them is ACTA, identified in “Measures for technology adoption” as Autonomy and Competence in Technology Adoption—not a TENS scale. Thus the paper introduces four instruments, but not four TENS scales. (LLM, conf=0.90)
Experimental — accuracy not yet measured
May combine two claims.
PremisecitationSatisfaction of the three basic psychological needs is associated with sustained engagement and wellbeing, while frustration of these needs is associated with disengagement and ill-being.
“The satisfaction of these three needs is associated with sustained engagement and wellbeing, while frustration of these needs is associated with disengagement and ill-being (Vansteenkiste and Ryan, 2013).”
Quote in the paperSubstantial claim1 of 1 sources checked- cites Vansteenkiste and Ryan, 2013 source
Classified as probably not a substantial claim.
PremisecitationThe METUX model suggests that technologies can affect psychological needs across different spheres of experience.
“The model for Motivation, Engagement and Thriving in User Experience (METUX; Peters et al., 2018) suggests that technologies can affect psychological needs across the different spheres of experience.”
Quote in the paperSubstantial claim1 of 1 sources checked- cites Peters et al., 2018 source
May combine two claims.
Interpretationown dataThe findings provide empirical support for the METUX model of technology interactions and highlight the importance of measuring psychological needs across different spheres of experience.
“our findings provide empirical support for the METUX model of technology interactions and highlight the importance of measuring psychological needs across different spheres of experience”
Quote in the paperSubstantial claim1 of 1 sources checked- cites Peters et al., 2018 source
May combine two claims.
Findingown dataIn Study 1, across all four scales, items loaded as expected in exploratory factor analysis, with one exception: for sharing photos on Facebook, some competence satisfaction and competence frustration items loaded together on the same factor.
“Across all four scales, items loaded as expected, with one exception: for the task of sharing photos on Facebook some of the competence satisfaction and competence frustration loaded together (with opposite valence) on the same factor.”
Quote in the paperSubstantial claimMay combine two claims.
Findingown dataShortening each subscale to three items improved internal consistency while still capturing most of the variance explained by the full scales.
“Inspection of the reliability analyses revealed that shortening each subscale to three items would improve internal consistency while still capturing most of the variance explained by the full scales.”
Quote in the paperSubstantial claimMay combine two claims.
Findingown dataThe shortened scales had excellent internal consistency and good confirmatory factor analysis fit.
“As the right-hand side of Table 2 shows, these scales had excellent internal consistency. Moreover, when we conducted confirmatory factor analyses using the same approach as we had used with the full versions of the scales, the models again demonstrated a good fit”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
Findingown dataThe RMSEA for the interface scale was somewhat high, suggesting there might be some room to improve the reliability of this scale.
“The RMSEA for the interface scale was somewhat high (although the CFI, TLI, and SRMR were still acceptable), suggesting there might be some room to improve the reliability of this scale.”
Quote in the paperNot a substantial claimMay combine two claims.
Findingown dataIn Study 1, Cronbach's alphas were excellent (>0.75) across subscales, except autonomy frustration in the behavior and task spheres, which showed only acceptable internal consistency (0.66 and 0.69).
“We found that the Cronbach's alphas were excellent across the board (>0.75), with only a couple of exceptions—the autonomy frustration subscales in the behavior and task spheres, which showed only acceptable internal consistency (0.66 and 0.69, respectively; see the Supplementary material for a detailed breakdown).”
Quote in the paperNot a substantial claimMay combine two claims.
Findingown dataOnly a small number of effects were significant for each technology and the regression coefficients were relatively small.
“only a small number of effects were significant for each technology and that the regression coefficients were relatively small.”
Quote in the paperNot a substantial claimMay combine two claims.
Findingown dataA sizeable minority of participants reported high need satisfaction in the interface sphere, but high need frustration in the life sphere.
“we found that a sizeable minority of participants reported high need satisfaction in the interface sphere, but high need frustration in the life sphere.”
Quote in the paperNot a substantial claimMay combine two claims.
