Cited by 472Corporate Identity and ReputationCustomer Service Quality and LoyaltyMarketing and Advertising Strategies

The effects of information and company reputation on intentions to buy a business service

Yoon, Eunsang, Guffey, Hugh J., Kijewski, Valerie·1993·Journal of Business Research

Integrity signals

Registry

Crossref · 10.1016/0148-2963(93)90027-m

Cites

47 of 47 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Cites

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Cited by

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Authors
Yoon, E., Guffey, H. J., & Kijewski, V.
Affiliations
  • University of Massachusetts Lowell (US)
  • Auburn University (US)
Corresponding author
Yoon, Eunsang
Venue
Journal of Business Research
Publisher
Elsevier BV
Published
1993-07
Volume
27
Issue
3
Pages
215-228
ISSN
0148-2963 (ISSN-L)
OpenAlex
W1982842010
Cited by
472
References
47
Citations by year
2026: 3 · 2025: 12 · 2024: 11 · 2023: 12 · 2022: 12 · 2021: 23 · 2020: 15 · 2019: 20 · 2018: 28 · 2017: 24 · 2016: 22 · 2015: 27 · 2014: 39 · 2013: 29 · 2012: 14
FWCI
10.57
Type
journal article
Language
en
Open access
closed
Locations
  • Journal of Business Research (publishedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Identity and Reputation
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Marketing and Advertising Strategies
Keywords
corporate reputation, service information, purchase intention, business services, business insurance, customer expectations, vendor reputation, reputation dimensions, communication effectiveness

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

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