The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
A cross-national validation of the Client Satisfaction Questionnaire: The Dutch experience
Abstract
A Dutch translation of the eight-term version of the Client Satisfaction Questionnaire (CSQ-8) was administered to community mental health outpatients in the Netherlands (n = 110). Data analyses indicate that the Dutch CSQ-8 has highly similar operating characteristics and psychometric properties compared with the English language version. Results also indicate that one general satisfaction factor was found in the Dutch CSQ-8 data. All eight of the scale items loaded heavily on this general factor, strong inter-item correlations were found, and the scale demonstrated high internal consistency. On these grounds, we can conclude that the Dutch CSQ-8 has the same properties as the original questionnaire and can be used as such in Holland. It was also found that those clients who decided to stop therapy on their own were less satisfied than other clients. Clients who made a common decision with their therapist or let him/her make that decision were more satisfied than clients who stopped by themselves. Additional research is planned to investigate whether clients who complete treatment goals are indeed more satisfied and whether this line of research could be a means of studying the external validity of the scale.
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In the citing paper
“This 8-item scale measures the level of satisfaction with the treatment and has been used to evaluate self-administered treatments before and showed a high degree of internal consistency (De Brey, 1983; Roberts and Attkisson, 1983).”
From Internet-based self-administered intervention to reduce anxiety and depression symptomatology and improve well-being in 7 countries: protocol of a randomized control trial (2024) · cites this paper as De Brey, 1983
In the citing paper
“The CSQ-8 [86–88] is an 8-item self-report questionnaire to assess treatment satisfaction on a 4-point Likert scale (1 = totally disagree, 4 = totally agree).”
In the citing paper
“The Dutch translated version of the questionnaire shows high internal consistency (.91) [61].”
In the citing paper
“The psychometric qualities of the Dutch translation of the CSQ are adequate [84, 85].”
In the citing paper
“which has been validated for use in a Dutch population [51].”
From Short-term effectiveness of web-based guided self-help for phobic outpatients: randomized controlled trial. (2014) · cites this paper as [51]
In the citing paper
“Both the CSQ-8 and the SUS scales have demonstrated reliability and validity [37, 39].”
Citations
Cites
Assessment of client/patient satisfaction: development of a general scale
Larsen, D. L., Attkisson, C. C., Hargreaves, W. A., & Nguyen, T. D. (1979) · Evaluation and Program Planning · doi:10.1016/0149-7189(79)90094-6 · Cited by 2,887
The client satisfaction questionnaire
Attkisson, C. C., & Zwick, R. (1982) · Evaluation and Program Planning · doi:10.1016/0149-7189(82)90074-x · Cited by 1,743
Assessment of patient satisfaction: Development and refinement of a Service Evaluation Questionnaire
Nguyen, T. D., Attkisson, C. C., & Stegner, B. L. (1983) · Evaluation and Program Planning · doi:10.1016/0149-7189(83)90010-1 · Cited by 736
Artifact in client satisfaction assessment
LeVois, M., Nguyen, T. D., & Attkisson, C. C. (1981) · Evaluation and Program Planning · doi:10.1016/0149-7189(81)90004-5 · Cited by 169
Relationship of Intramural and Extramural Services
van Londen, J. (1976) · International Journal of Mental Health · doi:10.1080/00207411.1976.11448737 · Cited by 2
Cited by
Sorted by citations
Brestan, E. V., Jacobs, J. R., Rayfield, A., & Eyberg, S. M. (1999) · Behavior Therapy · doi:10.1016/s0005-7894(99)80043-4 · Cited by 219
Ruggeri, M. (1994) · Social Psychiatry and Psychiatric Epidemiology · doi:10.1007/bf00796380 · Cited by 215
Fledderus, M., Bohlmeijer, E. T., Pieterse, M. E., & Schreurs, K. M. G. (2012) · Psychological Medicine · doi:10.1017/s0033291711001206 · Cited by 209
Poslawsky, I. E., Naber, F. B. A., Bakermans‐Kranenburg, M. J., van Daalen, E., van Engeland, H., & van IJzendoorn, M. H. (2014) · Autism · doi:10.1177/1362361314537124 · Cited by 142
Associative Stigma among Mental Health Professionals
Verhaeghe, M., & Bracke, P. (2012) · Journal of Health and Social Behavior · doi:10.1177/0022146512439453 · Cited by 149
Metadata
- Authors
- De Brey, H.
- Venue
- Evaluation and Program Planning
- Publisher
- Elsevier BV
- Published
- 1983-01
- Volume
- 6
- Issue
- 3-4
- Pages
- 395-400
- ISSN
- 0149-7189 (ISSN-L)
- OpenAlex
- W2052460221
- Cited by
- 109
- References
- 5
- Citations by year
- 2026: 4 · 2025: 5 · 2024: 7 · 2023: 8 · 2022: 8 · 2021: 8 · 2020: 2 · 2019: 2 · 2018: 10 · 2017: 1 · 2016: 4 · 2015: 8 · 2014: 6 · 2013: 3 · 2012: 6
- FWCI
- 0.00
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Evaluation and Program Planning (publishedVersion)
- PubMed (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Psychology › Clinical Psychology › Psychotherapy Techniques and Applications
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Social Sciences › Decision Sciences › Management Science and Operations Research › Psychometric Methodologies and Testing
- Keywords
- Client Satisfaction Questionnaire, cross-cultural validation, Dutch translation, psychometric properties, client satisfaction, treatment discontinuation, treatment goals, generalizability
- MeSH terms
- Analysis of Variance, Community Mental Health Services, Consumer Behavior, Health Services Research, Netherlands, Surveys and Questionnaires
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