The DOI matches its Crossref record; 23 of the 23 references it cites were found in a registry or an index.
Using alternatives to face-to-face consultations: a survey of prevalence and attitudes in general practice
Open accessAbstract
BACKGROUND: The ubiquitous use of communication technologies has led to an expectation that a similar approach should extend to health care. Despite considerable rhetoric about the need for general practices to offer alternatives to face-to-face consultations, such as telephone, email, and internet video consultations, the extent to which such technologies are actually used at present is unclear. AIM: The aim of the survey was to identify the frequency and range of ways in which general practices are providing (or planning) alternatives to face-to-face consultations. DESIGN AND SETTING: A postal survey of practices around Bristol, Oxford, Lothian, the Highlands, and the Western Isles of Scotland. METHOD: A postal questionnaire survey was sent to each of the GPs and practice managers of 421 practices between January and May 2015. RESULTS: A response was received from 319/421 practices (76%). Although the majority of the practices reported that they were conducting telephone consultations frequently (n = 211/318, 66%), fewer were implementing email consultations (n = 18/318, 6%), and most (n = 169/318, 53%) had no plans to introduce this. None were currently using internet video, and 86% (n = 273/318) had no plans to introduce internet video consultations. These findings were repeated in the reported use of alternatives to face-to-face consultations at an individual GP level. Optional free text responses were completed by 28% of responders, and offered an explanation for the (often perceived) barriers and incentives for implementation. CONCLUSION: Despite policy pressure to introduce consultations by email and internet video, there is a general reluctance among GPs to implement alternatives to face-to-face consultations. This identifies a substantial gap between rhetoric and reality in terms of the likelihood of certain alternatives (email, video) changing practice in the near future.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“Three studies reported patient use of asynchronous telemedicine increased gradually before the pandemic 26,31–33,40 and in 2016 20% of UK general practices planned to introduce it. 49”
From Effectiveness and safety of asynchronous telemedicine consultations in general practice: a systematic review (2024) · cites this paper as [49]
Experimental — accuracy not yet measuredIn the citing paper
“most remote consultations before and during the pandemic occurred by telephone (3, 12–15).”
From Planning and Evaluating Remote Consultation Services: A New Conceptual Framework Incorporating Complexity and Practical Ethics (2021) · cites this paper as [12]
In the citing paper
“Levels of remote consulting outside the research setting were very low pre-pandemic (12, 13, 119)”
From Planning and Evaluating Remote Consultation Services: A New Conceptual Framework Incorporating Complexity and Practical Ethics (2021) · cites this paper as [12]
In the citing paper
“There was very little research on e-consultations prior to the pandemic, and findings were limited (12, 103–107)”
