The DOI matches its Crossref record; 149 of the 149 references it cites were found in a registry or an index.
Customer participation in services: domain, scope, and boundaries
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“For example, to examine the boundaries of resource integration, Dong and Sivakumar (2017) developed a typology of customer participation, using dimensions drawn from resource-based theory, to address the fundamental resource deployment questions of whether there is a choice in terms of who performs a task and what task is performed (Kozlenkova et al. 2014).”
From Designing conceptual articles: four approaches (2020) · cites this paper as Dong and Sivakumar (2017)
Citations
Cites
Evolving to a New Dominant Logic for Marketing
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Service-dominant logic: continuing the evolution
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Lead Users: A Source of Novel Product Concepts
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Institutions and axioms: an extension and update of service-dominant logic
Vargo, S. L., & Lusch, R. F. (2015) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-015-0456-3 · Cited by 4,208
Customer engagement behavior: Theoretical foundations and research directions
van Doorn, J., Lemon, K. N., Mittal, V., Nass, S., Pick, D., Pirner, P., & Verhoef, P. C. (2010) · Journal of Service Research · doi:10.1177/1094670510375599 · Cited by 3,536
Critical service logic: making sense of value creation and co-creation
Grönroos, C., & Voima, P. (2012) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-012-0308-3 · Cited by 2,935
CHRISTIAN, M. S., GARZA, A. S., & SLAUGHTER, J. E. (2011) · Personnel Psychology · doi:10.1111/j.1744-6570.2010.01203.x · Cited by 2,903
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Cited by
Sorted by citations
Designing conceptual articles: four approaches
Jaakkola, E. (2020) · AMS Review · doi:10.1007/s13162-020-00161-0 · Cited by 2,258
“For example, to examine the boundaries of resource integration, Dong and Sivakumar (2017) developed a typology of customer participation, using dimensions drawn from resource-based theory, to address the fundamental resource deployment questions of whether there is a choice in terms of who performs…”
MethodArtificial intelligence in marketing: Topic modeling, scientometric analysis, and research agenda
Mustak, M., Salminen, J. O., Plé, L., & Wirtz, J. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2020.10.044 · Cited by 618
Customer engagement behaviours in social media: Capturing innovation opportunities
Carlson, J., Rahman, M., Voola, R., & De Vries, N. (2018) · Journal of Services Marketing · doi:10.1108/jsm-02-2017-0059 · Cited by 345
Wei, S., Ang, T., & Jancenelle, V. E. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.08.015 · Cited by 372
Prosumption: bibliometric analysis using HistCite and VOSviewer
Shah, S. H. H., Lei, S., Ali, M., Doronin, D., & Hussain, S. T. (2019) · Kybernetes · doi:10.1108/k-12-2018-0696 · Cited by 357
Metadata
- Authors
- Dong, B., & Sivakumar, K.
- Affiliations
- Lehigh University (US)
- Corresponding author
- Dong, Beibei
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2017-04-07
- Volume
- 45
- Issue
- 6
- Pages
- 944-965
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W2604594381
- Cited by
- 265
- References
- 147
- Citations by year
- 2026: 21 · 2025: 20 · 2024: 22 · 2023: 35 · 2022: 37 · 2021: 46 · 2020: 37 · 2019: 25 · 2018: 20 · 2017: 2
- FWCI
- 41.58
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of the Academy of Marketing Science (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Funders
- Marketing Science Institute
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Keywords
- customer participation, service marketing, typology, mandatory participation, voluntary participation, co-production, co-creation, customer engagement, consumer innovation, conceptual clarity
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