The DOI matches its Crossref record; 20 of the 20 references it cites were found in a registry or an index.
Customer engagement: the construct, antecedents, and consequences
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Citations
Cites
Development and validation of brief measures of positive and negative affect: The PANAS scales.
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Customer engagement behavior: Theoretical foundations and research directions
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Rust, R. T., Lemon, K. N., & Zeithaml, V. A. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.109.24030 · Cited by 2,151
Customer engagement: exploring customer relationships beyond purchase.
Vivek, S. D., Beatty, S. E., & Morgan, R. M. (2012) · Journal of Marketing Theory and Practice · doi:10.2753/mtp1069-6679200201 · Cited by 2,089
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Undervalued or overvalued customers: Capturing total customer engagement value
Kumar, V., Aksoy, L., Donkers, B., Venkatesan, R., Wiesel, T., & Tillmanns, S. (2010) · Journal of Service Research · doi:10.1177/1094670510375602 · Cited by 1,382
Self-citationThe Process of Customer Engagement: A Conceptual Framework
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Habits in everyday life: Thought, emotion, and action.
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Referral Programs and Customer Value
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“Further, referred customers are more profitable than non-referred customers (Schmitt et al. 2011).”
Background
Cited by
Scientific procedures and rationales for systematic literature reviews (SPAR‐4‐SLR)
Paul, J., Lim, W. M., O’Cass, A., Hao, A. W., & Bresciani, S. (2021) · International Journal of Consumer Studies · doi:10.1111/ijcs.12695 · Cited by 2,364
Li, F., Larimo, J., & Leonidou, L. C. (2021) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-020-00733-3 · Cited by 996
Hollebeek, L. D., & Macky, K. (2019) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2018.07.003 · Cited by 978
Hughes, C., Swaminathan, V., & Brooks, G. (2019) · Journal of Marketing · doi:10.1177/0022242919854374 · Cited by 789
Enhancing consumer engagement in e-commerce live streaming via relational bonds.
Hu, M., & Chaudhry, S. S. (2020) · Internet Research · doi:10.1108/intr-03-2019-0082 · Cited by 539
Metadata
- Authors
- Pansari, A., & Kumar, V.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2016-06-11
- Volume
- 45
- Issue
- 3
- Pages
- 294-311
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W2416572746
- Cited by
- 1,758
- References
- 20
- FWCI
- 150.24
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