From Planning and Evaluating Remote Consultation Services: A New Conceptual Framework Incorporating Complexity and Practical Ethics (2021) · cites this paper as [12]
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
National Institute for Health Research
Evans, R. G. (2014) · Nursing Standard · doi:10.7748/ns.28.49.32.s37 · Cited by 1,350
Ziébland, S., & McPherson, A. (2006) · Medical Education · doi:10.1111/j.1365-2929.2006.02467.x · Cited by 657
College of General Practitioners
Abercrombie, G. F., Hughes, H. L. G., & Hunt, J. H. (1954) · BMJ · doi:10.1136/bmj.1.4857.336-c · Cited by 504
Improved Quality At Kaiser Permanente Through E-Mail Between Physicians And Patients
Zhou, Y., Kanter, M. H., Wang, J. J., & Garrido, T. (2010) · Health Affairs · doi:10.1377/hlthaff.2010.0048 · Cited by 255
Telephone consultation and triage: effects on health care use and patient satisfaction
Bunn, F., Byrne, G., & Kendall, S. (2004) · Cochrane Database of Systematic Reviews · doi:10.1002/14651858.cd004180.pub2 · Cited by 241
Campbell, J. L., Fletcher, E., Britten, N., Green, C., Holt, T. A., Lattimer, V., Richards, D. A., Richards, S. H., Salisbury, C., Calitri, R., et al. (2014) · The Lancet · doi:10.1016/s0140-6736(14)61058-8 · Cited by 236
Self-citationAssociation of Online Patient Access to Clinicians and Medical Records With Use of Clinical Services
Palen, T. E., Ross, C. A., Powers, J. D., & Xu, S. (2012) · JAMA · doi:10.1001/jama.2012.14126 · Cited by 193
Email for clinical communication between patients/caregivers and healthcare professionals
Atherton, H., Sawmynaden, P., Sheikh, A., Majeed, A., & Car, J. (2012) · Cochrane Database of Systematic Reviews · doi:10.1002/14651858.cd007978.pub2 · Cited by 125
Self-citationElectronic Communication Improves Access, But Barriers To Its Widespread Adoption Remain
Bishop, T. F., Press, M. J., Mendelsohn, J. L., & Casalino, L. P. (2013) · Health Affairs · doi:10.1377/hlthaff.2012.1151 · Cited by 115
Newhouse, N., Lupiáñez‐Villanueva, F., Codagnone, C., & Atherton, H. (2015) · Journal of Medical Internet Research · doi:10.2196/jmir.3700 · Cited by 82
Self-citation
Cited by
Sorted by citations
Acceptability, benefits, and challenges of video consulting: a qualitative study in primary care
Donaghy, E., Atherton, H., Hammersley, V., McNeilly, H., Bikker, A., Robbins, L., Campbell, J., & McKinstry, B. (2019) · British Journal of General Practice · doi:10.3399/bjgp19x704141 · Cited by 537
Self-citationMurphy, M., Scott, L. J., Salisbury, C., Turner, A., Scott, A., Denholm, R., Lewis, R., Iyer, G., Macleod, J., & Horwood, J. (2021) · British Journal of General Practice · doi:10.3399/bjgp.2020.0948 · Cited by 486
Self-citationHammersley, V., Donaghy, E., Parker, R., McNeilly, H., Atherton, H., Bikker, A., Campbell, J., & McKinstry, B. (2019) · British Journal of General Practice · doi:10.3399/bjgp19x704573 · Cited by 366
Self-citationGreenhalgh, T., Rosen, R., Shaw, S. E., Byng, R., Faulkner, S., Finlay, T., Grundy, E., Husain, L., Hughes, G., Leone, C., et al. (2021) · Frontiers in Digital Health · doi:10.3389/fdgth.2021.726095 · Cited by 173
“Levels of remote consulting outside the research setting were very low pre-pandemic (12, 13, 119).”
