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Cited by 332Consumer Behavior in Brand Consumption and IdentificationAI in Service InteractionsInnovative Human-Technology Interaction

The DOI matches its Crossref record; 125 of the 127 references it cites were found in a registry or an index.

Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects

Novak, Thomas P., Hoffman, Donna L.·2019·Journal of the Academy of Marketing Science
DOI 10.1007/s11747-018-0608-3
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Research works printed but not linked: 4

  1. Byron, E. (2017). Does your washing machine understand you? How to talk to appliances. Wall Street Journal, November 19.
  2. Connell, P. M., & Schau, H. J. (2013). Self-expansion and self-extension as distinct strategies. The Routledge companion to identity and consumption, 21–30.
  3. Deleuze, G., & Guattari, F. (1987). A thousand plateaus. Translated by Brian Massumi. Minneapolis: The University of Minnesota Press.
  4. Hoffman, D.L., Novak, T.P., & Kang, H. (2016), Anthropomorphism from self-extension and self-expansion processes: An assemblage theory approach to interactions between consumers and smart devices, paper presented at the Society for Consumer Psychology Winter Conference, St. Pete Beach, FL, Feb 25–27.

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Metadata

Authors
Novak, T. P., & Hoffman, D. L.
Affiliations
George Washington University (US)
Corresponding author
Novak, Thomas P.
ORCID
Hoffman, Donna L.
Venue
Journal of the Academy of Marketing Science
Publisher
Springer Science and Business Media LLC
Published
2018-10-08
Volume
47
Issue
2
Pages
216-237
ISSN
  • 0092-0703 (ISSN-L)
  • 1552-7824
DOI
10.1007/s11747-018-0608-3
OpenAlex
W2895424969
Cited by
332
References
127
Citations by year
2026: 36 · 2025: 45 · 2024: 48 · 2023: 59 · 2022: 56 · 2021: 42 · 2020: 35 · 2019: 10 · 2018: 1
FWCI
39.36
Type
journal article
Language
en
Open access
closed
Licence
www.springer.com/tdm (tdm)
Locations
  • Journal of the Academy of Marketing Science (publishedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior in Brand Consumption and Identification
  • Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
  • Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
Keywords
smart objects, Internet of Things, assemblage theory, object-oriented ontology, agency, communion, relationship styles, customer experience

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