Interactions in virtual customer environments: Implications for product support and customer relationship management

Cited by (684)

Items 501–600 of 684

1. Value Creation in Virtual Brand Communities
   Francisco José Martínez-López, Rafael Anaya‐Sánchez, Rocío Aguilar-Illescas, Sebastián Molinillo · 2015 · Progress in IS
2. The Impact of Customer Profile and Customer Participation on Customer Relationship Management Performance.
   Ming‐Hsien Yang, I-Ju Lin, Ji‐Tsung Ben Wu · 2009 · Int. J. Electron. Bus. Manag.
3. Company-Customer Interaction via Social Media
   Manel Hamouda · 2016 · Advances in marketing, customer relationship management, and e-services book series
4. Effect of virtual community involvement on new product development: case studies on Indonesian online commerce companies
   Suciwati Nursiam, Putu Wuri Handayani, Ida Ayu Kadek Trisnanty · 2016 · International Journal of Business Information Systems
5. Web 2.0 and Social Media in Today's Business World
   Edward T. Chen · 2014 · Advances in e-business research series
6. The Impact of User-generated Content Quality on Consumer's Brand Attitude
   Lin Bao · 2017 · International Conference on e-Education, e-Business, e-Management and e-Learning
7. The Influence of App Users’ Perceived Brand Co-Creation Benefits When Conducting Feedback on Its Feedback Intention
   Qiaomin Li · 2017 · International Business Management
8. The Mystique of Customers’ Saturation in Online Brand Communities
   Zahy Bashir Ramadan, Ibrahim Abosag · 2017 · InTech eBooks
9. Four decades of engaging customers in product innovation
   Mai Khanh Tran · 2017 · Edward Elgar Publishing eBooks
10. Eksplorasi Teori Gratifikasi untuk Layanan Jejaring Sosial: Studi Kasus Sikap Pengguna terhadap Instagram di Indonesia
    Tri Lathif Mardi Suryanto, H. A. Puteri, Arista Pratama · 2019 · Indonesian Journal of Information Systems
11. Unforgettable brands: image heritage and consumer engagement in online communities
    Raffaella Montera · 2018 · Sinergie Italian Journal of Management
12. How Government Surveillance Policies Modify SNS Use in South Korea
    Tonghoon Kim, David J. Atkin · 2019 · Journal of Information Policy
13. Future-oriented Branding based on Factor Analysis to sustain Consumer Brand Engagement: The Relationship between BTS and ARMY
    HyeUk Chung, HyeUk Chung · 2020 · Archives of Design Research
14. An Investigation of College Students’ Information Literacy, Interaction, and Preferences in Online Learning during the COVID-19 Pandemic
    Xuan Wang, Harrison Hao Yang, Can Zuo, Yinghui Shi, Jun Tian, Daiqi Wang · 2021 · International Symposium on Educational Technology
15. Value Co-Creation in Cloud Services
    Ammar Rashid, William Yu Chung Wang, Felix B. Tan · 2013 · Advances in marketing, customer relationship management, and e-services book series
16. Mobile Multi-Brand Loyalty Programs
    Gökhan Aydın · 2022 · International Journal of E-Business Research
17. Quand le soutien social permet d’accroitre l’auto-efficacité alimentaire: une application aux communautés en ligne de perte de poids
    Steffie Gallin, Laurie Balbo, Marie‐Christine Lichtlé · 2023 · Recherche et Applications en Marketing (French Edition)
18. WEB-BASED CUSTOMER INTEGRATION FOR PRODUCT DESIGN: THE ROLE OF HEDONIC VS UTILITARIAN CUSTOMER EXPERIENCE
    Kathrin Füller, Suparna Goswami, Helmut Krcmar · 2014 · European Conference on Information Systems
19. Vernetzte Dienstleistungskunden als Co-Creators – die Rolle von Social Media
    Peter Maas, Philipp Hendrik Steiner · 2015 · Springer eBooks
20. Value Co-Creation, Social Media, and Marketing 3.0
    Maria Angeles Garcia-Haro, María Pilar Martínez‐Ruiz, Ricardo Martínez Cañas · 2015 · Advances in marketing, customer relationship management, and e-services book series
21. Open Innovation as a Business Entrepreneurship Strategy
    Miguel-Ángel Gómez-Borja, C. Lorenzo-Romero, Leticia del-Pozo-Ruiz · 2020 · Advances in Business Strategy and Competitive Advantage
22. A Licensing and Business Model for Sharing Source Code with Clients—Leveraging Open Client Innovation in the Proprietary World
    Mikko Riepula · 2010 · Lecture notes in business information processing
23. New product development in professional communities: using members to help innovate
    Yiming Yang · 2011 · Aaltodoc (Aalto University)