BackgroundThiyagarajan, A., Grant, C., Griffiths, F., & Atherton, H. (2020) · BJGP Open · doi:10.3399/bjgpopen20x101020 · Cited by 169
Self-citationPatient Satisfaction with Telemedicine during the COVID-19 Pandemic—A Systematic Review
Pogorzelska, K., & Chlabicz, S. (2022) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph19106113 · Cited by 160
Edwards, H. B., Marques, E., Hollingworth, W., Horwood, J., Farr, M., Bernard, E., Salisbury, C., & Northstone, K. (2017) · BMJ Open · doi:10.1136/bmjopen-2017-016901 · Cited by 110
Self-citationUse of an electronic consultation system in primary care: a qualitative interview study
Banks, J., Farr, M., Salisbury, C., Bernard, E., Northstone, K., Edwards, H., & Horwood, J. (2018) · British Journal of General Practice · doi:10.3399/bjgp17x693509 · Cited by 108
Self-citationZucco, R., Lavano, F., Anfosso, R., Bianco, A., Pileggi, C., & Pavía, M. (2017) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2017.12.005 · Cited by 108
Alternatives to the face-to-face consultation in general practice: focused ethnographic case study
Atherton, H., Brant, H., Ziebland, S., Bikker, A., Campbell, J., Gibson, A., McKinstry, B., Porqueddu, T., & Salisbury, C. (2018) · British Journal of General Practice · doi:10.3399/bjgp18x694853 · Cited by 107
Self-citationFarr, M., Banks, J., Edwards, H. B., Northstone, K., Bernard, E., Salisbury, C., & Horwood, J. (2018) · BMJ Open · doi:10.1136/bmjopen-2017-019966 · Cited by 106
Self-citationNewbould, J., Abel, G., Ball, S. L., Corbett, J., Elliott, M., Exley, J., Martin, A., Saunders, C. L., Wilson, E., Winpenny, E. M., et al. (2017) · BMJ · doi:10.1136/bmj.j4197 · Cited by 99
Sustainable Adoption of Digital Health Innovations: Perspectives From a Stakeholder Workshop
van Velthoven, M. H., & Cordón, C. (2018) · Journal of Medical Internet Research · doi:10.2196/11922 · Cited by 97
Poel, E. V., Bussche, P. V., Klemenc–Ketiš, Z., & Willems, S. J. T. (2022) · BMC Family Practice · doi:10.1186/s12875-021-01587-6 · Cited by 95
Cowie, J., Calveley, E., Bowers, G., & Bowers, J. (2018) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph15050896 · Cited by 89
Conducting a team-based multi-sited focused ethnography in primary care
Bikker, A., Atherton, H., Brant, H., Porqueddu, T., Campbell, J., Gibson, A., McKinstry, B., Salisbury, C., & Ziébland, S. (2017) · BMC Medical Research Methodology · doi:10.1186/s12874-017-0422-5 · Cited by 88
Self-citationAtherton, H., Brant, H., Ziébland, S., Bikker, A., Campbell, J., Gibson, A., McKinstry, B., Porqueddu, T., & Salisbury, C. (2018) · Health Services and Delivery Research · doi:10.3310/hsdr06200 · Cited by 83
Self-citationTuijt, R., Rait, G., Frost, R., Wilcock, J., Manthorpe, J., & Walters, K. R. (2021) · British Journal of General Practice · doi:10.3399/bjgp.2020.1094 · Cited by 81
Teleconsulta: uma Revisão Integrativa da Interação Médico-Paciente Mediada pela Tecnologia
Catapan, S. D. C., & Calvo, M. C. M. (2020) · Revista Brasileira de Educação Médica · doi:10.1590/1981-5271v44.1-20190224.ing · Cited by 77
Wherton, J. P., Greenhalgh, T., & Shaw, S. E. (2021) · Journal of Medical Internet Research · doi:10.2196/31374 · Cited by 83
