Online consulting in general practice: making the move from disruptive innovation to mainstream service
Abstract
Services must be rigorously evaluated if we are to maximise benefits and minimise risks, say Martin Marshall and colleagues
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There was very little research on e-consultations prior to the pandemic, and findings were limited.
“There was very little research on e-consultations prior to the pandemic, and findings were limited (12, 103–107)”
From Planning and Evaluating Remote Consultation Services: A New Conceptual Framework Incorporating Complexity and Practical Ethics (2021) · cites this paper as [107]
Cites
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Murphy, M., Scott, L. J., Salisbury, C., Turner, A., Scott, A., Denholm, R., Lewis, R., Iyer, G., Macleod, J., & Horwood, J. (2021) · British Journal of General Practice · doi:10.3399/bjgp.2020.0948 · Cited by 486 · see citing works
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“There was very little research on e-consultations prior to the pandemic, and findings were limited (12, 103– 107).”
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Darley, S., Coulson, T., Peek, N., Moschogianis, S., van der Veer, S. N., Wong, D. C., & Brown, B. C. (2022) · Journal of Medical Internet Research · doi:10.2196/37436 · Cited by 53 · see citing works
The Impact of Digital-First Consultations on Workload in General Practice: Modeling Study (Preprint)
Salisbury, C., Murphy, M., & Duncan, P. (2020) · doi:10.2196/preprints.18203 · Cited by 124 · see citing works
- Authors
- Marshall, M., Shah, R., & Stokes-Lampard, H.
- Affiliations
- University College London (GB)
- Royal College of General Practitioners (GB)
- Corresponding author
- Marshall, Martin
- ORCID
- Marshall, Martin
- Venue
- BMJ
- Publisher
- BMJ
- Published
- 2018-03-26
- Volume
- 360
- Pages
- k1195
- ISSN
- 1756-1833 (ISSN-L)
- 0959-8138
- OpenAlex
- W2794134423
- Cited by
- 58
- References
- 13
- Citations by year
- 2026: 4 · 2025: 4 · 2024: 4 · 2023: 3 · 2022: 14 · 2021: 11 · 2020: 12 · 2019: 4 · 2018: 1
- FWCI
- 6.66
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- www.bmj.com/company/legal-information/terms-conditions/legal-information/tdm-licencepolicy (tdm)
- Locations
- BMJ (publishedVersion)
- PubMed (publishedVersion)
- UCL Discovery (University College London) (submittedVersion)
- HighWire Press Open Archive (submittedVersion)
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Healthcare Systems and Technology
- Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
- Keywords
- teleconsultation, general practice, disruptive innovation, telemedicine, service evaluation, primary care, digital health services
- MeSH terms
- United Kingdom, Humans, Online Systems, Organizational Innovation, State Medicine, United States, Remote Consultation, General Practice
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