24. Drivers of Customer Brand Engagement: An Application to Virtual Brand Communities on Facebook.
    Maria Amélia Machado Carvalho · 2017 · Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)
25. Three Essays on Understanding Consumer Engagement with Brand Posts on Social Media
    Qi Deng · 2019
26. Identifying the Processes of Value Co-Creation
    Yasir Rashid · 2015 · Research Commons (University of Waikato)
27. Framework for the National Culture and User Engagement in Social Media
    Ilia Gugenishvili · 2019 · Association of Marketing Theory and Practice Conference (AMTP)
28. Promoting dietary self-efficacy through social support: An application to online weight-loss communities
    Steffie Gallin, Laurie Balbo, Marie‐Christine Lichtlé · 2023 · Recherche et Applications en Marketing (English Edition)
29. Augmented Appetite: Exploring Impact of Augmented Reality on Consumer Experience and Impulse Buying Through Positive Emotions
    Aanchal Aggarwal, Parul Manchanda, Nupur Arora, Khushboo Raina · 2025 · Services Marketing Quarterly
30. From cues to connections: visual style design on Instagram and its impact on brand relationships
    Chia‐Lin Hsu, Yen-Chun Chen, Yi-Ying Huang · 2026 · Asia Pacific Journal of Marketing and Logistics
31. An investigation on LED customer’ behavior
    Samaneh Sadat Khoramgah, Abbas Saleh Ardestani · 2013 · Management Science Letters
32. Competency Codes: Marketing Management for the Digital Future
    E. VINCENT CARTER · 2009 · Marketing Management Journal
33. Value Co-Creation in Cloud Services
    A. Rashid, W. Wang, Felix B. Tan · 2015 · IGI Global eBooks
34. Complaint Management 2.0 – The “Sag’s uns” Blog as a Concept to Direct Democracy?
    Gerald Fricke, Yvonne Gaedke, Robra- Bissantz · 2011 · International Journal for Infonomics
35. Nutzung von Word of Mouth für Marken
    Franz‐Rudolf Esch, Isabelle Manger, Sabrina Eichenauer · 2019 · Springer Reference Wirtschaft
36. Communities on Social Networking Sites: Testing a Socio-Cognitive Model for Brand Page Usage
    Christopher Hendrik Ruehl, Diana Ingenhoff · 2017 · Hawaii International Conference on System Sciences (HICSS)
37. Understanding knowledge sharing in virtual communities
    Regina Anna Lenart-Gansiniec · 2018 · Organisation und Pädagogik
38. Managing Innovation
    Alexander Brem, Joe Tidd, Tugrul Unsal Daim · 2018 · Series on technology Management
39. Collaborative Social Networks
    Yulin Chen · 2018 · Journal of Media Management and Entrepreneurship
40. Capturing customer emotions and experiences to enhance value co-creation: the Ichnusa online brand community
    Ludovica Moi, Rita Cannas, Moreno Frau, Francesca Cabiddu · 2018 · Sinergie Italian Journal of Management
41. Cozinhando como um chef ... A coprodução e os valores pessoais do cliente de restaurante fast casual
    Aline de Souza Freire, Irene Raguenet Troccoli, Márcio Moutinho Abdalla · 2019 · BASE - Revista de Administração e Contabilidade da Unisinos
42. Materialism Effect on Apparel Collaborative Consumption Platform Usage: A Research Proposal