Stamenova, V., Agarwal, P., Kelley, L., Fujioka, J., Nguyen, M., Phung, M., Wong, I., Onabajo, N., Bhatia, R. S., & Bhattacharyya, O. (2020) · BMJ Open · doi:10.1136/bmjopen-2020-037064 · Cited by 70
Informing NHS policy in ‘digital-first primary care’: a rapid evidence synthesis
Rodgers, M., Raine, G., Thomas, S., Harden, M., & Eastwood, A. J. (2019) · Health Services and Delivery Research · doi:10.3310/hsdr07410 · Cited by 69
Zanaboni, P., & Fagerlund, A. J. (2020) · BMJ Open · doi:10.1136/bmjopen-2019-034773 · Cited by 68
Olwill, C., Nally, D. M., & Douglas, L. (2020) · Irish Journal of Psychological Medicine · doi:10.1017/ipm.2020.51 · Cited by 63
Marshall, M., Shah, R., & Stokes-Lampard, H. (2018) · BMJ · doi:10.1136/bmj.k1195 · Cited by 58
Li, E., Tsopra, R., Jiménez, G., Serafini, A., Gusso, G. D. F., Lingner, H., Fernández, M. J., Irving, G. J., Petek, D., Hoffman, R., et al. (2022) · PLOS Digital Health · doi:10.1371/journal.pdig.0000029 · Cited by 64
Fagerlund, A. J., Holm, I. M., & Zanaboni, P. (2019) · BMJ Open · doi:10.1136/bmjopen-2018-028251 · Cited by 58
Eccles, A., Hopper, M., Turk, A., & Atherton, H. (2019) · British Journal of General Practice · doi:10.3399/bjgp19x702197 · Cited by 54
Self-citationHaluza, D., & Wernhart, A. (2019) · International Journal of Medical Informatics · doi:10.1016/j.ijmedinf.2019.08.008 · Cited by 54
Mold, F., Cooke, D. D., Ip, A., Roy, P., Denton, S., & Armes, J. (2021) · BMJ Health & Care Informatics · doi:10.1136/bmjhci-2020-100256 · Cited by 54
Carter, M., Fletcher, E., Sansom, A., Warren, F. C., & Campbell, J. L. (2018) · BMJ Open · doi:10.1136/bmjopen-2017-018688 · Cited by 54
Self-citationLadds, E. C., Khan, M., Moore, L., Kalin, A., & Greenhalgh, T. (2023) · British Journal of General Practice · doi:10.3399/bjgp.2022.0398 · Cited by 53
Dixon, S., Frost, L., Feder, G. S., Ziebland, S., & Pope, C. (2022) · British Journal of General Practice · doi:10.3399/bjgp.2021.0396 · Cited by 43
Self-citationAtherton, H., & Ziébland, S. (2016) · Digital Health · doi:10.1177/2055207616675559 · Cited by 43
Self-citationExperiences with online consultation systems in primary care: case study of one early adopter site
Casey, M., Shaw, S., & Swinglehurst, D. (2017) · British Journal of General Practice · doi:10.3399/bjgp17x693137 · Cited by 41
Protocol: Remote care as the ‘new normal’? Multi-site case study in UK general practice
Greenhalgh, T., Shaw, S. E., Nishio, A. A., Booth, A., Byng, R., Clarke, A., Dakin, F., Davies, R., Faulkner, S. D., Hemmings, N., et al. (2022) · NIHR Open Research · doi:10.3310/nihropenres.13289.1 · Cited by 40
Carbone, E. A., de Filippis, R., Roberti, R., Rania, M., Destefano, L., Russo, E., De Sarro, G., Segura-Garcia, C., & De Fazio, P. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.782833 · Cited by 36
Patel, T., & Wong, J. (2020) · BDJ · doi:10.1038/s41415-020-1918-7 · Cited by 37
Leighton, C., Cooper, A., Porter, A., Edwards, A., & Joseph-Williams, N. (2024) · BJGP Open · doi:10.3399/bjgpo.2023.0177 · Cited by 34
Ball, S. L., Newbould, J., Corbett, J., Exley, J., Pitchforth, E., & Roland, M. O. (2018) · BMJ Open · doi:10.1136/bmjopen-2018-026197 · Cited by 30
Esber, A., Teufel, M., Jahre, L. M., der Schmitten, J. I., Skoda, E., & Bäuerle, A. (2023) · Digital Health · doi:10.1177/20552076221149317 · Cited by 33
