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Does Twitter matter? The impact of microblogging word of mouth on consumers’ adoption of new movies
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“Hennig-Thurau et al. (2015), show that while garnering positive WOM has little to no effect on consumer preferences, negative WOM can have a negative effect on consumer preferences.”
From The future of social media in marketing (2020) · cites this paper as Hennig-Thurau et al. (2015)
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The future of social media in marketing
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“Whereas operationalizations using relative terms, such as the ratio of positive tweets (e.g., Hennig-Thurau, Wiertz, and Feldhaus 2014) or the percentage of one-star ratings (e.g., Chen, Wang, and Xie 2011), are a nonconfounded representation of sentiment (positive or negative valence),…”
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Metadata
- Authors
- Hennig-Thurau, T., Wiertz, C., & Feldhaus, F.
- Affiliations
- City, University of London (GB)
- University of Münster (DE)
- Corresponding author
- Wiertz, Caroline
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2014-06-01
- Volume
- 43
- Issue
- 3
- Pages
- 375-394
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W3124914435
- Cited by
- 434
- References
- 54
- Citations by year
- 2026: 13 · 2025: 28 · 2024: 33 · 2023: 38 · 2022: 47 · 2021: 44 · 2020: 38 · 2019: 48 · 2018: 54 · 2017: 49 · 2016: 19 · 2015: 10 · 2014: 4
- FWCI
- 89.02
- Type
- journal article
- Language
- en
- Open access
- green
- doi.org
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Journal of the Academy of Marketing Science (publishedVersion)
- SSRN Electronic Journal (acceptedVersion)
- City Research Online (City University London) (acceptedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Social Sciences › Communication › Media and Digital Communication
- Keywords
- negativity bias, purchase decision
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