The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
Why “service”?
Overview
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Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
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Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Firm Resources and Sustained Competitive Advantage
Barney, J. (1991) · Journal of Management · doi:10.1177/014920639101700108 · Cited by 48,334
Evolving to a New Dominant Logic for Marketing
Vargo, S. L., & Lusch, R. F. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.1.24036 · Cited by 14,779
Self-citationService-dominant logic: continuing the evolution
Vargo, S. L., & Lusch, R. F. (2008) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-007-0069-6 · Cited by 7,824
Self-citationServicescapes: The Impact of Physical Surroundings on Customers and Employees
Bitner, M. J. (1992) · Journal of Marketing · doi:10.2307/1252042 · Cited by 7,271
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990) · Journal of Marketing · doi:10.2307/1252174 · Cited by 4,860
Consumer Culture Theory (CCT): Twenty Years of Research
Arnould, E. J., & Thompson, C. J. (2005) · Journal of Consumer Research · doi:10.1086/426626 · Cited by 3,677
Cited by
Service-dominant logic: continuing the evolution
Vargo, S. L., & Lusch, R. F. (2008) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-007-0069-6 · Cited by 7,824
Self-citationService Innovation: A Service-Dominant Logic Perspective1
Lusch, R. F., & Nambisan, S. (2015) · MIS Quarterly · doi:10.25300/misq/2015/39.1.07 · Cited by 1,949
Self-citationA stakeholder perspective of the value proposition concept
Frow, P., & Payne, A. (2011) · European Journal of Marketing · doi:10.1108/03090561111095676 · Cited by 424
Lehrer, C., Wieneke, A., vom Brocke, J., Jung, R., & Seidel, S. (2018) · Journal of Management Information Systems · doi:10.1080/07421222.2018.1451953 · Cited by 404
Williams, H., Lindström, A., Trischler, J., Wikström, F., & Rowe, Z. (2020) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2020.121775 · Cited by 128
Leek, S., Houghton, D., & Canning, L. (2019) · Industrial Marketing Management · doi:10.1016/j.indmarman.2017.10.009 · Cited by 91
The impact of convenience in a click and collect retail setting: A consumer-based approach
Vyt, D., Jara, M., Mevel, O., Morvan, T., & Morvan, N. (2022) · International Journal of Production Economics · doi:10.1016/j.ijpe.2022.108491 · Cited by 53
Metadata
- Authors
- Vargo, S. L., & Lusch, R. F.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2007-08-03
- Volume
- 36
- Issue
- 1
- Pages
- 25-38
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W4230283234
- Cited by
- 445
- References
- 6
- FWCI
- 60.26
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