Online and telephone access to general practice: a cross-sectional patient survey
Bryce, C., O’Connell, M. D. L., Dale, J. R., Underwood, M. R., & Atherton, H. (2021) · BJGP Open · doi:10.3399/bjgpo.2020.0179 · Cited by 29
Self-citationReceptionists’ role in new approaches to consultations in primary care: a focused ethnographic study
Brant, H., Atherton, H., Bikker, A., Porqueddu, T., Salisbury, C., McKinstry, B., Campbell, J., Gibson, A., & Ziébland, S. (2018) · British Journal of General Practice · doi:10.3399/bjgp18x697505 · Cited by 26
Self-citationThe impact of private online video consulting in primary care
Peters, L., Greenfield, G., Majeed, A., & Hayhoe, B. W. J. (2018) · Journal of the Royal Society of Medicine · doi:10.1177/0141076818761383 · Cited by 26
Klamroth-Marganska, V., Gemperle, M., Ballmer, T. M., Grylka‐Baeschlin, S., Pehlke‐Milde, J., & Gantschnig, B. E. (2021) · BMC Health Services Research · doi:10.1186/s12913-021-06527-9 · Cited by 29
Virtual consultations in general practice: embracing innovation, carefully
Chada, B. V. (2017) · British Journal of General Practice · doi:10.3399/bjgp17x691121 · Cited by 24
Huygens, M. W. J., Swinkels, I. C. S., Verheij, R. A., Friele, R. D., van Schayck, O. C. P., & de Witte, L. P. (2018) · BMJ Open · doi:10.1136/bmjopen-2017-019233 · Cited by 24
Newbould, J., Exley, J., Ball, S. L., Corbett, J., Pitchforth, E., & Roland, M. O. (2019) · British Journal of General Practice · doi:10.3399/bjgp19x702401 · Cited by 24
Newbould, J., Ball, S. L., Abel, G., Barclay, M., Brown, T., Corbett, J., Doble, B., Elliott, M. N., Exley, J., Knack, A., et al. (2019) · Health Services and Delivery Research · doi:10.3310/hsdr07170 · Cited by 24
Griffiths, F. E., Armoiry, X., Atherton, H., Bryce, C., Buckle, A., Cave, J. A. K., Court, R. A., Hamilton, K., Dliwayo, T. R., Dritsaki, M., et al. (2018) · Health Services and Delivery Research · doi:10.3310/hsdr06090 · Cited by 22
Self-citationvon Weinrich, P., Kong, Q., & Liu, Y. (2022) · Journal of Telemedicine and Telecare · doi:10.1177/1357633x221111975 · Cited by 22
Edwards, Z., Bennett, M., & Blenkinsopp, A. (2019) · International Journal of Clinical Pharmacy · doi:10.1007/s11096-019-00820-8 · Cited by 21
Ng, S. W., Hwong, W. Y., Husin, M., Rahman, N. A., Nasir, N. H., Juval, K., & Sivasampu, S. (2022) · JMIR Formative Research · doi:10.2196/34485 · Cited by 20
Antonio, S., Joseph, D., Parsons, J., & Atherton, H. (2024) · Digital Health · doi:10.1177/20552076241233969 · Cited by 20
Self-citationShah, S. S., Safa, A., Johal, K., Obika, D., & Valentine, S. (2021) · BMC Family Practice · doi:10.1186/s12875-021-01594-7 · Cited by 21
Kursīte, M., Stars, I., Strēle, I., Gobiņa, I., Ķīvīte‐Urtāne, A., Behmane, D., Dūdele, A., & Villeruša, A. (2022) · BMC Health Services Research · doi:10.1186/s12913-022-07634-x · Cited by 19
van Erkel, F. M., Pet, M. J., Bossink, E. H., van de Graaf, C. F. M., Hodes, M. T. J., van Ogtrop, S. N., Mourits, M. J. E., Welker, G. A., Halmos, G. B., van Leeuwen, B. L., et al. (2022) · BMJ Open · doi:10.1136/bmjopen-2021-058361 · Cited by 19
Examining GP online consultation in a primary care setting in east midlands, UK