    Zainah Qasem, Raed Algharabat, Ali Abdallah Alalwan, Doa’a Hajawi · 2019 · Advances in theory and practice of emerging markets
43. Kollaboration im Web 2.0
    Antonia Erz, Torsten Tomczak · 2008 · Gabler eBooks
44. Understanding the Sense of Virtual Community Roles in Micro-Businesses Social Commerce Value Co-Creation Process
    Syahida Hassan, Mohd Idzwan Yacob, Suzana Zambri · 2021 · International Conference on Research and Innovation in Information Systems
45. Social Media and Marketing
    Ivan K. Cohen · 2018 · IGI Global eBooks
46. Understanding Older Adults’ Stickiness Intention of Health Information on Social Media: A Time and Gratification Perspective
    X.T. Wang, Yuxiang Chris Zhao · 2022 · Lecture notes in computer science
47. Studying the Impact of Social Media Marketing Attributes on the Purchase Intention of Indonesia’s Local Beauty Line
    Novelin Magdalena Anggrecia Tesalonika · 2022 · International Journal of Business and Technology Management
48. Rating- und Review-Management – ein Konzept mit großem Potenzial
    Ralf Thomas Kreutzer · 2022 · Springer eBooks
49. A Study on the Factors Influencing Purchase Intention of Generation Z Users in Virtual Brand Community
    Dening Chan · 2023 · Communications in Humanities Research
50. Influencing the Influencers Through Co-Creation
    Poornima Nair, Sunita Kumar · 2023 · Advances in marketing, customer relationship management, and e-services book series
51. Meta-analysis of Good Governance in the University System
    Ramesh Niknia, Sakineh Shahi, Mojtaba Jahanifar, Majid Hamdani · 2024
52. Implications of Digitalisation on Value Co-creation in Restaurant Service Encounters Among Disabled People in Sub-Saharan Africa
    Tawanda Makuyana, Emmanuel Ndhlovu, Kaitano Dube · 2024 · Springer eBooks
53. Implications of Digitalisation on Value Co-creation in Restaurant Service Encounters Among Disabled People in Sub-Saharan Africa
    Tawanda Makuyana, Emmanuel Ndhlovu, Kaitano Dube · 2024 · Springer eBooks
54. Dual screening in dual conflicts: Israelis’ use of second screens during the May 2021 external and internal conflicts
    Yaron Ariel, Dana Weimann Saks, Vered Elishar-Malka · 2024 · Israel Affairs
55. Mini‐Me Fashion Sharenting: Drivers, Consequences, and the Role of Market Mavens
    V. Luong, Aikaterini Manthiou, Huaming Liu, E. Hickman, P. Klaus · 2024 · Journal of Consumer Behaviour
56. Unravelling the effects of knowledge-sharing dynamics on crowdsourcing contest participation
    Hanieh Javadi Khasraghi, Xuan Wang, Yaojie Li, Xi Mao · 2024 · Behaviour and Information Technology
57. The Use of Facebook in International Multi-course Collaborative Projects in Fashion Merchandising Curriculums
    Hye-Jeong Kim, Sang‐Eun Byun, Sunhyung Choi, Kyu‐Hye Lee · 2016 · Fashion, Industry and Education/International journal of costume culture
58. EXPANDING BUSINESS FROM PRODUCTS TO DIGITAL SERVICES: VALUE DIMENSIONS OF DIGITAL SERVICES ENABLED BY EMBEDDED TECHNOLOGY
