The DOI matches its Crossref record; 199 of the 199 references it cites were found in a registry or an index.
How Does the Use of Information Communication Technology Affect Individuals? A Work Design Perspective
Open accessAbstract
People design and use technology for work. In return, technology shapes work and people. As information communication technology (ICT) becomes ever more embedded in today’s increasingly digital organizations, the nature of our jobs and employees’ work experiences are strongly affected by ICT use. This cross-disciplinary review focuses on work design as a central explanatory vehicle for exploring how individual ICT usage influences employees’ effectiveness and well-being. We evaluated 83 empirical studies. Results show that ICT use affects employees through shaping three key work design aspects: job demands, job autonomy, and relational aspects. To reconcile previous mixed findings on the effects of ICT use on individual workers, we identify two categories of factors that moderate the effects of ICT use on work design: user-technology fit factors and social-technology fit factors. We consolidate the review findings into a comprehensive framework that delineates both the work design processes linking ICT use and employee outcomes and the moderating factors. The review fosters an intellectual conversation across different disciplines, including organizational behavior, management information systems, and computer-mediated communication. The findings and the proposed framework help to guide future research and to design high-quality work in the digital era.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“Just as time pressure can stimulate proactivity104, we should expect that technology that creates poor work design will motivate job crafting and other proactive behaviours from workers seeking to meet their psychological needs better105.”
From Understanding and shaping the future of work with self-determination theory (2022) · cites this paper as [105]
Experimental — accuracy not yet measuredThe source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“This lack of trust leads to decreased feelings of autonomy124, increased employee home–work conflict105 and distress125,126.”
From Understanding and shaping the future of work with self-determination theory (2022) · cites this paper as [105]
Experimental — accuracy not yet measuredThe source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“Technology that reduces job demands in work settings is sometimes found to reduce learning (Wang et al. 2020) and education technology that similarly lowers effort may thus also reduce learning.”
From AI Meets the Classroom: When Do Large Language Models Harm Learning? (2024) · cites this paper as Wang et al. 2020
Experimental — accuracy not yet measuredThe source backs part of the claim, not all of it — or backs it for a different population, condition or comparison.
In the citing paper
“In terms of relevance, reasonableness or legitimacy of the criterion, for instance, recent studies have shown that the reasonableness of the information collected through monitoring systems (e.g., intrusiveness, range and frequency of monitoring) shapes its impact on workers' reaction and autonomy (Charbonneau & Doberstein, 2020;Wang et al., 2020).”
From Algorithms as work designers: How algorithmic management influences the design of jobs (2022) · cites this paper as Wang et al., 2020
Experimental — accuracy not yet measuredThe cited source says what the claim attributes to it.
In the citing paper
“A similar consequence of narrow algorithmic monitoring systems is a greater emphasis on quantified work objectives at the expense of other and potentially meaningful aspects of one's job (Schafheitle et al., 2020), reducing the autonomy of workers in the choice of their work methods (Day, Paquet, Scott, & Hambley, 2012;Wang, Liu, & Parker, 2020)”
From Algorithms as work designers: How algorithmic management influences the design of jobs (2022) · cites this paper as Wang et al., 2020
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
(1994) · Journal of the American Dietetic Association · doi:10.1016/0002-8223(94)92216-0 · Cited by 46,726
Advances In Experimental Social Psychology
(2022) · Advances in experimental social psychology · doi:10.1016/s0065-2601(22)x0002-6 · Cited by 22,559
The job demands-resources model of burnout.
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001) · Journal of Applied Psychology · doi:10.1037/0021-9010.86.3.499 · Cited by 13,643
Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign
Karasek, R. A. (1979) · Administrative Science Quarterly · doi:10.2307/2392498 · Cited by 12,597
Organizational Information Requirements, Media Richness and Structural Design
Daft, R. L., & Lengel, R. H. (1986) · Management Science · doi:10.1287/mnsc.32.5.554 · Cited by 9,868
Motivation through the design of work: test of a theory
Hackman, J. R., & Oldham, G. R. (1976) · Organizational Behavior and Human Performance · doi:10.1016/0030-5073(76)90016-7 · Cited by 8,962
Development of the Job Diagnostic Survey.