Nijhof, D., Ingram, A., Ochieng, R., Roberts, E.-J., Poulton, B. C., & Ochieng, B. M. N. (2021) · BMC Health Services Research · doi:10.1186/s12913-021-07039-2 · Cited by 19
Thomas, E. E., Catapan, S. D. C., Haydon, H. M., Barras, M. A., & Snoswell, C. L. (2022) · Research in Social and Administrative Pharmacy · doi:10.1016/j.sapharm.2022.02.003 · Cited by 19
Martin‐Misener, R., Wong, S. T., Johnston, S., Blackman, S., Scott, C. M., Hogg, W. E., Burge, F., Grool, A. M., Campbell, J. L., & Wuite, S. (2019) · BMJ Open · doi:10.1136/bmjopen-2019-029622 · Cited by 18
Self-citationExploring UK doctors’ attitudes towards online patient feedback: Thematic analysis of survey data
Turk, A., Fleming, J., powell, J. A., & Atherton, H. (2020) · Digital Health · doi:10.1177/2055207620908148 · Cited by 18
Self-citationEmail Consultations Between Patients and Doctors in Primary Care: Content Analysis
Atherton, H., Boylan, A. R., Eccles, A., Fleming, J., Goyder, C., & Morris, R. (2020) · Journal of Medical Internet Research · doi:10.2196/18218 · Cited by 18
Self-citationConstraints and Workarounds to Support Clinical Consultations in Synchronous Text-based Platforms
Li, B., Skoropad, T., Seth, P., Jain, M., Truong, K. N., & Mariakakis, A. T. (2023) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3544548.3581014 · Cited by 17
The remarkable invisibility of NHS 111 online
Pope, C. J., MacLellan, J., Prichard, J. S., & Turnbull, J. C. (2022) · Sociology of Health & Illness · doi:10.1111/1467-9566.13591 · Cited by 16
Telephone consultation in primary care
González, F., Álvarez, B. C., García-Comesaña, J., Cerqueiro, S., Andion, E., Prado, J., Bermudez, J., & Rubial-Bernárdez, F. (2018) · Journal of Health Organization and Management · doi:10.1108/jhom-08-2017-0201 · Cited by 17
Sheikh, Y., Ali, A., Khasati, A., Hasanic, A., Bihani, U., Ohri, R., Muthukumar, K., & Barlow, J. G. (2023) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph20032595 · Cited by 19
Telehealth in the time of Corona: ‘doctor in the house’
Almallah, Z., & Doyle, D. J. (2020) · Internal Medicine Journal · doi:10.1111/imj.15108 · Cited by 14
Petrazzuoli, F., Gökdemir, Ö., Antonopoulou, M., Blahová, B., Đujić, N. M. , Dumitra, G. G., Falanga, R., Ferreira, M., Gintere, S., Hatipoğlu, Ş., et al. (2022) · Rural and Remote Health · doi:10.22605/rrh7196 · Cited by 13
Solans, Ó., Seguí, F. L., Vidal‐Alaball, J., Bonet, J. M., Vian, O. H., Cabo, P. R., Hernández, M. C., Domínguez, C. O., Reig, X. A., Díaz, Y., et al. (2020) · JMIR Medical Informatics · doi:10.2196/16484 · Cited by 12
Willman, A. S. (2021) · BMJ Military Health · doi:10.1136/bmjmilitary-2020-001660 · Cited by 11
A longitudinal qualitative study of the UK general practice workforce experience of COVID-19
Burn, E., Fisher, R. F., Locock, L., & Smith, J. (2022) · Primary Health Care Research & Development · doi:10.1017/s1463423622000391 · Cited by 10
Derbyshire, S., Field, J. R., Vennik, J. L., Sanders, M., & Newell, D. (2021) · Chiropractic & Manual Therapies · doi:10.1186/s12998-021-00404-2 · Cited by 10
Death certification in England must evolve (Considering current technology)
Martin, P. M. (2019) · Journal of Forensic and Legal Medicine · doi:10.1016/j.jflm.2019.101882 · Cited by 10