    Soumitra Chowdhury · 2014 · Journal of the Association for Information Systems
59. Can Online Co-creation Influence Lead Users’ and Opinion Leaders’ Behaviors?
    Mathilde Bru, Laurent Scaringella · 2017 · Contributions to management science
60. The Use of Gamification and Its Impact on Crowdfunding Participation
    Nicholas C Styles · 2018 · UST Research Online (University of St. Thomas - Minnesota)
61. Tüketicilerin Online Marka Topluluklarına Katılımları Üzerinde Öz Benlik Uyumunun Rolü
    Sertaç Çifci, Ruziye Cop, Ezgi GÖNENİR · 2019 · İşletme Bilimi Dergisi
62. A cocriação e a coprodução geram valor e satisfação ao cliente? Análise da percepção de clientes de instituições financeiras
    Fábio Rogério de Morais, Edgar De Souza Pandolfi, Luciana Trindade Sanagioto · 2020 · ReMark - Revista Brasileira de Marketing
63. ANALISIS PENENTU NIAT BELI ONLINE SLASHFOOTWEAR
    Annisa Nur Fuadiah, Beta Asteria · 2021 · Kajian Bisnis Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha
64. LUXURY HOSPITALITY SERVICE ADOPTION AMONGST INDIAN MILLENNIAL: AN ANALYTICAL APPROACH
    Sudhanshu Gupta, Parvinder Kour · 2021 · ENLIGHTENING TOURISM A PATHMAKING JOURNAL
65. The Study of Factors Affecting the Vietnamese Consumer’s Intention to Write Referrals on Facebook
    Thi Thanh Mai NGUYEN, Hoang Minh Doan, Hong Hoa PHAM · 2021 · Advances in economics, business and management research/Advances in Economics, Business and Management Research
66. Towards a Model for Self-Disclosure on Social Network Sites
    Mahamadou Kanté, Joël Christian Adépo, Michel Babri · 2022 · Advances in healthcare information systems and administration book series
67. Gamification in der Mitarbeiterkommunikation
    Jens Seiffert‐Brockmann · 2021 · Springer eBooks
68. Consumer Value and Social Media Usage on Luxury Product for Vietnamese Consumers
    Hyowon Hyun, Jungkun Park, Tuan Ba Pham, Ren Ren · 2018 · ASIA MARKETING JOURNAL
69. Entrepreneurial Marketing of E-CRM in SMEs
    Mahjabeena Najar, Malik Misbah, Humara Yaqub, Mehraj Bilfagih · 2022 · Advances in marketing, customer relationship management, and e-services book series
70. Motivations for eWOM exchanges in an online community : self-development, problem solving support, relaxation
    Saranya Labsomboonsiri · 2012
71. A consumer perspective on moving images: The design and adoption of public audiovisual heritage services in the Netherlands
    Guido Ongena · 2013
72. Supporting Users After Software Deployment through Selection-Based Crowdsourced Contextual Help
    Parmit K. Chilana · 2013 · ResearchWorks at the University of Washington (University of Washington)
73. Electronic collaborative mass customization as a competitive strategy – Exploring the key success factors
    Krista Palmu · 2011 · Aaltodoc (Aalto University)
74. Trust/Distrust: Missing Variables in the Global Information Technology Equation?
    Steven “Doc” Simon · 2017 · Journal of Global Information Technology Management
75. Los programas de fidelización online: un estudio desde la perspectiva del engagement marketing y las comunidades de marca
    Ángel Manuel Domínguez Casas · 2017
76. Impacts of Social Media on Today's Businesses
    Edward T. Chen · 2016 · IGI Global eBooks
77. The social cognitive approach to understanding consumers' engagement behavior in online brand communities in South Korea
    Hyuksoo Kim · 2013
78. Influential Factors In Consumer's Adoption Of Innovative Products
    Mahdokht Kalantari · 2018 · Human Biology
79. An evaluation of the effects of user and marketer generated content on customer equity drivers in the context of the UK’s online-only fashion industry
    Lauren J. Thomas · 2018
80. Virtual Interactions and Sports Viewing on Social Live Streaming Platform: The Role of Co-Creation Experiences, Platform Involvement, and Follow Status
    Tyreal Yizhou Qian, Chad Stephen Seifried · 2022 · SSRN Electronic Journal
81. Customer Engagement
    Adriana Willemina Eigenraam · 2022
82. Vakuutusyhtiö ja asiakas arvon yhteisluojina sosiaalisessa mediassa
    Linda Frimodig · 2015 · Tampere University Institutional Repository (Tampere University)
83. An empirical examination of the effects of system support and maintenance on business process innovation
    Ammar Rashid · 2012 · Tuwhera (Auckland University of Technology)
