New technology, automation, and work organization: Stress problems and improved technology implementation strategies
Abstract
From the turn of the century to today there has been a revolution in the technology in use at the workplace. Coupled with this has been a major change in the way in which work is organized and managed. The integration of technology and how work is designed, organized, and managed have not always been smooth, as there has often been lags between the application of workplace automation and workplace design to accommodate the new technology and workforce needs. New theories of work organization and design to address automation and workforce issues have emphasized the need for more workforce involvement in the planning for automation and during the implementation of new technology, and for better workplace design to enhance human‐machine interfaces. Theories such as sociotechnical systems, macroergonomics, and high involvement management provide some insight into the problems of automation and solutions. The balance theory of Smith and Carayon‐Sainfort (1989) provides a framework for successful implementation of automation. @ 1995 John Wiley & Sons, Inc.
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EHRs are complex technological innovations that affect workflows, communication, job roles, working conditions, and job security.
“Because EHRs are particularly complex technology innovations-affecting workflows, communications, job definitions, working conditions, and job security-demonstrat-ing and improving their safety is critically important.[5][6][7][8][9][10]”
From EHR Safety: The Way Forward to Safe and Effective Systems (2008) · cites this paper as [5]
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- Authors
- Smith, M. J., & Carayon, P.
- Affiliations
- University of Wisconsin–Madison (US)
- Venue
- International Journal of Human Factors in Manufacturing
- Publisher
- Wiley
- Published
- 1995-12
- Volume
- 5
- Issue
- 1
- Pages
- 99-116
- ISSN
- 1045-2699 (ISSN-L)
- 1522-7111
- OpenAlex
- W2059956017
- Cited by
- 138
- References
- 39
- Citations by year
- 2026: 4 · 2025: 2 · 2024: 5 · 2023: 6 · 2022: 8 · 2021: 5 · 2020: 7 · 2019: 4 · 2018: 4 · 2017: 1 · 2016: 5 · 2015: 2 · 2014: 4 · 2013: 7 · 2012: 6
- FWCI
- 4.98
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Human Factors in Manufacturing (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
- Physical Sciences › Engineering › Biomedical Engineering › Ergonomics and Human Factors
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Keywords
- workplace automation, work organization, technology implementation, occupational stress, human-machine interaction, workplace design, socio-technical systems, macroergonomics, high involvement management, workforce involvement, balance theory, technology implementation strategy
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