Findingown dataNo significant associations were found between people's need ratings and their reports of how often they do the behavior, nor with their agreement that the behavior is time well spent.
“We did not find any significant associations between people's need ratings and their reports of how often they do the behavior, nor with their agreement that the behavior is time well spent”
Quote in the paperNot a substantial claimMay combine two claims.
Findingown dataThe scales had good measurement properties across two markedly different categories of technology, suggesting the scales could be used across a range of domains.
“the scales had good measurement properties across two markedly different categories of technology, suggesting the scales could be used across a range of domains.”
Quote in the paperSubstantial claimMay combine two claims.
Findingown dataFor TikTok, but not Facebook, need frustration in the life sphere predicted overall satisfaction such that higher frustration was associated with lower overall satisfaction.
“For TikTok, but not Facebook, need frustration in the life sphere predicted overall satisfaction such that higher frustration was associated with lower overall satisfaction.”
Quote in the paperSubstantial claimMay combine two claims.
Findingown dataAcross all four spheres, need satisfaction was associated with higher star ratings, higher satisfaction with the technology, and greater willingness to recommend the technology to others.
“Across all four spheres, we found that need satisfaction was associated with higher star ratings, higher satisfaction with the technology, and greater willingness to recommend the technology to others.”
Quote in the paperSubstantial claimMay combine two claims.
Findingown dataAcross all four spheres, need frustration was associated with lower star ratings, lower satisfaction with the technology, and lower willingness to recommend the technology to others.
“By contrast, need frustration was associated with lower star ratings, lower satisfaction, and lower willingness to recommend the technology to others.”
Quote in the paperSubstantial claimMay combine two claims.
Findingown dataIn Study 2, 10% of Facebook participants, 7% of TikTok participants, 3% of Blackboard participants, and 4% of Moodle participants reported high competence satisfaction in the interface sphere and high competence frustration in the life sphere.
“10% of Facebook participants reported high satisfaction in the interface sphere but high frustration at the life, along with 7% of TikTok participants, 3% of Blackboard participants and 4% of Moodle participants.”
Quote in the paperSubstantial claimMay combine two claims.
Findingown dataIn Study 2, 9% of TikTok participants, 5% of Facebook participants, 5% of Blackboard participants, and 3% of Moodle participants reported high autonomy satisfaction in the interface sphere and high autonomy frustration in the life sphere.
“9% of TikTok participants fell into this subgroup, along with 5% of Facebook participants, 5% of Blackboard participants, 3% of Moodle participants.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S2 (checkable).
InterpretationreasoningUnderstanding the complex and sometimes contradictory effects of technologies on psychological needs requires understanding need satisfaction and frustration at all spheres of experience.
“the complex and sometimes contradictory effects of technologies on psychological needs require that we understand need satisfaction and frustration at all these spheres of experience.”
Quote in the paperNot a substantial claimMay combine two claims.
PremisecitationPeople choose to use social media apps, whereas they are typically forced to use digital learning platforms by their institution, a factor that has a bearing on need satisfaction and other outcomes.
“whereas people choose to use social media apps, they are typically forced to use digital learning platforms by their institution—a factor which has been shown to have a bearing on need satisfaction and other outcomes within other contexts (Ryan and Deci, 2017).”
Quote in the paperSubstantial claim0 of 1 sources checked- cites Ryan and Deci, 2017
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Classified as probably not a substantial claim.
PremisecitationDigital technologies have the capacity to impact psychological wellbeing in both positive and negative ways.
“Digital technologies have the capacity to impact psychological wellbeing in both positive and negative ways.”
Quote in the paperSubstantial claim0 of 2 sources checked- cites Poondej and Lerdpornkulrat, 2019 source
- cites Wells et al., 2021
Couldn’t be matched to a paper in Crossref, so it can’t be checked.
Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
Study design and conductown dataIn Study 1, 355 participants completed the study; 2 were excluded for failing both attention checks, leaving a final sample of 353.