Li, C., Ong, C., Morris, A., Woollons, I., Ashfaq, A., & Jagatia, R. (2021) · Journal of Primary Care & Community Health · doi:10.1177/21501327211003687 · Cited by 9
Winder, R. E., Campbell, J., Akter, N., Aminu, A. Q., Lambert, J. D., Cockcroft, E., Thomas, C., Clark, C. E., Bryce, C., Sussex, J., et al. (2024) · Journal of Medical Internet Research · doi:10.2196/56528 · Cited by 8
Self-citationLeung, K., & Qureshi, S. (2021) · BMJ Open Quality · doi:10.1136/bmjoq-2020-001310 · Cited by 8
Leighton, C., Joseph-Williams, N., Porter, A., Edwards, A., & Cooper, A. (2025) · BMC Primary Care · doi:10.1186/s12875-025-02717-0 · Cited by 7
Barth, J., Canella, C., Oehler, M., & Witt, C. M. (2021) · The Journal of Alternative and Complementary Medicine · doi:10.1089/acm.2020.0539 · Cited by 7
Vučak, J., Popović, B., Ljubotina, A., Vojvodić, Ž., Sabljak, D., & Zavidić, T. (2023) · BMJ Open · doi:10.1136/bmjopen-2022-066325 · Cited by 7
Brown, J. L., Johnston, W., Butcher, M. C., Burleigh, M. C., & Ramage, G. (2025) · npj Antimicrobials and Resistance · doi:10.1038/s44259-025-00156-6 · Cited by 7
Hammering nails with a screwdriver: how GPs perceive video consultations
Wanderås, M. R., Abildsnes, E., Thygesen, E., & Martínez, S. (2024) · BJGP Open · doi:10.3399/bjgpo.2024.0010 · Cited by 6
Delaforce, A., Maddock, E., Wheeler, P., Jayasena, R., & Parkinson, J. E. (2024) · International Journal of Evidence-Based Healthcare · doi:10.1097/xeb.0000000000000475 · Cited by 6
Barón-Miras, L. E., Sisó‐Almirall, A., Kostov, B., Sánchez, E., Roura-Rovira, S., Benavent-Àreu, J., & Paz, L. G. (2022) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph192114119 · Cited by 5
A multimethod study of NHS 111 online
Turnbull, J. C., MacLellan, J., Churruca, K., Ellis, L. A., Prichard, J. S., Browne, D., Braithwaite, J., Petter, E., Chisambi, M., & Pope, C. J. (2023) · Health and Social Care Delivery Research · doi:10.3310/ytrr9821 · Cited by 5
Media depictions of primary care teleconsultation safety: a thematic analysis of UK newspapers
Song, K., Hey, M., & Payne, R. E. (2024) · British Journal of General Practice · doi:10.3399/bjgp.2023.0543 · Cited by 5
Carrier, A., Fernez, K., Chrusciel, J., Laplanche, D., Cormi, C., & Sanchez, S. (2022) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph19106220 · Cited by 5
Stamenova, V., Agarwal, P., Kelley, L., Fujioka, J. K., Nguyen, M., Phung, M., Wong, I., Onabajo, N., Bhatia, R. S., & Bhattacharyya, O. K. (2023) · doi:10.32920/24191469.v1 · Cited by 5
Oliveira, G. M., Ferreira, M. C. F. D. L. A., Filho, S. S., Netto, O. M., & Cade, J. R. (2026) · Telemedicine Journal and e-Health · doi:10.1177/15305627261453270 · Cited by 4
Mahmood, S., Ahmed, K., Khan, M., Perveen, T., & Ali, Z. (2024) · Indian Journal of Community Medicine · doi:10.4103/ijcm.ijcm_841_22 · Cited by 4
A patient perspective on eHealth in primary care
Huygens, M. (2018) · Research Publications (Maastricht University) · doi:10.26481/dis.20180111mh · Cited by 5
Patient-facing online triage tools and clinician decision-making: a systematic review
Paule, A., Abel, G., Parsons, J., & Atherton, H. (2025) · BMJ Open · doi:10.1136/bmjopen-2024-094068 · Cited by 3
Self-citationSeuren, L. M., Williams, R., & Cresswell, K. M. (2026) · BMJ Digital Health & AI · doi:10.1136/bmjdh-2026-000091 · Cited by 3
