The DOI matches its Crossref record; 42 of the 42 references it cites were found in a registry or an index.
Creativity and Standardization: Complementary or Conflicting Drivers of Team Effectiveness?
Abstract
We examine relationships between creativity, the use of standardized work practices, and effectiveness (measured as both performance and customer satisfaction) among 90 empowered teams of service technicians. Despite the seemingly contradictory natures of creativity and standardized procedures, our results indicate that they can be complementary. Specifically, standardization was found to moderate the relationship between creativity and both team performance and customer satisfaction, although the pattern of results differed for the two measures of effectiveness. We discuss how and when teams can effectively employ both work practices.
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Cited by
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Shalley, C. E., Zhou, J., & Oldham, G. R. (2004) · Journal of Management · doi:10.1016/j.jm.2004.06.007 · Cited by 2,678
Self-citationLePINE, J. A., PICCOLO, R. F., JACKSON, C. L., MATHIEU, J. E., & SAUL, J. R. (2008) · Personnel Psychology · doi:10.1111/j.1744-6570.2008.00114.x · Cited by 940
Self-citationFactors for radical creativity, incremental creativity, and routine, noncreative performance.
Madjar, N., Greenberg, E., & Chen, Z. (2011) · Journal of Applied Psychology · doi:10.1037/a0022416 · Cited by 555
Toward a Meta-Theory of Creativity Forms: How Novelty and Usefulness Shape Creativity
Harvey, S., & Berry, J. W. (2023) · Academy of Management Review · doi:10.5465/amr.2020.0110 · Cited by 125
Shao, Z., Feng, Y., & Hu, Q. (2017) · Information & Management · doi:10.1016/j.im.2017.01.005 · Cited by 119
Metadata
- Authors
- Gilson, L. L., Mathieu, J. E., Shalley, C. E., & Ruddy, T. M.
- Venue
- Academy of Management Journal
- Publisher
- Academy of Management
- Published
- 2005-06
- Volume
- 48
- Issue
- 3
- Pages
- 521-531
- ISSN
- 0001-4273 (ISSN-L)
- 1948-0989
- OpenAlex
- W2162533447
- Cited by
- 445
- References
- 42
- FWCI
- 18.50
- Type
- journal article
- Language
- en
- Open access
- closed
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- Gilson, L. L., Mathieu, J. E., Shalley, C. E., & Ruddy, T. M. (2005). Creativity and Standardization: Complementary or Conflicting Drivers of Team Effectiveness? Academy of Management Journal. https://doi.org/10.5465/amj.2005.17407916
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