“In total, 355 participants completed the study (147 who use Facebook and a further 210 who use virtual learning platforms). We excluded 2 participants who failed both attention checks, leaving us with a final sample of 353”
Quote in the paperNot a substantial claimClassified as probably not a substantial claim.
Study design and conductcitationFor Study 2, the sample size target was approximately 300 participants per technology, following MacCallum et al. (1999) and Schönbrodt and Perugini (2013).
“We therefore followed the recommendations of MacCallum et al. (1999) and Schönbrodt and Perugini (2013) and aimed to collect data from ~300 participants using each technology.”
Quote in the paperSubstantial claim0 of 2 sources checkedProbably not a substantial claim: may not pass S4 (based).
Premisenone givenDigital learning platforms are particularly likely to affect competence.
“digital learning platforms (such as Blackboard and Moodle), which are particularly likely to affect competence.”
Quote in the paperNot a substantial claimMay combine two claims.
Interpretationown dataThe exception in the Task scale for sharing photos on Facebook could be interpreted as evidence that the Task scale does not adequately separate competence satisfaction and frustration, but items loaded as expected on all three other tasks, showing the data generally fit the expected factor structure.
“This pattern could be interpreted as evidence that the Task scale does not adequately separate the two constructs. However, the items for these two factors loaded as expected on all three other tasks, which shows the data generally fit with the expected factor structure.”
Quote in the paperNot a substantial claimClassified as probably not a substantial claim. May combine two claims.
Study design and conductown dataIn Study 2, 307 Facebook users, 307 TikTok users, 321 Blackboard users, and 305 Moodle users completed the study; 12 were excluded for failing both attention checks, leaving a final sample of 1,221.
“In total, 307 who use Facebook, 307 who use TikTok, 321 who use Blackboard, and 305 who use Moodle completed the study online. We excluded 12 participants who failed both attention checks, leaving us with a final sample of 1,221”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Study design and conductnone givenBoth studies were pre-registered.
“Both studies were pre-registered.”
- Also stated in: § 3. Study 2 · plain
“This study was pre-registered on the Open Science Framework (https://osf.io/wn2m7).”
Quote in the paperNot a substantial claim- Also stated in: § 3. Study 2 · plain
Probably not a substantial claim: may not pass S3 (load-bearing).
Study design and conductcitationFor Study 1, the sample size target was 300 participants, following MacCallum et al. (1999).
“Following the recommendations of MacCallum et al. (1999) regarding sample size for factor analyses, we aimed to collect data from 300 participants (150 participants who use Facebook and 150 participants who use virtual learning platforms).”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites MacCallum et al., 1999 source
Probably not a substantial claim: may not pass S4 (based). May combine two claims.
PremisereasoningSocial media apps have the potential to both satisfy and frustrate psychological needs, particularly autonomy and relatedness.
“social media apps—was selected because these technologies are widely used and have the potential to both satisfy and frustrate psychological needs—particularly autonomy and relatedness.”
Quote in the paperNot a substantial claimMay combine two claims.
Interpretationown dataFrequency of use is likely divergent from positive and negative experiences and likely driven by other factors.
“Therefore, it seems likely that frequency of use is divergent from these positive and negative experiences, and likely driven by other factors.”
Quote in the paperSubstantial claimMay combine two claims.
Study design and conductown dataThe studies were not able to directly measure people's behavioral choices regarding technology usage, nor the effects of the technologies on people's wellbeing.
“In these studies, we were not able to directly measure people's behavioral choices regarding technology usage, nor the effects of the technologies on people's wellbeing.”
Quote in the paperSubstantial claimClassified as probably not a substantial claim.
Study design and conductnone givenThe study applied measurements to users who had already adopted these technologies.
“we applied measurements to users who had already adopted these technologies.”
Quote in the paperSubstantial claimMay combine two claims.
Interpretationown dataThe data suggest the modified TENS scales presented herein are a practical and flexible way of measuring need satisfaction across different spheres.
