The DOI matches its Crossref record; 67 of the 67 references it cites were found in a registry or an index.
Shopping and Word-of-Mouth Intentions on Social Media
Open accessAbstract
Social Media has been gaining popularity worldwide over the last years at an increasingly growing rate. Motivated by this fact, firms are piloting different approaches of promoting their products and services to consumers in order to capitalize on the prominence of such websites. However, there is much debate in the academic and business community about the potential of social media as a platform for marketing and commerce, and the viable strategies that could constitute them as a possible solution for future ventures. Research to date has been growing, with only a limited number of studies exploring the business potential of social media. The aim of this research is to elucidate how specific aspects of social media websites foster user intention to browse products, and the effect that this has in shaping purchasing and information sharing intentions. Utilitarian and Hedonic motivation theory provides the theoretical background on which we segregate the factors that contribute to product browsing on social media websites. Partial Least Squares (PLS) analysis is performed on data obtained from 165 social media users to test our research model. Outcomes indicate that specific aspects trigger Utilitarian (Convenience and Product Selection) and Hedonic (Idea and Adventure) motivations which in sequence impact user intention to browse products on such mediums. Finally, browsing intention is linked in a significantly positive manner with purchasing and word-of-mouth intention.
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“In addition, people tend to participate in e-commerce when they have utility requirements from these sites and / or they can be socially integrated in these places [36-38].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [37]
Citations
Cites
(1975) · PhilPapers (PhilPapers Foundation) · Cited by 36,737
Users of the world, unite! The challenges and opportunities of Social Media
Kaplan, A. M., & Haenlein, M. (2010) · Business Horizons · doi:10.1016/j.bushor.2009.09.003 · Cited by 17,875
Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value
Babin, B. J., Darden, W. R., & Griffin, M. (1994) · Journal of Consumer Research · doi:10.1086/209376 · Cited by 6,020
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004) · Journal of Interactive Marketing · doi:10.1002/dir.10073 · Cited by 5,916
Hedonic Consumption: Emerging Concepts, Methods and Propositions
Hirschman, E. C., & Holbrook, M. B. (1982) · Journal of Marketing · doi:10.1177/002224298204600314 · Cited by 5,616
Social media: The new hybrid element of the promotion mix
Mangold, W. G., & Faulds, D. J. (2009) · Business Horizons · doi:10.1016/j.bushor.2009.03.002 · Cited by 4,111 · cited 1×
“Similar taxonomy approaches have been performed based on orientations related to, behavior during the shopping process [66], product usage [49], and attributes of the selected retailer [8], [49].”
MethodUser Acceptance of Hedonic Information Systems1
van der Heijden, H. (2004) · MIS Quarterly · doi:10.2307/25148660 · Cited by 3,850
Hedonic and utilitarian motivations for online retail shopping behavior
Childers, T. L., Carr, C. L., Peck, J., & Carson, S. (2001) · Journal of Retailing · doi:10.1016/s0022-4359(01)00056-2 · Cited by 3,219
Pavlou, P. A., & Fygenson, M. (2006) · MIS Quarterly · doi:10.2307/25148720 · Cited by 2,685
Arnold, M. J., & Reynolds, K. E. (2003) · Journal of Retailing · doi:10.1016/s0022-4359(03)00007-1 · Cited by 2,373
Cited by
Sorted by citations
Items 201–263 of 263
Rahayu, P., & Rahmidani, R. (2022) · Jurnal Ecogen · doi:10.24036/jmpe.v5i3.13723 · Cited by 1