84. WWW and its enduring effects on export marketing : do web capabilities matter?
    Ingrid Beckers · 2009
85. Improving Retailer Profitability with Self-Service Technologies throughout all Sales Phases – The role of the business model
    Thomas J Rudolph, Thomas Albert Schroder, Tim M. Böttger · 2012 · European retail research
86. An empirical investigation of smartphone technology acceptance among Universiti Utara Malaysia students
    Dayanan Sasitharan · 2014 · UUM Electronic Theses and Dissertation [eTheses] (Northern University of Malaysia)
87. The role of identification, participation andattachment in building brand equity insocial networking sites
    Faris Al Said · 2013
88. Examining the articulation of innovativeness in co-creative firms: a neural network approach
    Giacomo di Tollo, Stoyan Tanev · 2010 · Proceedings of SPIE, the International Society for Optical Engineering/Proceedings of SPIE
89. An Agenda for Future Research on IT and Product Development
    Satish Nambisan · 2009 · Annals of information systems
90. RELATIONAL MECHANISMS IN INNOVATION CO-CREATION
    Rodica Boier · 2014 · STUDIES AND SCIENTIFIC RESEARCHES ECONOMICS EDITION
91. Key customer engagement drivers in social media
    Roman Stepankov · 2015
92. "A Matter of Time: Phases of Customer Co-Creation Community Participation and Their Impact on Customer Behavior"
    Armin Schriewer · 2014 · Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)
93. The Relationships of Social Media and Brand Equity
    Lam Tak Ming · 2015 · RePEc: Research Papers in Economics
94. Viestintä kuntien käyttäjälähtöisissä palveluinnovaatioissa
    Noora Pellinen · 2015 · Jyväskylä University Digital Archive (University of Jyväskylä)
95. Cross-cultural Study: Value Perception On Fashion Luxury Purchase
    R. Cynanthia, Y. Wang, Richard Kennon · 2016 · WIT transactions on engineering sciences
96. Os Efeitos da Participação em Comunidades Virtuais de Marca no Comportamento do Consumidor: Proposição e Teste de um Modelo Teórico The Effects of Participating in Virtual Brand Communities on Consumer Behavior: Proposition and Test of a Theoretical Framework
    Stefânia Ordovás de Almeida · 2011
97. The Applicability of Online Communities in Health Service Co-Design
    Ander Altuna, Gyuchan Thomas Jun · 2014 · ServDes Service Design and Innovation Conference (ServDes)
98. PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO GRANDE DO SUL FACULDADE DE ADMINISTRAÇÃO, CONTABILIDADE E ECONOMIA PROGRAMA DE PÓS-GRADUAÇÃO EM ADMINISTRAÇÃO MESTRADO EM ADMINISTRAÇÃO E NEGÓCIOS
    Bruna Silva de Melo · 2014
99. A Regression Model to Study the Effectiveness of Specific Online Channels to Reach Student Aspirants
    Ramakrishnan Raman, Dhanya Pramod · 2014 · SSRN Electronic Journal
100. Motivadores da Participação do Consumidor no Desenvolvimento de Novos Serviços e o Efeito Moderador da Autoeficácia Motivators Consumer Participation in Development of New Services and the Effect of Self-efficacy Moderator
     Bruna Silva de Melo, Cláudio Damacena · 2015