Check business, management and accounting papers: citations, claims and retractions

A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

Smith, A. K., Bolton, R. N., & Wagner, J. (1999) · Journal of Marketing Research

Customer Service Quality and LoyaltyService and Product Innovation

Cited by 2,058

Managerial cognitive capabilities and the microfoundations of dynamic capabilities

Helfat, C. E., & Peteraf, M. A. (2015) · Strategic Management Journal

Innovation and Knowledge ManagementManagement and Organizational Studies

Cited by 2,056

The impact of digital technology and Industry 4.0 on the ripple effect and supply chain risk analytics

Ivanov, D., Dolgui, A., & Sokolov, B. (2019) · International Journal of Production Research

Supply Chain Resilience and Risk ManagementImpact of AI and Big Data on Business and Society

Cited by 2,055

CONFIGURATIONAL APPROACHES TO ORGANIZATIONAL ANALYSIS.

MEYER, A. D., TSUI, A. S., & HININGS, C. R. (1993) · Academy of Management Journal

Management and Organizational StudiesQualitative Comparative Analysis Research

Cited by 2,053

Developing a capacity for organizational resilience through strategic human resource management

Lengnick-Hall, C. A., Beck, T. E., & Lengnick-Hall, M. L. (2011) · Human Resource Management Review

Human Resource and Talent ManagementSupply Chain Resilience and Risk Management

Cited by 2,046

Organizational resilience: a capability-based conceptualization

Duchek, S. (2020) · Business Research

Supply Chain Resilience and Risk ManagementInnovation and Knowledge Management

Cited by 2,027

Understanding and Tackling Societal Grand Challenges through Management Research

George, G., Howard-Grenville, J., Joshi, A., & Tihanyi, L. (2016) · Academy of Management Journal

Management and Organizational StudiesCorporate Social Responsibility and Sustainability

Cited by 2,021

Internal capabilities, external networks, and performance: a study on technology‐based ventures

Lee, C., Lee, K., & Pennings, J. M. (2001) · Strategic Management Journal

Entrepreneurship Studies and InfluencesInnovation and Knowledge Management

Cited by 2,018

Human resources and sustained competitive advantage: a resource-based perspective

Wright, P. M., McMahan, G. C., & McWilliams, A. (1994) · The International Journal of Human Resource Management

Human Resource and Talent ManagementInnovation and Knowledge Management

Cited by 2,017

Access-Based Consumption: The Case of Car Sharing: Table 1.

Bardhi, F., & Eckhardt, G. M. (2012) · Journal of Consumer Research

Sharing Economy and PlatformsConsumer Behavior in Brand Consumption and Identification

Cited by 2,015

Modeling the antecedents of proactive behavior at work.

Parker, S. K., Williams, H. M., & Turner, N. (2006) · Journal of Applied Psychology

Job Satisfaction and Organizational BehaviorTeam Dynamics and Performance

Cited by 2,006

A Role Theory Perspective on Dyadic Interactions: The Service Encounter

Solomon, M. R., Surprenant, C., Czepiel, J. A., & Gutman, E. G. (1985) · Journal of Marketing

Customer Service Quality and LoyaltyEmotional Labor in Professions

Cited by 2,004

Financial literacy around the world: an overview

LUSARDI, A., & MITCHELL, O. S. (2011) · Journal of Pension Economics and Finance

Financial Literacy, Pension, Retirement AnalysisFinancial Literacy and Behavior

Cited by 2,000

Classifying Services to Gain Strategic Marketing Insights

Lovelock, C. H. (1983) · Journal of Marketing

Customer Service Quality and LoyaltyService and Product Innovation

Cited by 1,996

Price, Authority, and Trust: From Ideal Types to Plural Forms

Bradach, J. L., & Eccles, R. G. (1989) · Annual Review of Sociology

Management and Organizational StudiesOutsourcing and Supply Chain Management

Cited by 1,990

Strategy‐making and environment: The third link

Miller, D., & Friesen, P. H. (1983) · Strategic Management Journal

Organizational Management and LeadershipBusiness Strategies and Innovation

Cited by 1,986

Gender, entrepreneurial self-efficacy, and entrepreneurial career intentions: implications for entrepreneurship education

Wilson, F., Kickul, J., & Marlino, D. (2007) · Entrepreneurship Theory and Practice

Entrepreneurship Studies and InfluencesCareer Development and Diversity

Cited by 1,983

Determinants of Coordination Modes within Organizations

Ven, A. H. V. D., Delbecq, A. L., & Koenig, R. (1976) · American Sociological Review

Management Theory and PracticeManagement and Organizational Studies

Cited by 1,979

Financial markets and the allocation of capital

Wurgler, J. (2000) · Journal of Financial Economics

Corporate Finance and GovernanceFinancial Markets and Investment Strategies

Cited by 1,974

Constructing Professional Identity: The Role of Work and Identity Learning Cycles in the Customization of Identity Among Medical Residents

Pratt, M. G., Rockmann, K. W., & Kaufmann, J. B. (2006) · Academy of Management Journal

Management and Organizational StudiesInnovative Education and Learning Practices

Cited by 1,973

Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction

Mano, H., & Oliver, R. L. (1993) · Journal of Consumer Research

Consumer Behavior in Brand Consumption and IdentificationCustomer Service Quality and Loyalty

Cited by 1,973

Completing the Practice Turn in Strategy Research

Whittington, R. (2006) · Organization Studies

Management and Organizational StudiesInnovation and Knowledge Management

Cited by 1,972

Maximizing shareholder value: a new ideology for corporate governance

Lazonick, W., & O'Sullivan, M. (2000) · Economy and Society

Corporate Finance and GovernanceHousing, Finance, and Neoliberalism

Cited by 1,970

Organizational Routines as a Source of Continuous Change

Feldman, M. S. (2000) · Organization Science

Management and Organizational StudiesInnovation and Knowledge Management

Cited by 1,969