The Trouble with Computers: Usefulness, Usability, and Productivity
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Each is checked against this paper’s own text: does it say what the citing paper says it does?
The effect of automation on mental workload has been mirrored by the mixed record of automation in improving human productivity and efficiency.
“In general, the effect of automation on mental workload has been mirrored by the similarly mixed record of automation in improving human productivity and efficiency [52].”
From A model for types and levels of human interaction with automation (2000) · cites this paper as [52]
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Technology Acceptance Model 3 and a Research Agenda on Interventions
Venkatesh, V., & Bala, H. (2008) · Decision Sciences · doi:10.1111/j.1540-5915.2008.00192.x · Cited by 8,159 · see citing works
Venkatesh, V. (2000) · Information Systems Research · doi:10.1287/isre.11.4.342.11872 · Cited by 6,664 · see citing works
A model for types and levels of human interaction with automation
Parasuraman, R., Sheridan, T. B., & Wickens, C. D. (2000) · IEEE Transactions on Systems, Man, and Cybernetics - Part A: Systems and Humans · doi:10.1109/3468.844354 · Cited by 4,195 · see citing works
Venkatesh, V., Morris, M. G., & Ackerman, P. L. (2000) · Organizational Behavior and Human Decision Processes · doi:10.1006/obhd.2000.2896 · Cited by 1,237 · see citing works
Morris, M. G., Venkatesh, V., & Ackerman, P. L. (2005) · IEEE Transactions on Engineering Management · doi:10.1109/tem.2004.839967 · Cited by 604 · see citing works
The mechanics of trust: A framework for research and design
Riegelsberger, J., Sasse, M. A., & McCarthy, J. D. (2005) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2005.01.001 · Cited by 508 · see citing works
Technology and the Future of Healthcare
Thimbleby, H. (2013) · Journal of Public Health Research · doi:10.4081/jphr.2013.e28 · Cited by 352 · see citing works
TURF: Toward a unified framework of EHR usability
Zhang, J., & Walji, M. F. (2011) · Journal of Biomedical Informatics · doi:10.1016/j.jbi.2011.08.005 · Cited by 301 · see citing works
Documents and professional practice: “bad” organisational reasons for “good” clinical records
Heath, C., & Luff, P. (1996) · Proceedings of the 1996 ACM conference on Computer supported cooperative work · doi:10.1145/240080.240342 · Cited by 255 · see citing works
Opportunities for and challenges of computerisation
Powsner, S. M., Wyatt, J. C., & Wright, P. (1998) · The Lancet · doi:10.1016/s0140-6736(98)08309-3 · Cited by 119 · see citing works
The Usability Construct: A Dead End?
Tractinsky, N. (2018) · Human–Computer Interaction · doi:10.1080/07370024.2017.1298038 · Cited by 87 · see citing works
Research on Computer Supported Cooperative Work
Olson, G. M., & Olson, J. S. (1997) · Handbook of Human-Computer Interaction · doi:10.1016/b978-044481862-1.50125-4 · Cited by 75 · see citing works
The impact of service level on the acceptance of application service oriented medical records
Liu, L., & Ma, Q. (2005) · Information & Management · doi:10.1016/j.im.2004.12.004 · Cited by 59 · see citing works
Sebok, A., Wickens, C., Sarter, N., Quesada, S., Socash, C., & Anthony, B. (2012) · Human Factors and Ergonomics in Manufacturing & Service Industries · doi:10.1002/hfm.20389 · Cited by 12 · see citing works
- Authors
- Landauer, T. K.
- Affiliations
- University of Colorado Boulder (US)
- Corresponding author
- Landauer, Thomas K.
- Venue
- The MIT Press eBooks
- Publisher
- The MIT Press
- Published
- 1996
- OpenAlex
- W1499705153
- Cited by
- 788
- References
- 0
- Citations by year
- 2026: 3 · 2025: 2 · 2024: 1 · 2023: 4 · 2022: 2 · 2021: 4 · 2020: 7 · 2019: 11 · 2018: 4 · 2017: 14 · 2016: 12 · 2015: 12 · 2014: 23 · 2013: 26 · 2012: 27
- FWCI
- 86.92
- Type
- book
- Language
- en
- Open access
- closed
- Locations
- The MIT Press eBooks (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Computer Science Applications › History of Computing Technologies
- Social Sciences › Arts and Humanities › History and Philosophy of Science › Cybernetics and Technology in Society
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Keywords
- computers, computer problems
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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