Monetizing Live Videos: Do Monetary Behaviors Affect Live Social Media Engagement?Preprint
Liu, F., Wang, W., & Huang, W. W. (2021) · SSRN Electronic Journal · doi:10.2139/ssrn.3885027 · Cited by 1
Oyewole, S. A. (2021) · doi:10.51415/10321/3827 · Cited by 1
Role of Utilitarian Motivation on Social Media Shopping Behavior in Global Trade EraPreprint
Soebandhi, S., & Sukoco, A. (2018) · doi:10.31227/osf.io/59s8d · Cited by 1
The Role of Consumers’ Values, Behaviour and Consumer Innovativeness in Online Fashion Consumption
Zhou, Z., & Kravets, T. (2015) · Lund University Publications Student Papers (Lund University)
Rahayuningtyas, P., & Nelloh, L. A. M. (2016) · Springer eBooks · doi:10.1007/978-981-10-0986-0_4
Determinants forPurchase of Virtual/Digital Goods using Social Apps
Sharma, M. K., Kumar, P., & Bhasker, B. (2014)
Benefits of Using Social Media Commerce Applications for Businesses
Hyseni, A. (2017) · Advances in e-business research series · doi:10.4018/978-1-5225-2469-4.ch018
INSIGHTS AND PRACTICES FROM BRANDING IN DESTINATION MANAGEMENT
Hýblová, M. (2017) · International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) · doi:10.7441/dokbat.2017.17 · Cited by 33
SUSTAINABLE TOURISM DEVELOPMENT - A CASE OF PHU QUOC ISLAND, VIETNAM
Vu, H. M., & Ngo, V. M. (2017) · International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) · doi:10.7441/dokbat.2017.22
Kudláček, L. (2017) · International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) · doi:10.7441/dokbat.2017.21
ANALYSIS OF THE DEVELOPMENT OF HOTEL SECTOR IN THE REPUBLIC OF KAZAKHSTAN
Tučková, Z., & Мадиевна, У. Д. (2017) · International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) · doi:10.7441/dokbat.2017.34
EVALUATION OF BUSINESS PERFORMANCE IN SLOVAK REPUBLIC BY ECONOMIC VALUE ADDED
Jančovičová, M., & Kováčiková, K. (2017) · International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) · doi:10.7441/dokbat.2017.18
INTRODUTION IN THE EUROPEAN UNION’S SANCTION POLICY AGAINST RUSSIAN FEDERATION
Pastorová, V. (2017) · International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) · doi:10.7441/dokbat.2017.26
Nhat, P. T., & Tučková, Z. (2017) · International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) · doi:10.7441/dokbat.2017.27
CORPORATE REPUTATION VS. FINANCIAL PERFORMANCE
Kozáková, M. (2017) · International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) · doi:10.7441/dokbat.2017.20
A REVIEW AND CRITIQUE OF RESEARCHES ON KNOWLEDGE MANAGEMENT AND INNOVATION IN ACADEMIA
Ngoc, N. (2017) · International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) · doi:10.7441/dokbat.2017.25
Doan, N. T. T. (2017) · International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) · doi:10.7441/dokbat.2017.24
CASE STUDY OF COMMUNICATION OF THE PROJECT WATER FOR
Gartnerová, E. (2017) · International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) · doi:10.7441/dokbat.2017.11
THE USE OF FINANCIAL CONTROLLING INSTRUMENTS IN A PARTICULAR COMPANY
Zlámalová, J. (2017) · International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) · doi:10.7441/dokbat.2017.36 · Cited by 1
BULL WHIP EFFECT IN THE FMCG INDUSTRY
Strommer, D. (2017) · International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) · doi:10.7441/dokbat.2017.31
SOCIO-ECONOMIC DETERMINANTS OF INTERNACIONAL MIGRATION: EVIDENCE FROM PAKISTAN
Javed, M., & Awan, M. S. (2017) · International Bata Conference for Ph.D. Students and Young Researchers (DOKBAT) · doi:10.7441/dokbat.2017.19 · Cited by 33
The Effects of Task Characteristics on the Continuous Usage of Mobile Applications
Wang, C. (2018) · International Journal of Online Marketing · doi:10.4018/ijom.2018100105