“our data suggest the modified TENS scales presented herein are a practical and flexible way of doing so.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Study design and conductreasoningBecause items need to be slightly modified to fit the technology of interest, the psychometric properties of the scales may change across different technologies.
“because items need to be slightly modified to fit the technology of interest, the psychometric properties of the scales may change across different technologies.”
Quote in the paperNot a substantial claimMay combine two claims.
Interpretationown dataTaken together, the relative importance of the different spheres varies from technology to technology, and the spheres tap into different aspects of need satisfaction and frustration.
“Taken together, these findings show that the relative importance of the different spheres varies from technology to technology, and that the spheres are tapping into different aspects of need satisfaction and frustration.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Study design and conductnone givenA key limitation of the scales is that they rely on retrospective self-report.
“a key limitation of the scales is that they rely on retrospective self-report.”
Quote in the paperNot a substantial claim
The paper relies on this without support.
There is a lack of empirical data on how psychological need satisfaction and frustration at different spheres of user experience are related to common technology outcome measures such as user satisfaction and time spent using the technology.
“There remains, however, a lack of empirical data on how psychological need satisfaction and frustration at these different spheres of user experience are related to common technology outcome measures such as user satisfaction, and time spent using the technology.”
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
Each contradiction between two passages listed here was confirmed by an independent check.
Study 2 exclusions do not produce the stated final sample
MinorThe four group counts sum to 1,240. Excluding 12 would leave 1,228 participants, not 1,221.
“In total, 307 who use Facebook, 307 who use TikTok, 321 who use Blackboard, and 305 who use Moodle completed the study online.”
“We excluded 12 participants who failed both attention checks, leaving us with a final sample of 1,221”
Interface scale is said to have both four and six subscales
MinorExcluding the two relatedness subscales leaves four Interface subscales, contradicting the statement that each TENS scale has six.
“meaning that each of the TENS scales has six overall subscale scores, each ranging between 1 and 7.”
“The Interface scale consists of the same subscales excluding relatedness satisfaction and frustration”
Facebook's largest regression weight is for frustration, not satisfaction
MinorThe text calls behavior-sphere need satisfaction the strongest predictor for Facebook, but Table 4 gives behavior frustration a larger absolute beta weight (0.36 versus 0.32).
“for both TikTok and Facebook, need satisfaction in the behavior sphere was the strongest predictor of predicted overall satisfaction”
“| Satisfaction | 0.30*** | 0.32** | −0.06 | 0.04 | | Frustration | 0.23* | 0.36** | −0.07 | −0.09 |”
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BackgroundSample size in factor analysis.
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- Authors
- Burnell, R., Peters, D., Ryan, R. M., & Calvo, R. A.
- Affiliations
- University of Cambridge (GB)
- Ewha Womans University (KR)
- Imperial College London (GB)
- Corresponding author
- Burnell, Ryan
- Venue
- Frontiers in Psychology
- Publisher
- Frontiers Media SA
- Published
- 2023-05-18
- Volume
- 14
- Pages
- 1092288-1092288
- ISSN
- 1664-1078 (ISSN-L)
- PMC
- PMC10232989
- OpenAlex
- W4377158062
- Cited by
- 33
- References
- 29
- Citations by year
- 2026: 14 · 2025: 11 · 2024: 8
- FWCI
- 5.70
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- Frontiers in Psychology (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Apollo (University of Cambridge) (submittedVersion, cc-by)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- OSF Preprints (OSF Preprints) (submittedVersion)
- Spiral (Imperial College London) (submittedVersion, cc-by)
- Funders
- Leverhulme Trust
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Social Sciences › Demography › Technology Use by Older Adults
- Social Sciences › Sociology and Political Science › Impact of Technology on Adolescents
- Keywords
- psychological need satisfaction, technology evaluation, user satisfaction, usability, frustration, scale validation, digital technologies, psychological well-being, Facebook, TikTok, virtual learning environments, Moodle, Blackboard
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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Classified by jev-1.13-20260917 (gold-guideline-v0.2) on 2026-11-02.
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Statistics and arithmetic are recomputed, not judged.
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