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Cited by 33Information Systems Theories and ImplementationAI and HR TechnologiesImpact of AI and Big Data on Business and Society

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Adopting AI in the Context of Knowledge Work: Empirical Insights from German Organizations

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von Richthofen, Georg, Ogolla, Shirley, Send, Hendrik·2022·Information
DOI 10.3390/info13040199
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Abstract

Artificial Intelligence (AI) is increasingly adopted by organizations. In general, scholars agree that the adoption of AI will be associated with substantial changes in the workplace. Empirical evidence on the phenomenon remains scarce, however. In this article, we explore the adoption of AI in the context of knowledge work. Drawing on case study research in eight German organizations that have either implemented AI or are in the process of developing AI systems, we identify three pervasive changes that knowledge workers perceive: a shift from manual labor and repetitive tasks to tasks that involve reasoning and empathy, an emergence of new tasks and roles, and an emergence of new skill requirements. In addition, we identify three factors that are conducive to the development of AI systems in the context of knowledge work: leadership support, participative change management, and effective integration of domain knowledge. Theoretical and managerial implications are discussed.

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Metadata

Authors
von Richthofen, G., Ogolla, S., & Send, H.
Affiliations
  • Alexander von Humboldt Institute for Internet and Society (DE)
  • HTW Berlin - University of Applied Sciences (DE)
Corresponding author
  • von Richthofen, Georg
  • Send, Hendrik
ORCID
Venue
Information
Publisher
MDPI AG
Published
2022-04-15
Volume
13
Issue
4
Pages
199
ISSN
2078-2489 (ISSN-L)
DOI
10.3390/info13040199
OpenAlex
W4224052506
Cited by
33
References
14
Citations by year
2026: 9 · 2025: 11 · 2024: 10 · 2023: 3
FWCI
8.63
Type
journal article
Language
en
Open access
Licence
Locations
  • Information (publishedVersion, cc-by)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
Funders
Federal Ministry of Labour and Social Affairs (Not available)
Topics
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › AI and HR Technologies
  • Social Sciences › Decision Sciences › Management Science and Operations Research › Impact of AI and Big Data on Business and Society
Keywords
artificial intelligence adoption, knowledge work, workplace change, knowledge workers, task redesign, skill requirements, leadership support, domain knowledge integration

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