The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
Smartphones let surgeons know WhatsApp: an analysis of communication in emergency surgical teams
Open accessAbstract
BACKGROUND Outdated communication technologies in healthcare can place patient safety at risk. This study aimed to evaluate implementation of the WhatsApp messaging service within emergency surgical teams. METHODS A prospective mixed-methods study was conducted in a London hospital. All emergency surgery team members (n = 40) used WhatsApp for communication for 19 weeks. The initiator and receiver of communication were compared for response times and communication types. Safety events were reported using direct quotations. RESULTS More than 1,100 hours of communication pertaining to 636 patients were recorded, generating 1,495 communication events. The attending initiated the most instruction-giving communication, whereas interns asked the most clinical questions (P < .001). The resident was the speediest responder to communication compared to the intern and attending (P < .001). The participants felt that WhatsApp helped flatten the hierarchy within the team. CONCLUSIONS WhatsApp represents a safe, efficient communication technology. This study lays the foundations for quality improvement innovations delivered over smartphones.
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Cites
Communication Failures: An Insidious Contributor to Medical Mishaps
Sutcliffe, K. M., Lewton, E., & Rosenthal, M. M. (2004) · Academic Medicine · doi:10.1097/00001888-200402000-00019 · Cited by 1,069
Analysis of the Security and Privacy Requirements of Cloud-Based Electronic Health Records Systems
JPC Rodrigues, J., de la Torre, I., Fernández, G., & López-Coronado, M. (2013) · Journal of Medical Internet Research · doi:10.2196/jmir.2494 · Cited by 209
Issues in mHealth: Findings From Key Informant Interviews
Whittaker, R. (2012) · Journal of Medical Internet Research · doi:10.2196/jmir.1989 · Cited by 173
Postoperative Handover: Problems, Pitfalls, and Prevention of Error
Nagpal, K., Arora, S., Abboudi, M., Vats, A., Wong, H. W., Manchanda, C., Vincent, C., & Moorthy, K. (2010) · Annals of Surgery · doi:10.1097/sla.0b013e3181dc3656 · Cited by 147
Self-citation
Cited by
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Farsi, D. (2021) · Journal of Medical Internet Research · doi:10.2196/23205 · Cited by 299
Use of Social Network Sites for Communication Among Health Professionals: Systematic Review
Chan, W. S., & Leung, A. Y. (2018) · Journal of Medical Internet Research · doi:10.2196/jmir.8382 · Cited by 206
Understanding antibiotic decision making in surgery—a qualitative analysis
Charani, E., Tarrant, C., Moorthy, K., Sevdalis, N., Brennan, L., & Holmes, A. H. (2017) · Clinical Microbiology and Infection · doi:10.1016/j.cmi.2017.03.013 · Cited by 101
Self-citationPereira, A. A. C., Destro, J. R., Picinin Bernuci, M., Garcia, L. F., & Rodrigues Lucena, T. F. (2020) · JMIR mHealth and uHealth · doi:10.2196/17430 · Cited by 65
Harkin, L. J., & Kuss, D. (2021) · Psychology of Popular Media · doi:10.1037/ppm0000278 · Cited by 43
Lok, U., & Gulacti, U. (2017) · Applied Clinical Informatics · doi:10.4338/aci-2017-04-ra-0064 · Cited by 39
Evolving use of social media among Chinese urologists: Opportunity or challenge?
Long, X., Qi, L., Ou, Z., Zu, X., Cao, Z., Zeng, X., Li, Y., Chen, M., Wang, Z., & Wang, L. (2017) · PLOS ONE · doi:10.1371/journal.pone.0181895 · Cited by 29
(2018) · doi:10.2196/medinform.8154 · Cited by 15
Metadata
- Authors
- Johnston, M. J., King, D., Arora, S., Behar, N., Athanasiou, T., Sevdalis, N., & Darzi, A.
- Venue
- The American Journal of Surgery
- Publisher
- Elsevier BV
- Published
- 2015-01
- Volume
- 209
- Issue
- 1
- Pages
- 45-51
- ISSN
- 0002-9610 (ISSN-L)
- OpenAlex
- W2110659942
- Cited by
- 283
- References
- 4
- FWCI
- 42.12
- Type
- journal article
- Language
- en
- Open access
- green
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