Use of Social Network Sites for Communication Among Health Professionals: Systematic Review
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Abstract
BACKGROUND: Although much research has been done investigating the roles of social network sites (SNSs) in linking patients and health professionals, there is a lack of information about their uses, benefits, and limitations in connecting health professions only for professional communication. OBJECTIVE: This review aimed to examine the utilization of SNSs for communication among health professionals in (1) frontline clinical practice, (2) professional networks, and (3) education and training to identify areas for future health communication research. METHODS: This review followed the Preferred Reporting Items for Systematic Reviews and Meta-analyses guidelines. A systematic search of the literature published in the last 10 years (January 1, 2007, to March 1, 2017) was performed in March 2017, using the following electronic databases: MEDLINE via OvidSP, EMBASE, CINAHL Complete, and InfoSci-Journals. The searches were conducted using the following defined search terms: "social media" OR "social network" OR "social network site" OR "Facebook" OR "Twitter" OR "Linkedin" OR "Instagram" OR "Weibo" OR "Whatsapp" OR "Telegram" OR "WeChat" AND "health" OR "health profession." RESULTS: Of the 6977 papers retrieved, a total of 33 studies were included in this review. They were exploratory in nature, and the majority used surveys (n=25) and interviews (n=6). All retrieved studies stated that SNSs enhanced effective communication and information sharing. SNSs were used for supporting delivering of clinical services, making referrals, and sharing information. They were beneficial to network building and professional collaboration. SNSs were novel tools to enhance educational interactions among peers, students, instructors, and preceptors. The application of SNSs came with restraints in technical knowledge, concerns on data protection, privacy and liability, issues in professionalism, and data protection. CONCLUSIONS: SNSs provide platforms facilitating efficient communication, interactions, and connections among health professionals in frontline clinical practice, professional networks, education, and training with limitations identified as technical knowledge, professionalism, and risks of data protection. The evolving use of SNSs necessitates robust research to explore the full potential and the relative effectiveness of SNSs in professional communication.
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Social networking sites can facilitate efficient communication, interactions, and connections among health professionals in education and training.
“SNSs can facilitate efficient communication, interactions, and connections among health professionals in education and training, with limitations identified as technical knowledge, professionalism, and risks of data protection [10].”
From Dangers and Benefits of Social Media on E-Professionalism of Health Care Professionals: Scoping Review (2021) · cites this paper as [10]
Limitations of social networking sites for health professionals in education and training include technical knowledge, professionalism, and risks of data protection.
“SNSs can facilitate efficient communication, interactions, and connections among health professionals in education and training, with limitations identified as technical knowledge, professionalism, and risks of data protection [10].”
From Dangers and Benefits of Social Media on E-Professionalism of Health Care Professionals: Scoping Review (2021) · cites this paper as [10]
Recent research shows that, for some health care professionals, the risk of using social media is still a concern for the exposure of one's private life.
“Recent research shows that, for some HCPs, the risk of using SM is still a concern for the exposure of one’s private life [10,39,148].”
From Dangers and Benefits of Social Media on E-Professionalism of Health Care Professionals: Scoping Review (2021) · cites this paper as [10]
In Chan et al's systematic review, identified positive predictors of use of social networking sites for professional purposes were younger age (20-39 years), fewer years of professional experience (0-10 years), and lower rank, such as residents.
“Similar results can be found in Chan et al’s [10] systematic review where identified positive predictors of use of SNSs for professional purposes were younger age (20-39 years), fewer years of professional experience (0-10 years), and lower rank, such as residents.”
From Dangers and Benefits of Social Media on E-Professionalism of Health Care Professionals: Scoping Review (2021) · cites this paper as [10]
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- Authors
- Chan, W. S., & Leung, A. Y.
- Affiliations
- Hong Kong Polytechnic University (HK)
- Venue
- Journal of Medical Internet Research
- Publisher
- JMIR Publications Inc.
- Published
- 2018-03-28
- Volume
- 20
- Issue
- 3
- Pages
- e117
- ISSN
- 1438-8871 (ISSN-L)
- PMC
- PMC5895921
- OpenAlex
- W2794528468
- Cited by
- 206
- References
- 50
- Citations by year
- 2026: 9 · 2025: 14 · 2024: 30 · 2023: 34 · 2022: 31 · 2021: 30 · 2020: 31 · 2019: 20 · 2018: 7
- FWCI
- 3.66
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- cc-by
- Locations
- Journal of Medical Internet Research (publishedVersion, cc-by)
- Europe PMC (PubMed Central) (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- PolyU Institutional Research Archive (Hong Kong Polytechnic University) (submittedVersion, cc-by)
- PolyU Institutional Research Archive (Hong Kong Polytechnic University) (submittedVersion)
- Topics
- Social Sciences › Health › Social Media in Health Education
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Healthcare Systems and Technology
- Physical Sciences › Computer Science › Information Systems › Web and Library Services
- Keywords
- social network sites, healthcare workers, professional communication, health communication, clinical practice, professional networks, medical education, information sharing, referral, data protection, privacy, professionalism, social media
- MeSH terms
- Professionalism, Female, Health Personnel, Humans, Male, Surveys and Questionnaires, Health Communication, Social Networking, Social Media
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