Thomas, D., & Shajimon, P. P. (2019) · Shanlax International Journal of Education · doi:10.34293/education.v7i3.394
Esensi, J. (2019) · Esensi Jurnal Bisnis dan Manajemen · doi:10.15408/ess.v9i2.13703
Erkan, İ., & Açikgöz, F. (2020) · Advances in business strategy and competitive advantage book series · doi:10.4018/978-1-7998-2963-8.ch009
McDonald, J. B., & Needham, C. R. (2020) · Open Journal of Business and Management · doi:10.4236/ojbm.2020.83084
The Impact of Social Media on Business Marketing and Consumer Shopping
Xu, T. (2020) · International Journal of Literature and Arts · doi:10.11648/j.ijla.20200805.12
Maaliky, B., & Mawlawi, A. H. (2020) · Research in Economics and Management · doi:10.22158/rem.v6n1p1
Buying Korean Products through Overseas Direct Purchase as a Distribution Means in China
Lee, J.-H., & Kim, H.-K. (2021) · Journal of Distribution Science · doi:10.15722/jds.19.2.202102.77
Modern trends in consumer behavior of young people in the digital age
Kamal, А. М., & Shnarbekova, M. K. (2021) · The Journal of Psychology and Sociology · doi:10.26577/jpss.2021.v77.i2.14
Mahamayi, J., & Hemalatha, S. (2019) · SSRN Electronic Journal · doi:10.2139/ssrn.3904218
Kullanıcı türevli içeriklerin satın alma davranışına etkisi üzerine bir araştırma
BAMYACIOĞLU, T., & MAZICI, E. T. (2021) · TURKISH JOURNAL OF MARKETING · doi:10.30685/tujom.v6i2.120 · Cited by 1
KENDİR, S. S., & AYDIN, İ. (2021) · Yüzüncü Yıl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi · doi:10.53568/yyusbed.1003437
MARKETING DE INFLUENCERS EN REDES SOCIALES
Gallego, J. S. R., & Torres, J. S. (2021) · doi:10.24054/01204211.v2.n2.2021.4656
FACEBOOK, YOUTUBE VE INSTAGRAM REKLAMLARININ TÜKETİCİLERİN MARKAYA YÖNELİK TUTUMLARINA ETKİSİ
KARADENİZ, M., & Kocamaz, I. (2018) · Business And Management Studies An International Journal · doi:10.15295/v6i3.345
Abdelkader, A. A., & Mohamed, H. A. D. F. (2021) · IGI Global eBooks · doi:10.4018/978-1-7998-9020-1.ch075
Benefits of Using Social Media Commerce Applications for Businesses
Hyseni, A. (2018) · IGI Global eBooks · doi:10.4018/978-1-5225-5637-4.ch012
Social Media Advertising During the Pandemic: Online Retailers in Serbia
Milić, B., Stanković, J., Bošković, D., & Lalić, D. (2022) · Lecture notes on multidisciplinary industrial engineering · doi:10.1007/978-3-030-97947-8_3
Afifah, H. (2022) · Perwira Journal of Science & Engineering · doi:10.54199/pjse.v2i1.88
Can Social Media Make Us More Trusting?
Bohler, J. A., Drake, J. R., Paul, R. C., & Kisling, E. L. (2022) · Journal of Electronic Commerce in Organizations · doi:10.4018/jeco.305738
Marketing de influencers en redes sociales
Gallego, J. S. R., & Torres, J. S. (2021) · Universidad Nacional Abierta y a Distancia eBooks · doi:10.22490/9789586517492.23
Early Expansion of the User Base for Mobile Applications: Evidence from the US Apple App Store
Wang, S. (2023) · International Journal of Innovation and Technology Management · doi:10.1142/s021987702350044x
A, M. R. I., & M, S. G. (2023) · International Journal of Latest Technology in Engineering Management & Applied Science · doi:10.51583/ijltemas.2023.12509
ONLINE SHOPPING MOTIVES OF MICRO, SMALL AND MEDIUM ENTERPRISES' PRODUCTS TOWARDS NEW NORMAL ERA
Bogor, U. I. K., Pasaribu, P. N., Megawati, D., Bogor, U. I. K., Wibowo, A., Bogor, U. I. K., Suharti, T., Bogor, U. I. K., Muniroh, L., & Bogor, U. I. K. (2023) · Jurnal Aplikasi Manajemen · doi:10.21776/ub.jam.2023.021.02.06
อทธพลของคณประโยชนของเฟซบกแฟนเพจ ตอความเชอมนและความยดมนในแบรนด : ตวแปรคนกลางของการมสวนรวม
จําเพียร, ศ., & อัสสะรัตน์, ณ. (2018) · doi:10.58837/chula.the.2018.927
Exploring Psychological Distance and Construal Level in Word-of-Mouth Intention Literature
Jiawei, H., & Teo, P.-C. (2023) · International Journal of Academic Research in Business and Social Sciences · doi:10.6007/ijarbss/v13-i12/19109