A collaboration on teaching communication by text
Ward, A. C., & Morrison, C. (2022) · The Clinical Teacher · doi:10.1111/tct.13498 · Cited by 3
Alternative approaches to managing respiratory tract infections: a survey of public perceptions
Moore, A., Cannings-John, R. L., Butler, C., McNulty, C. A. M., & Francis, N. A. (2020) · BJGP Open · doi:10.3399/bjgpo.2020.0124 · Cited by 3
The Impact of COVID-19 on Primary Care Practitioners: Transformation, Upheaval and Uncertainty
Burn, E., Locock, L., Fisher, R. F., & Smith, J. (2021) · Organizational behaviour in health care · doi:10.1007/978-3-030-82696-3_9 · Cited by 2
Demetriades, P., Ridley, P. D., Yazdani, F., & Duckett, S. G. (2022) · BMJ Case Reports · doi:10.1136/bcr-2021-248287 · Cited by 2
Evolution of the general practice receptionist role and online services: a qualitative study
Stockwell, S., Atherton, H., Bryce, C., Campbell, J., Marriott, C., Pitchforth, E., Treadgold, B. M., Winder, R. E., & Newbould, J. (2025) · British Journal of General Practice · doi:10.3399/bjgp.2024.0677 · Cited by 2
Self-citationLedger, J., & Bakhai, M. (2021) · Organizational behaviour in health care · doi:10.1007/978-3-030-82696-3_12 · Cited by 2
Baart, N., Hoving, J. L., & Donker‐Cools, B. H. P. M. (2022) · BMC Health Services Research · doi:10.1186/s12913-022-08068-1 · Cited by 2
Cave, J. A., & Phizackerley, D. (2020) · Drug and Therapeutics Bulletin · doi:10.1136/dtb.2020.000039 · Cited by 2
Metadata
- Authors
- Brant, H., Atherton, H., Ziebland, S., McKinstry, B., Campbell, J. L., & Salisbury, C.
- Affiliations
- University of Bristol (GB)
- University of Oxford (GB)
- University of Edinburgh (GB)
- University of Exeter (GB)
- Venue
- British Journal of General Practice
- Published
- 2016-05-23
- Volume
- 66
- Issue
- 648
- Pages
- e460-e466
- ISSN
- 0960-1643 (ISSN-L)
- 1478-5242
- PMC
- PMC4917048
- OpenAlex
- W2402175092
- Cited by
- 120
- References
- 23
- Citations by year
- 2026: 3 · 2025: 6 · 2024: 8 · 2023: 13 · 2022: 21 · 2021: 21 · 2020: 14 · 2019: 11 · 2018: 15 · 2017: 7 · 2016: 1
- FWCI
- 11.24
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- British Journal of General Practice (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- Warwick Research Archive Portal (University of Warwick) (acceptedVersion)
- ePrints Soton (University of Southampton) (submittedVersion)
- Figshare (submittedVersion)
- Open Research Exeter (University of Exeter) (submittedVersion)
- Bristol Research (University of Bristol) (submittedVersion)
- Funders
- National Institute for Health and Care Research (13/59/08, HS&DR/13/59/08, NF-SI-0515-10043, NF-SI-0512-10128, SPCR-030)
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Healthcare Systems and Technology
- Health Sciences › Medicine › Family Practice › Primary Care and Health Outcomes
- Keywords
- telephone consultation, email consultation, general practice, general practitioners, implementation barriers, primary care
- MeSH terms
- Attitude of Health Personnel, England, Humans, Scotland, Video Recording, Prevalence, Workload, Patient Satisfaction, Remote Consultation, Health Care Surveys, Practice Management, Internet, Electronic Mail, General Practice
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
