Interactions in virtual customer environments: Implications for product support and customer relationship management

Cited by (684)

Items 301–400 of 684

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11. The Influence of Social Media Marketing on Consumers’ Purchase Decision: Investigating the Effects of Local and Nonlocal Brands
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12. Corporate Social Responsibility and Customer Loyalty: The Mediating Role of Co-creation and Customer Trust
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13. Exploring the Role of Gamification in the Online Shopping Experience in Retail Stores: An Exploratory Study
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14. The Influence of Employee Accent on Customer Participation in Services
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15. Transforming Jewellery Designing: Empowering Customers through Crowdsourcing in India
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17. Virtual Co-Creation of New Products and its Impact on Consumers' Product and Brand Relationships.
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18. A Systematic Literature Review on IT-enabled value Co-creation: Toward an integrative framework
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20. Drivers of Online Brand Community Value Creation: The Role of Psychological Empowerment
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21. Smartphone crises and adjustments in a virtual P3 community –doingsustainability oriented smartphone consumption
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22. Semantic analysis and the evolution towards participative branding: Do locals communicate the same destination brand values as DMOs?
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23. No Movie to Watch: A Design Strategy for Enhancing Content Diversity through Social Recommendation in the Subscription-Video-On-Demand Service
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24. Consumer motivations to disclose information and participate in commercial activities on Facebook
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25. Online Brand Community and Its Outcomes
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26. I’ve got an idea! Exploring the antecedents of suggestion sharing in consumer services
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27. The mimicker and the mimicked: Desirable digital influencer to follow (taste leader vs. opinion leader)
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28. TRIBOS DE CONSUMO: REPRESENTAÇÕES SOCIAIS EM UMA COMUNIDADE VIRTUAL DE MARCA
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29. An Alternative Way to Make Knowledge Sharing Work in Online Communities? The Effects of Hidden Knowledge Facilitators
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30. Brand systems: integrating branding research perspectives
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31. Feedback types and users’ behavior in online innovation contests: Evidence of two underlying mechanisms
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32. Avatar-Based Innovation: Consequences of the Virtual Co-Creation Experience
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33. “Man, this frustrates me”: change of consumer emotions in online discussions
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34. Achieving continuous interaction with users: An in-depth case study of Xiaomi
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35. Measuring and Managing Interactive Environments
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36. Web-Based Customer Innovation: A Replication with Extension
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37. Social Media Usage, Self-Presentation, Narcissism, and Self-Esteem as Predictors of Instagram Addiction: An Intercultural Comparison
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38. Active Participation of E-Consumer: A Qualitative Analysis From Fashion Retailer Perspective
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39. Second Life: the Potential of 3D Virtual Worlds in Travel and Tourism Industry
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40. Student Deep Participation in Library Work: A Chinese Academic Library's Experience
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41. Formen des Customer Engagement – Entwicklung einer Typologie
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42. Virtual Knowledge Sharing in Crowdsourcing: Measurement Dilemmas
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43. A Schema-based Perspective to Understanding Hotel Social Media Content Strategy
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44. Using Social Networking Sites: What Is the Big Attraction? Exploring a Mediated Moderation Relationship
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45. Value Co-Creation in Participatory Sports Event Tourism: A Mixed Methods Study
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46. Avoiding virtual dystopia: A design theory for emancipatory participatory immersive platforms
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47. Designing conceptual model of after-sales services, in companies producing the capital goods, with the idea of value co-creation
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48. Public engagement in product recall announcements: an empirical study on the Chinese automobile industry
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49. Online value co‐creation activities in three management domains: The role of climate and personal needs
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50. Treat your customers as equals! Fostering customer collaboration through social media
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51. Customer Interactions in Virtual Brand Communities: Evidence from China
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52. Integrating online communities within business-to-business marketing communications: an exploratory study
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53. Determinants of Customers’ eWOM Behaviour—A System Success Perspective
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54. Reducing inferior member community participation using uplift modeling: Evidence from a field experiment
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55. Enhancing customer engagement behaviors via customer-to-customer interactions and identification
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56. The Influence of the Perceived Hedonic vs. Utilitarian Product Type on Consumers’ Brand Engagement on Social TV
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57. How self-disclosure in Twitter profiles relate to anonymity consciousness and usage objectives: a cross-cultural study
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58. The Future of Sustainability: Value Co-creation Processes in the Circular Economy
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59. The players’ perspective of value co-creation in esports service ecosystems
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60. Initial framework on identifying factors influencing individuals' usage of telehealth
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61. Happy Users, Grumpy Bosses: Current Community Engagement Literature and the Impact of Support Engagement in a B2B Setting on User and Upper Management Satisfaction
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62. Blueprint for Retail Website Design: Attracting and Retaining Millennial Online Shoppers
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63. Promoting Businesses Beyond Borders: Multinationals’ Perspectives
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64. Exploring customer engagement behavior: construct proposal and its antecedents
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65. Co-Innovation: customer motives for participation in co-creation processes via social media platforms
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66. Digital influencers in different cultural contexts: effects of authenticity and value perceptions
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67. Barriers and Possibilities of Implementation of Customer Relationship Management on Small and Medium Enterprises by Womenpreneurs
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68. Value creation and cost reduction in health care – outcomes of online participation by health-care professionals
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69. Understanding smartphone users’ app usage with restricted permissions
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70. Performance Assessment of Co-creation Initiatives
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71. Virtual Worlds Supporting Collaborative Creativity
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72. Evolution of motivation in co‐creation: Recruit, retain and complete in a project on new food product co‐creation
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73. Value-in-Use and Sustaining Use Intention on E-Commerce Platforms: The Service-Dominant Logic Perspective
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74. Engaged to Gain: How psychological needs drive integrative benefits via online customer engagement
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75. Customer engagement in firm-initiated and consumer-initiated online brand communities: an exploratory study
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76. The Impact of Creative Content on Digital Marketing Effectiveness: A Comprehensive Analysis
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77. Engaging with AI painting: exploring motivations and challenges in laypeople's creative information practices
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78. Value co-creation: from an emerging paradigm to the next practices of innovation
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79. Co-CreHAs: Co-creation process of enrichment activities for high ability students
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80. Exploring Sense of Community among Early Childhood Education and Care Professionals through the Supporting Nutrition for Australian Childcare (SNAC) Website
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81. The Sustainable Development of Social Media Contents: An Analysis of Concrete and Abstract Information on Cultural and Creative Institutions with “Artist” and “Ordinary People” Positioning
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82. Consumer Engagement in Online Brand Communities: Community Values, Brand Symbolism and Social Strategies
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83. Examining interdependence between product users and employees in online user communities: The role of employee-generated content
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84. Customer Relationship Management: The Evolving Role of Customer Data
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85. Social Identity Dimensions as Drivers of Consumer Engagement in Social Media Sports Club
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86. Research on the Impact of Intercustomer Social Support on Customer Engagement Behaviors in Virtual Brand Communities
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87. Cheer the crowd? Facilitating user participation in idea crowdsourcing
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88. Os efeitos da participação em comunidades virtuais de marca no comportamento do consumidor: proposição e teste de um modelo teórico
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89. Organising Customers: Learning from Big Brother
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90. Evolution of Online Social Networks: A Conceptual Framework
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91. The Influence of Value Co-Creation on Consumer Satisfaction
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