Hackman, J. R., & Oldham, G. R. (1975) · Journal of Applied Psychology · doi:10.1037/h0076546 · Cited by 7,246
Loneliness and Social Isolation as Risk Factors for Mortality: A Meta-Analytic Review
Holt-Lunstad, J., Smith, T. B., Baker, M., Harris, T., & Stephenson, D. (2015) · Perspectives on Psychological Science · doi:10.1177/1745691614568352 · Cited by 6,043
Carpenter, M. A., Cardon, M. S., McMullen, J. S., & Shepherd, D. A. (2011) · Edward Elgar Publishing eBooks · doi:10.4337/9781849807630.00018 · Cited by 5,213
Alone together: why we expect more from technology and less from each other
Fernández Pedemonte, D. (2011) · Choice Reviews Online · doi:10.5860/choice.48-7239 · Cited by 4,608
Flagged first, then by citations
Research works printed but not linked: 10
- American Management Association, & Epolicy Institute, 2007, 2007 Electronic monitoring and surveillance survey
- 10.5465/257090 · DOI · Paper page
- Chen A., 2018, MIS Ouarterly, 42, 1023
- Coovert M. D., 2014, The psychology of workplace technology, 1
- 10.5465/19416520903047327 · DOI
- Parker S. K., Applied Psychology
- Potosky D., 2014, The psychology of workplace technology, 118
- Rice R. E., 2013, The SAGE handbook of organizational communication, 425
- Shorkey C. T., 1981, Social Work, 26, 374
- Venkatesh V., 2000, Information Systems, 1997, 342
Cited by
Sorted by citations
Achieving Effective Remote Working During the COVID‐19 Pandemic: A Work Design Perspective
Wang, B., Liu, Y., Qian, J., & Parker, S. K. (2021) · Applied Psychology · doi:10.1111/apps.12290 · Cited by 1,722
“Indeed, the concept of work design encompasses the notion of remote work (since working virtually represents a different “organization” of one’s tasks compared to working in the office), and has been argued to be relevant to other contemporary work changes, such as the current digital era (e.g., Bélanger et al., 2013;…”
BackgroundInfluentialSelf-citationBankins, S., Ocampo, A. C., Marrone, M., Restubog, S. L. D., & Woo, S. E. (2024) · Journal of Organizational Behavior · doi:10.1002/job.2735 · Cited by 799
Algorithms as work designers: How algorithmic management influences the design of jobs
Parent-Rocheleau, X., & Parker, S. K. (2022) · Human Resource Management Review · doi:10.1016/j.hrmr.2021.100838 · Cited by 512
Self-citationVaziri, H., Casper, W. J., Wayne, J. H., & Matthews, R. A. (2020) · Journal of Applied Psychology · doi:10.1037/apl0000819 · Cited by 480
Understanding and shaping the future of work with self-determination theory
Gagné, M., Parker, S. K., Griffin, M. A., Dunlop, P. D., Knight, C., Klonek, F. E., & Parent-Rocheleau, X. (2022) · Nature Reviews Psychology · doi:10.1038/s44159-022-00056-w · Cited by 434
Self-citation
Metadata
- Authors
- Wang, B., Liu, Y., & Parker, S. K.
- Affiliations
- Shanghai University (CN)
- Curtin University (AU)
- Corresponding author
- Wang, Bin
- Venue
- Academy of Management Annals
- Publisher
- Academy of Management
- Published
- 2020-07
- Volume
- 14
- Issue
- 2
- Pages
- 695-725
- ISSN
- 1941-6067 (ISSN-L)
- 1941-6520
- OpenAlex
- W3015596784
- Cited by
- 377
- References
- 197
- Citations by year
- 2026: 67 · 2025: 83 · 2024: 71 · 2023: 59 · 2022: 50 · 2021: 41 · 2020: 5
- FWCI
- 42.34
- Type
- journal article
- Language
- en
- Open access
- green
- hdl.handle.net
- Locations
- Academy of Management Annals (publishedVersion)
- eSpace (Curtin University) (submittedVersion)
- Funders
- Curtin University of Technology
- Topics
- Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Keywords
- information and communication technologies, job design, employee well-being, job demands, employee autonomy, moderators, digital organization, employee work effectiveness, computer-mediated communication, management information systems
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
