The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Interactional fairness judgments: The influence of causal accounts
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Citations
Cites
What Should Be Done with Equity Theory?
Leventhal, G. S. (1980) · Social Exchange · doi:10.1007/978-1-4613-3087-5_2 · Cited by 3,010
Petty, R. E., & Cacioppo, J. T. (1984) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.46.1.69 · Cited by 1,727 · cited 1×
“Petty and Cacioppo, 1984 )? Important quality dimensions might include sincerity and honesty (cf.”
Background
Cited by
Justice at the millennium: A meta-analytic review of 25 years of organizational justice research.
Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O. L. H., & Ng, K. Y. (2001) · Journal of Applied Psychology · doi:10.1037/0021-9010.86.3.425 · Cited by 5,942
A Relational Model of Authority in Groups
Tyler, T. R., & Lind, E. A. (1992) · Advances in Experimental Social Psychology · doi:10.1016/s0065-2601(08)60283-x · Cited by 2,977
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing
Tax, S. S., Brown, S. W., & Chandrashekaran, M. (1998) · Journal of Marketing · doi:10.2307/1252161 · Cited by 2,723
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
Smith, A. K., Bolton, R. N., & Wagner, J. (1999) · Journal of Marketing Research · doi:10.2307/3152082 · Cited by 2,058
What is Procedural Justice?: Criteria Used by Citizens to Assess the Fairness of Legal Procedures
Tyler, T. R. (1988) · Law & Society Review · doi:10.2307/3053563 · Cited by 912
Blodgett, J. G., Granbois, D. H., & Walters, R. G. (1993) · Journal of Retailing · doi:10.1016/0022-4359(93)90015-b · Cited by 624
Patterson, P. G., Cowley, E., & Prasongsukarn, K. (2006) · International Journal of Research in Marketing · doi:10.1016/j.ijresmar.2006.02.004 · Cited by 525
A Meta-Analysis of Organizational Complaint Handling and Customer Responses
Gelbrich, K., & Roschk, H. (2011) · Journal of Service Research · doi:10.1177/1094670510387914 · Cited by 481
Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts
Mattila, A. S., & Patterson, P. G. (2004) · Journal of Service Research · doi:10.1177/1094670503262947 · Cited by 325
Lewicki, R. J., & Brinsfield, C. (2017) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032516-113147 · Cited by 202
The impact of choice on fairness in the context of service recovery
Mattila, A. S., & Cranage, D. (2005) · Journal of Services Marketing · doi:10.1108/08876040510609899 · Cited by 194
The power of explanations in mitigating the ill‐effects of service failures
Mattila, A. S. (2006) · Journal of Services Marketing · doi:10.1108/08876040610704856 · Cited by 122
Yurrita, M., Draws, T., Balayn, A., Murray-Rust, D., Tintarev, N., & Bozzon, A. (2023) · Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3544548.3581161 · Cited by 108
“Drawing from literature in legal and organizational psychology for human decision-making [8, 13, 15, 16, 38, 40, 90] and studies on perceptions of fairness in algorithmic systems [9, 41, 58, 72, 80, 83, 93, 96, 103], we formulated eleven hypotheses (Figure 1).”
Qiu, T., Qualls, W., Bohlmann, J., & Rupp, D. E. (2009) · Journal of Product Innovation Management · doi:10.1111/j.1540-5885.2009.00344.x · Cited by 54
Metadata
- Authors
- Bies, R. J., & Shapiro, D. L.
- Venue
- Social Justice Research
- Published
- 1987-06
- Volume
- 1
- Issue
- 2
- Pages
- 199-218
- ISSN
- 0885-7466 (ISSN-L)
- 1573-6725
- OpenAlex
- W2028200830
- Cited by
- 780
- References
- 2
- FWCI
- 13.88
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