THE IMPACT OF CUSTOMER ENGAGEMENT ON PURCHASE INTENTION: CUSTOMER VALUE CREATION AS AN INTERMEDIARY
Rahardja, C. T., & Kuncara, A. D. (2023) · Jurnal Akuntansi dan Manajemen · doi:10.53916/jam.v34i3.121
Modeling and Analysis of Dynamic Consumer Interest and Purchase Intention Based on Traffic Data
Wu, B., Chen, H., & Huang, Y. (2024) · International Conference on Economic Management and Model Engineering (ICEMME) · doi:10.4108/eai.17-11-2023.2342730
Leveraging Social Media Networks' Impact on Technopreneurship
Isa, K., Palpanadan, S. T., Saparudin, I. F., Zainol, N. Z. N., & Syahrudin, S. (2023) · International Journal of Advanced Science Computing and Engineering · doi:10.62527/ijasce.5.2.167
DAMPAK MEDIA SOSIAL TERHADAP PURCHASE INTENTION ITEM VIRTUAL PADA GAME ONLINE GENSHIN IMPACT
Romelah, S. S. (2024) · JURNAL LENTERA BISNIS · doi:10.34127/jrlab.v13i2.1074
Ma, Y., Cui, Y., Li, J., & Li, Y. (2024) · Lecture notes in business information processing · doi:10.1007/978-3-031-60264-1_25
Pengaruh Motivasi Belanja Hedonis terhadap Pembelian Kompulsif
Luffiana, N. R., & Putra, H. B. (2024) · Al-Kharaj Jurnal Ekonomi Keuangan & Bisnis Syariah · doi:10.47467/alkharaj.v6i6.1696
The Effectiveness of Tiktok in Increasing Brand Awareness Among Users
Azadan, N. N. N., Indıran, L., & Nair, S. (2024) · Güncel Pazarlama Yaklaşımları ve Araştırmaları Dergisi · doi:10.54439/gupayad.1502120
Influence of Indigenous Marketing Practices on Consumer Behavior and Brand Loyalty in Retail
Gupta, V. P., Sharief, S. T., Tyagi, V. K., & Manchanda, R. V. (2025) · Emerald Group Publishing Limited eBooks · doi:10.1108/978-1-83608-068-820251012
VERMA, A. (2025) · SSRN Electronic Journal · doi:10.2139/ssrn.5261403
The Personalization-Privacy Paradox in the Attention Economy
Cloarec, J. (2019) · theses.fr (ABES) · doi:10.70675/3fbb380bz8c98z4ab5z8c08z6d70e5703e1e
Perspectives on venture capital: A practitioner-oriented bibliometric and systematic review
Öztürkkal, B., Zdravevski, E., Tanda, A., Mare, C., Wahlstrøm, R. R., Lameski, P., & Trajkovik, V. (2026) · Open Research Europe · doi:10.12688/openreseurope.23068.1
Le, M. T. T., Nguyen, D. T., Hoang, D. T., Le, A. T. Q., Lê, A. T. T., & Nghiem, H. V. T. (2026) · Global Knowledge, Memory and Communication · doi:10.1108/gkmc-01-2025-0083
Suvarna, R. J., C, K. T., Shanbhag, P. R., & Poojary, M. S. (2026) · Cogent Business & Management · doi:10.1080/23311975.2026.2747467
Metadata
- Authors
- Mikalef, P., Giannakos, M., & Pateli, A.
- Affiliations
- Ionian University (GR)
- Norwegian University of Science and Technology (NO)
- Venue
- Journal of theoretical and applied electronic commerce research
- Publisher
- MDPI AG
- Published
- 2013
- Volume
- 8
- Issue
- 1
- Pages
- 5-6
- ISSN
- 0718-1876 (ISSN-L)
- OpenAlex
- W2042424695
- Cited by
- 265
- References
- 67
- Citations by year
- 2026: 5 · 2025: 13 · 2024: 14 · 2023: 18 · 2022: 25 · 2021: 29 · 2020: 29 · 2019: 35 · 2018: 32 · 2017: 35 · 2016: 10 · 2015: 8 · 2014: 9 · 2013: 2
- FWCI
- 29.83
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- cc-by-nc
- Locations
- Journal of theoretical and applied electronic commerce research (publishedVersion, cc-by-nc)
- LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Científicas) (publishedVersion, other-oa)
- Americanae (AECID Library) (submittedVersion, other-oa)
- Redalyc (Universidad Autónoma del Estado de México) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Keywords
- social media, word-of-mouth intention, purchase intention, utilitarian motivation, hedonic motivation, social media marketing, social commerce, convenience, product selection, adventure seeking
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review